Criswell Maserati - Alfa Romeo

Experienced, knowledgeable, professional, and friendly. I am overall satisfied with Mr. Alberto, my salesman services. I am overall satisfied with Mr. Alberto, my salesman services. More

I’ve had great experience with this dealership. Amazing service staff really understanding & patient with me. Amazing service staff really understanding & patient with me. More

Great customer service overall. James Tan was efficient, accommodating, with reasonable pricing for the Alfa Romeo Giulia. He was able to identify my needs, recognize my range, di James Tan was efficient, accommodating, with reasonable pricing for the Alfa Romeo Giulia. He was able to identify my needs, recognize my range, didn't play games, and was super transparent about the price breakdown. Thank you Criswell! More

Great customer service! I bought my Lavante through James Tan and had a superb experience. Thank you! The staff at Criswell Maserati of Germantown were all very nice and I bought my Lavante through James Tan and had a superb experience. Thank you! The staff at Criswell Maserati of Germantown were all very nice and professional to work with. Thank you so much for your patience in keeping you there after-hours to complete the sale! More

Family and I drove from Richmond VA just to visit this dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and underst dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and understanding Sales Specialist I have ever dealt with when buying a car. After a long trip up I-95 James made sure that me and my family were welcomed in a very kind manner and never once tried to force the sale. As I transitioned from James to Krystie for the finalization of the sale, the exemplary service continued. My family and I left, with my wife raving about their complimentary coffee, happy new owners of a fantastic automobile. However, the service and assistance from James didn't stop as we left. In the days following James made sure to reach out and make sure that we were getting the most out of our new car and answered multiple questions that came up along the way. When the day comes that I or my family need a new vehicle we will definitely be coming back to Criswell Maserati all thanks to James and Krystie. More

Great customer service without the typical "car salesman" approach. Also, the dealership pricing was better than all others approach. Also, the dealership pricing was better than all others More

I bought my Levante through Alberto and had a perfect experience. I highly recommend working with him as he is professional and friendly. experience. I highly recommend working with him as he is professional and friendly. More

First time at the dealership. Took my alfa in for diagnosis but what I was told on the phone is not what happened. Car has a couple of lights on dashboard. I’m told most of the ti Took my alfa in for diagnosis but what I was told on the phone is not what happened. Car has a couple of lights on dashboard. I’m told most of the time they’re all interconnected. One issue can trigger a couple of things at the same time. Now, what’s wrong was before taking the car to the dealership I was told one price for diagnosis. However, after taking the car and being told I have to leave the car there just for diagnosis l; the price won’t be what I was told but each light will cost 200. So the dealership is charging 600 to literally diagnose the issues. Most dealerships charge one price to do a diagnosis but so far communication isn’t there because now I feel like I was lied to and they took advantage of me being there. Let’s find out what the repairs are and go from there. I gotta give xxxxxxtho to the person who greeted me and offered coffee. Great customer service. More

The staff of the Criswell Maserati of Germantown --- repair shop, sales, finance, and management are top notch. We recommend anyone needing the best in service, performance and inventory...to meet with repair shop, sales, finance, and management are top notch. We recommend anyone needing the best in service, performance and inventory...to meet with Alberto is sales, Krystie in Finance, Rob in Management and Harry and Team in repairs and maintenance. We have had numerous customer experiences over many years, and they treat us like family. We are looking forward to continued Classy transportation success. Multigenerational success. Thanks to all on the Criswell Maserati team! You're the best in class. Much appreciated. -Renee, Joe, Carly More

Great service by Danny and the Maserati team. He helped familiarize me with the vehicle and showed me all the bells and whistles and went above and beyond to assist. 😊 He helped familiarize me with the vehicle and showed me all the bells and whistles and went above and beyond to assist. 😊 More