Crown Acura

Simply Stellar! !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EX !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him. More

Visiting this dealership was an exception experience. I was greeted by Kai Walden who was so knowledgeable with the cars on the lot I was very impressed. Keep in mind I was not looking to buy a car that I was greeted by Kai Walden who was so knowledgeable with the cars on the lot I was very impressed. Keep in mind I was not looking to buy a car that day and between the financing available for me and the comfortable atmosphere at this dealership I’m a proud owner of an Acura TLX More

Awesome sales and financial personnel. No games - straightforward and competent Very satisfied. It was a pleasure doing business with them. No games - straightforward and competent Very satisfied. It was a pleasure doing business with them. More

No one but Crown Acura touches my cars. They handled all maintenance for the last 5+ years. I drive over a hour because I know the work is done right, at a fair price. John Shaw is the They handled all maintenance for the last 5+ years. I drive over a hour because I know the work is done right, at a fair price. John Shaw is the best service advisor, his communication is top notch and he always looks for coupons/discounts to help reduce maintenance costs. John and the Crown Acura Team are #1! More

John Shaw has been my service advisor for years . I needed my car checked for an upcoming road trip and it needed some repairs . Not only did John fit me in, he had my car back to me in record time a I needed my car checked for an upcoming road trip and it needed some repairs . Not only did John fit me in, he had my car back to me in record time and in perfect working order . He always takes care of me and my vehicle as if I have a brand new car. My car is much older but because of the excellent care that he ensures happens , I have been able to keep my car and it runs great! When it is time to buy a new one this is where I will go and I know John will always make sure that he keeps me up to date on what my car needs , and the new one will last just as long as the one I have now because of the attentiveness John has to detail. I highly recommend anyone use this service department for their service needs and if you can get John, that’s even better . More

Brought our 2017 MDX for a scheduled maintenance service. Our service advisor, Bart Bartley, was great to work with. He was professional and courteous. He explained the work that needed to be done and arra Our service advisor, Bart Bartley, was great to work with. He was professional and courteous. He explained the work that needed to be done and arranged a loaner vehicle for me. He set proper expectations and was in constant communication as to when the job will be done. Thank you so much for going above and beyond. More

Bill Knopke at Crown Acura is the best. He was always professional, helpful, knowledgeable, and he went the extra mile in every regard. I bought a used Acura 2020 RDX and I love the car! He was always professional, helpful, knowledgeable, and he went the extra mile in every regard. I bought a used Acura 2020 RDX and I love the car! If I buy another car in the future, I will make it a point to go to him! More

Visited twice in the last week, once for a nail in my tire, and then for scheduled maintenance. They got me in and out while I waited! Bart is always so helpful. tire, and then for scheduled maintenance. They got me in and out while I waited! Bart is always so helpful. More

John was extremely helpful. My service appointment addressed my needs and John was able to work with Service people to get me to my next appointment on time! My service appointment addressed my needs and John was able to work with Service people to get me to my next appointment on time! More

John is the best. Always in contact when needed, and always kept me in the know if anything changed. Loaner vehicle was supplied when needed. Thanks! Always in contact when needed, and always kept me in the know if anything changed. Loaner vehicle was supplied when needed. Thanks! More