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Criswell Honda

Germantown, MD

4.8
3,001 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 3,001 reviews

October 25, 2020

Dominique, Dennis and Esteban were all attentive, professional, and personable. They took great care of us and worked with me and my wife to make sure we had a great experience and deal. They are More

by danbaker3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esteban Mesa, Dennis Ramirez
Nov 08, 2020 -

Criswell Honda responded

Thank you for your kind words and this wonderful review! It's our goal to offer an exceptional car buying experience, and we really appreciate knowing that you were completely satisfied with your visit to Criswell.

October 25, 2020

Natasha is by far the best auto salesperson I have ever dealt with. She made car buying a truly wonderful experience. The pricing was exactly as we discussed with no surprises at the dealership. I highl More

by Bopreco279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esteban Mesa
Nov 08, 2020 -

Criswell Honda responded

It's fantastic to see that you enjoyed such a simple and seamless car buying event with Natasha's help at Criswell Honda! Don't hesitate to reach out if we can help in any other way as you get used to your new vehicle.

October 22, 2020

I went to several other Honda dealers and dealt with pushy or unknowledgeable reps. This guy is super honest and listens to your needs from the start. I think is safe to say that Castor is the best Hond More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Castor Estrada Jr.
Nov 08, 2020 -

Criswell Honda responded

We're happy to see that you found Castor to be so helpful throughout your car buying experience at Criswell! We value your business and hope to be of service again in the future.

October 21, 2020

Sean was an incredible employee. He was patient as I wanted to make a very informed decision on my car purchase and he consistently kept in touch with me over a month whilst I shopped around at other de More

by jborn930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny Miranda, Alex Ferguson
Nov 08, 2020 -

Criswell Honda responded

Customer satisfaction is important to us, and it's rewarding to see that you were completely satisfied with the dedicated service you received from our team. We hope you enjoy your vehicle from Criswell Honda and welcome you to reach out if you have any additional questions.

October 18, 2020

Natasha was absolutely amazing showing incredible patience in letting us test drive two vehicles. She took the time to listen to our feedback and demonstrated each of the new features in detail. She More

by New HRV Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Criswell Honda responded

Thank you for sharing this wonderful review! We are thrilled to see that you enjoyed a comfortable car buying experience while working with Natasha at Criswell Honda. We value the opportunity to work with you and truly appreciate your recommendations.

October 17, 2020

Frank was great. He lets the car sell itself without pushing himself on us through pressure sales tactics. Communications and follow up we’re excellent. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban Mesa, Frank Tucto
Nov 08, 2020 -

Criswell Honda responded

Thanks for choosing Criswell for your recent car purchase and for taking the time to share these comments with us. We're happy to see that you enjoyed your experience at our dealership and hope to be of service in the future.

October 16, 2020

Due to numerous variables, my husband had to do all of the paperwork without me being present. Pei Pei was very helpful, speedy and flexible and did everything she could to make the process as smooth as p More

by NS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pei Pei Tsai
Nov 08, 2020 -

Criswell Honda responded

Excellent! We do our best to offer a simple and seamless car buying event at Criswell Honda, and it's great to know that you were pleased with the standout customer service Pei Pei provided.

October 16, 2020

Pei Pei is absolutely amazing. My wife and I have a newborn and Pei Pei was very accommodating to our safety concerns. This was by far the most positive and stress free car buying experience I have eve More

by Vroom2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Nov 08, 2020 -

Criswell Honda responded

Thanks for trusting Pei Pei and Criswell Honda to provide for your automotive needs! It's wonderful to know all went well and you can easily share your recommendations for our dealership. We look forward to the next opportunity to work with you.

October 15, 2020

Natasha was great to work with. She is extremely honest and it is easy to tell that she genuinely cares about people and not just a sale. More

by ksmit1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Criswell Honda responded

Customer satisfaction is important to us, and it's rewarding to see that you were pleased with your car buying experience at Criswell. Many of our customers comment on the great service Natasha provides throughout the purchasing process, and we're happy to see you can easily report the same. Don't hesitate to reach out if we can be of further assistance.

October 14, 2020

Castor was very helpful and knowledgeable about any questions I had about the vehicle. Considering this was my first car purchase, it was great to have someone like Castor help me through the process. More

by shepjj16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Castor Estrada Jr.
Nov 08, 2020 -

Criswell Honda responded

We're happy to see that you were pleased with your car buying experience at Criswell Honda! We value your business and hope to be of service again in the future.

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