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Crown Acura

Clearwater, FL

4.9
3,521 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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18911 US Hwy 19 N

Clearwater, FL

33764

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Showing 3,521 reviews

September 20, 2026

Respectful people/business. Honestly they did an awesome job for me. Great location & very clean. Great staff More

by Eortiz1963
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2026 -

Crown Acura responded

Thank you for your positive review! We are thrilled to hear you had such a positive experience with our team. We wish you safe travels. If we may ever be of further assistance to you, please do not hesitate to give us a call.

September 18, 2026

Tony did a great job. I love my MDX. It’s worth the drive from Tampa. More

by MR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Rudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2026 -

Crown Acura responded

thank you for your kind review! We are glad Tony provided you with top-notch service and ensured your visit was worthwhile. It is our pleasure to assist you in any way possible. Safe travels in your MDX!

September 18, 2026

John is excellent. We have been seeing him for more than 20 years and take our non-accurate cars there when we have one. More

by norman418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Sep 21, 2026 -

Crown Acura responded

Thank you, Norman, for your kind review! We are overjoyed John consistently takes exceptional care of you and your automotive needs, and we look forward to continue providing you with the same 5-star service in your visits to come!

September 16, 2026

John Shaw has been my service manager for years and I am on my second Acura. I recently went in for service and he provided great service and I was in and out in no time. I recommend Crown Acura and John Sh More

by Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2026 -

Crown Acura responded

We appreciate your loyalty to John across two Acuras now, and we're grateful you shared how quickly he had you in and out during your recent visit. Thank you for recommending him and our service department so highly. Please let us know if there is anything more we can do for you.

September 15, 2026

I feel that their follow-up and trying to retain a customer is lacking very much, so. I was very disappointed in that aspect as well as going to the dealership and the lack of inventory. More

by carolagordon64
Recommend Dealer
No
Employees Worked With
Sophie Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Morris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2026 -

Crown Acura responded

Carol, I’m sorry to hear that you were disappointed with your experience, especially regarding our follow-up. We take that feedback seriously and want to clarify what happened. We began communicating with you in late July and continued working with you through August 21st. On August 21st, we reached out to you again but did not receive a response. Prior to that, you had let us know that the numbers were not working for you and that you planned to continue looking at other dealerships to see if someone could better meet your needs. We explained that inventory for the 2026 RDX was extremely limited because the factory stopped producing them in April. We understand that this was frustrating, particularly when we didn't have the exact vehicle you wanted in-stock and could not get the payment where you needed it to be. We’re sorry we weren’t able to make the numbers work for you, but we do feel we made a genuine effort to assist you and stay in communication. We appreciate the opportunity and wish you the best in finding the right vehicle. Sincerely, Sophie Morris General Manager

September 11, 2026

Thank you, John S. for the excellent customer service. He's very accommodating and available when I need service on my Acura ILX. Keeping me up to date with my car's ma More

by griselvgd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2026 -

Crown Acura responded

Thank you for the acknowledgment, and it's wonderful to hear how accommodating and available John has been for your Acura ILX's maintenance. Keeping you updated and helping you stay safe on the road clearly reflects the great experience you've consistently had. Drive safely and let us know if we can be of any more help again.

September 02, 2026

I have leased three cars from Crown Acura, and each time was a great experience. MIlissa Grimsley went above and beyond, making the experience smooth and enjoyable. I’m sure I’ll be back again when this lea More

by hunthaven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milissa Grimsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2026 -

Crown Acura responded

We are honored by your feedback and grateful for your loyalty after leasing three vehicles with us. It’s wonderful to hear how Melissa’s dedication made each experience so positive. We look forward to being your trusted destination for automotive needs again in the future!

September 02, 2026

John Shaw continues to provide excellent and professional customer service. His willingness to assist is extraordinary. CLB More

by acura333
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2026 -

Crown Acura responded

Your feedback about John’s outstanding service is truly appreciated. It’s rewarding to have team members who consistently go above and beyond for our customers. We’re grateful for your continued trust and support.

August 26, 2026

I’m an auto-aftermarket business consultant - a lifelong car guy who has owned nearly 60 vehicles. I’ve spent a lifetime in and around automobile dealerships, so I’ve seen the good, the bad, and the ugly. More

by marketpromark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophie Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bart Bartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2026 -

Crown Acura responded

Hearing your perspective on Sophie's leadership is exactly the kind of feedback we are grateful to receive, especially given your extensive background around dealerships. It's clear her proactive approach to spotting problems and improving the customer experience has made a real impression on you over the past year with your RDX. We appreciate you taking the time to share such thoughtful praise, and we look forward to being your trusted destination for all your automotive needs.

August 25, 2026

John Shaw has excellent customer service skills and communication . He is honest and really cares about you . More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2026 -

Crown Acura responded

Thank you for taking the time to share how honest and caring John was, along with his strong communication throughout. That kind of genuine service is exactly what we hope every customer experiences. Please reach out anytime we can help with anything else.

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