Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,931 reviews
Very Professional It was a satisfying experience to deal with Steve Maroney. He was highly professional through the process of buying a Honda Clarity Touring either thr It was a satisfying experience to deal with Steve Maroney. He was highly professional through the process of buying a Honda Clarity Touring either through email or personally. More
Amazing New Car buying experience Very professional and gave the best price around. Provided a thorough overview of the car functions and the financing was pretty smooth too. I would r Very professional and gave the best price around. Provided a thorough overview of the car functions and the financing was pretty smooth too. I would recommend Didjak to everyone. More
Good Experience Natasha Explained all the features, helped in the getting all the paper work done. All the staff where helpful. Natasha was very much helpful. Thank Natasha Explained all the features, helped in the getting all the paper work done. All the staff where helpful. Natasha was very much helpful. Thank you More
Great experience and transaction Dear Ed, It was a pleasure dealing with you. I had no intention of coming home with a car on Sunday or any day for that matter until the Saturn wa Dear Ed, It was a pleasure dealing with you. I had no intention of coming home with a car on Sunday or any day for that matter until the Saturn was out of commission. I appreciate you treating me as a human being and untrusting me with the car. The two dealers I visited that day did not have the same attitude towards me. I really appreciate Rafee coming down on the price. I know it was a difficult decision for him. In the end, it was a very good transaction for both. I wholeheartedly recommend visiting Criswell before deciding on your next car purchase. May you have a fantastic New 2019 Year. More
Great experience Dee was responsive and knowledgeable. We’re glad she helped us with our new crv purchase! We enjoyed our test drive and feel happy with the experienc Dee was responsive and knowledgeable. We’re glad she helped us with our new crv purchase! We enjoyed our test drive and feel happy with the experience. More
Tommy's Amazing! Tommy was amazing! I had an unusual situation with some title issues and trouble getting financing before I even walked on the lot and he assured me t Tommy was amazing! I had an unusual situation with some title issues and trouble getting financing before I even walked on the lot and he assured me that if I came down to the dealership that we could get it done and that I would drive off with the SUV I wanted that day. From the moment I got to the lot. He already had the SUV waiting for me ready to take a test drive. He was jovial the whole test drive and really made you feel like we had been friends forever from first meeting. I told him my story on the test drive that I had some good history with the dealership and that I had bought there before and then when we got back to the lot. He introduced me to his manager and really propped me up to seem way more important then I really am. Which in turn I guess helped me with the deal in which they gave me way more for my trade in then it was probably worth. Tommy stayed with me on and off through the entire process even though I was not as prepared as I would like with all the stuff I needed to purchase. He would constantly reassure me to not worry about it we will get it all done. He sent me home for a brief period of time when he new the process of waiting for the finance department to approve me would take time and then promptly called me as soon as it was done. He walked me to every department and the whole time I felt like I was one of his long time buddies introducing me to everyone we came across. The whole time he would give me accurate time lines on each process tell me exactly what was going to happen next on every step and even got me in touch with some people in the title department to help figure out my title situation alot better than the DMV and my past financing company had helped. I had a rental and he took care of that process and even helped me transfer all of my belongings into my new car. After we left my wife had left a bag there and he searched the whole car and every area we had visited and found it for us and all that was in there was some socks and a half eaten turkey sandwich, but it might have been a gold bar the way he searched for it for us. I can't emphasize how great of an experience Tommy made this for me and all for no commission just a gift card for me leaving this review. Criswell need to give this man a raise or at least a lifetime supply of his favorite cigars! Make sure you reach out to Tommy before you go to the dealership if you want the best customer service you have ever had at a car dealership. Thanks again Tommy!! More
Very knowledgable and customer friendly Didjak worked with us thruout the entire process to give us the best deal possible. He was very personable and we very much enjoyed his service. We Didjak worked with us thruout the entire process to give us the best deal possible. He was very personable and we very much enjoyed his service. We will ask for him again when it comes to buying our next vehicle. More
Great Customer Service! All process took a little longer that I was expecting, but other than that it was great experience. This is my fourth Honda vehicle from this dealersh All process took a little longer that I was expecting, but other than that it was great experience. This is my fourth Honda vehicle from this dealership. More
Great Customer Service! John Hicks was so patient and straight forward, which we greatly appreciated after coming from another dealer where the salesman played all kinds of g John Hicks was so patient and straight forward, which we greatly appreciated after coming from another dealer where the salesman played all kinds of games with us! We were very concerned about having to buy a car right now as I had hit a deer and my car ended up totaled. We were not planning on getting a new car financially for another year or two. I was very stressed to have to take on a car payment but John helped us have a stress free buying experience, and really helped us get the best price! Then the financial guy, Victor, was wonderful as well!! He gave us an interest rate that was amazing, and really was able to keep our payments on the low end! He just wanted to make sure I was happy!! It was a great overall car buying experience, and i would definitely recommend this Honda dealer, John Hicks and Victor Azari! More
Great Experience I had a wonderful experience at this location and with this particular salesman. At a normal dealership you could spend hours and it is draining. I I had a wonderful experience at this location and with this particular salesman. At a normal dealership you could spend hours and it is draining. I negotiated the price down and was out of there in less than an hour and a half. More