Criswell Honda

Always a pleasure doing business with Steve! Look forward to future business for another HONDA. Can’t beat the quality and the reliability of the sales and the service. to future business for another HONDA. Can’t beat the quality and the reliability of the sales and the service. More

Emmanuel, the car salesman, was great! Very friendly, personable, helpful, took his time to invest in me as a customer. It was when the sales manager, Kevin Ferguson, came out is when my experience went personable, helpful, took his time to invest in me as a customer. It was when the sales manager, Kevin Ferguson, came out is when my experience went south. I felt as though as soon as he realized I was not going to purchase on the spot, his considerations for me as a customer fell off. He first gave me the incorrect quote on an EX-L model, in which is gave me a quote for the higher touring model. Then at the end when I asked for a final quote for the EX-L, he gave me almost the exact same quote. When I asked for the quote in writing, he dismissively stated he would email it to me and walked away without giving any directions or exchanging any contact information. I understand that dealerships dislike when customers shop around for prices, but I also feel as though the customer has every right to shop around for the best price and service. It was as almost as if I insulted him by asking for a print out of the quote he gave me. I get it: the current market for cars gives the shopper much less leverage and there are tactics dealerships use to entice sales, but at the very least I felt like he could have shown some common courtesy and basic customer service. I left feeling like I bothered him and it's been awhile since I've been car shopping so I was already a little anxious going in. Guess that's why a lot of people are opting for the online experience of car buying and with people like Kevin, I don't blame them. Thankfully, Emmanuel reconnected with me at the end and tried his best to help me out sensing I was a little perturbed, which I completely respect. I guess as a buyer it's hard to shop around nowadays. Apologies for the inconvenience Mr. Ferguson, but I was simply looking for a quote in writing to search for the best deal and if it was your dealership that gave it, I would have happily purchased. More

I have never had a bad experience at Criswell Honda, respectful and eager to assist. respectful and eager to assist. More

AMAZING CUSTOMER SERVICE!! Sean went above & beyond to help me complete my purchase. He was super attentive, courteous & knowledgeable, and definitely had my best interest in mind. (Special thank you to O help me complete my purchase. He was super attentive, courteous & knowledgeable, and definitely had my best interest in mind. (Special thank you to Owen as well!) From the moment I walked in to the moment I received my keys, it was a truly awesome experience. I'd recommend Sean to anyone seeking a used vehicle. You will not be disappointed. More

Though buying a car can be quite stressful, the staff at Criswell Honda made my purchase smooth, quick, and easy. They allowed me to test drive any of the cars, were knowledgeable in answering my questions, Criswell Honda made my purchase smooth, quick, and easy. They allowed me to test drive any of the cars, were knowledgeable in answering my questions, and quite friendly and positive. Kevin Ferguson gave me a price that I was very pleased with and Solomon Sewell was courteous, kind, patient, and informative. He was even willing to come in on his day off to help me. More

Dominique Vattuone is the best salesperson I’ve worked with. He cares that his clients leave his dealership happy in their new ride. He takes the time to listen and then helps the selection and purchase p with. He cares that his clients leave his dealership happy in their new ride. He takes the time to listen and then helps the selection and purchase process. If you are looking for a Honda, look for Dom! More

This dealership among other criswells lacks transparency and integrity. Kevin is short, rude, and lacks the full transparency that individuals in a leadership role should have. They play with numbers behind and integrity. Kevin is short, rude, and lacks the full transparency that individuals in a leadership role should have. They play with numbers behind the scenes and change it up. This was a highly disappointing experience. Beware. More