Crown Acura

Disappointed withe the reliability of Acura vehicles. Taking the engine oil consumption test and the mileage was copied incorrectly, the form states: starting mileage is 70,781, and the actual mileage is Taking the engine oil consumption test and the mileage was copied incorrectly, the form states: starting mileage is 70,781, and the actual mileage is 75,182. Had my oil changed in August and the mileage was 72,628, have the record. In addition, the one quart of oil was added and was 0W-20 viscosity and the MDX manual states 5W-20. Lastly, I stated that I burn between one half to one quart of oil every 4,000 miles and John stated that was normal. However, I shouldn't burn any oil between oil changes on a Honda made product. There is a problem that I'm burning any oil and I observe that Acura is "not" standing up to their responsibility and fixing this problem. I'm also observing that service writers may be programmed to state that this is normal. It's not, and that's why I'll never purchase another Acura vehicle. They're substandard quality and far exceed the repairs of other moderately reliable vehicles. John is a very personable and professional individual that I had the pleasure to work with, but understand that his hands are tied because of the apparent negative direction that Acura is probably issuing to its dealerships. These are my observations. There should be a recall and Acura won't acknowledge that fact. I don't blame John for the misrepresentations. I want to be clear that this not a negative rating against John, but I'm disappointed in the quality of the Acura product. They are substandard quality. More

Fantastic service Kyle was wonderful from our first meeting to the successful conclusion of my new car. I had a Mercedes this was my fourth one and for the first time Kyle was wonderful from our first meeting to the successful conclusion of my new car. I had a Mercedes this was my fourth one and for the first time ever I was looking at a lease as it seems I get a new car every three years I went to Cadilac,lexus,INFINITi and Acura impressed me the most. Kyle is friendly and listens did not push or rush me. Really liked him! More

New car purchase It was wonderful that there was no pressure from anyone when buying a car here, not the salesman, not the sales manager, not even in the business Of It was wonderful that there was no pressure from anyone when buying a car here, not the salesman, not the sales manager, not even in the business Office when you are signing your life away, all in all it was a good experience as much as buying a car can be a good experience? More

I feel special My husband and I loved this place. We went buy a car that I saw in a web site so never I ment that could be so awesome.!!! My husband and I loved this place. We went buy a car that I saw in a web site so never I ment that could be so awesome.!!! More

Great attitude and service, lots of space to work!!!! I had the pleasure of working with John Shaw recently Crown Acura. This was my first time at this dealership. I wanted an oil change and there were I had the pleasure of working with John Shaw recently Crown Acura. This was my first time at this dealership. I wanted an oil change and there were a few medium to small issues I needed to correct with my Acura. I am big on customer service. From the time I pulled up I was treated with a smile and walked to John. He was very knowledgeable and recommended only the services I needed at the time. A big thing for me I work remote for my job so I like to work at the dealership while I wait on my car. The dealership has lots of space to do just that!! When I asked John if there was a good place to take a call he took me to an empty office and I was able to work take calls. It was great!! Additional there was an issue with a tire that another place had completed. Instead of just telling me the issue he took me into the garage and showed me on my car. I have been to other Acura dealerships in the area multiple times. They are rude and have very little space to wait on your car or even work. I will definitely be back at this place. More

Positive car buying experience Gary Scott and the rest of the staff at Crown made the buying experience very positive. I would recommend that anyone looking for a quality car buying Gary Scott and the rest of the staff at Crown made the buying experience very positive. I would recommend that anyone looking for a quality car buying experience visit Gary at Crown Acura. More

Truly Beyond what we expected . We desire to Lift Up from the beginning our experience from when we stepped out of are vehicle: - The very Kind and Warm Greeting - The Seemingly a We desire to Lift Up from the beginning our experience from when we stepped out of are vehicle: - The very Kind and Warm Greeting - The Seemingly anticipated and Friendly embrace from Gary who met us as we came in. - Very hospitable and comforting atmosphere. - Going above and Beyond by introducing us to the very SUV that Greatly met our Needs. Surprised, Grateful , and Thankful for This Experience. The People Made The Experience for Us Sincerely Michael And Linda Palija More

Always an easy going, freindly experience. Entire staff goes out of their way to be helpful. Unlike any car buying experience that you will ever go through. The Service Department goes above Entire staff goes out of their way to be helpful. Unlike any car buying experience that you will ever go through. The Service Department goes above and beyond as well to accommodate your schedule. More

Love dealing with Crown Acura Sophie and Richard are awesome This is the third vehicle I got from them, Crown Acura is very clean, pleasant people to deal with and very helpful. Richard and Sophie are excellent, This is the third vehicle I got from them, Crown Acura is very clean, pleasant people to deal with and very helpful. Richard and Sophie are excellent, I would highly recommend if you are in the market for a vehicle check with them first. They both know how to meet and exceed customer expectations. They are both very professional, helpful and personable. There is no pressure sales tactics, the atmosphere is very relaxed and they take the time to explain things to your satisfaction. Referred friends and family More

Highly Recommended Gillian Barnes is the best sales consultant! She was very professional and understanding. I would highly recommend her for a great experience. Thank y Gillian Barnes is the best sales consultant! She was very professional and understanding. I would highly recommend her for a great experience. Thank you so much for helping me find my car. More