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Crown Buick GMC

Metairie, LA

Overview
Employees
Reviews
Vehicles
4.7
2,763 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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2121 Clearview Pkwy

Metairie, LA

70001

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Showing 2,763 reviews

October 18, 2023

This my second car purchased from Crown and as before, my experience was top notch. My son recently bought a new Yukon at Crown, was quite pleased with the way he was treated and suggested I reach out to Tod More

by MGRACE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don "Duck" Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Leaumont
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Nov 28, 2023 -

Crown Buick GMC responded

It's wonderful to hear about your exceptional experience at Crown! We're thrilled that Todd, Bradley, Tony, and Duck made your car-buying process smooth and rewarding. Your recommendation means a lot to us, and we're delighted that you and your son had such positive experiences with us. If there's anything else we can do for you or your loved ones, please don't hesitate to reach out. Thank you for choosing Crown, and we appreciate your trust and support! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 16, 2023

I had great service. My car was serviced properly. The service people were nice and explained everything to me. More

by JERRY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Crown Buick GMC responded

Jerry, I'm glad to hear that! It's always reassuring to know your car was properly serviced and that the team took the time to explain everything. If you ever need anything else in the future, feel free to reach out. Thanks for sharing your positive experience! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 15, 2023

Amazing salesperson! Explained everything extremely well due to this being my first purchare. Amazing service! More

by johnsonkenyel2020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Thompson
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Nov 28, 2023 -

Crown Buick GMC responded

Hi Johnson, Congratulations on your first purchase! It's wonderful to hear that your salesperson provided amazing service and took the time to explain everything thoroughly. We're thrilled to have been a part of this milestone for you. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Thank you for choosing us! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 15, 2023

I have always had great service here! The employees offer the most honest,easy and genuine experience. I highly recommend Crown Buick to anyone in the market for a vehicle! More

by RJWHEELER303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Crown Buick GMC responded

It's wonderful to hear that you consistently receive great service at Crown Buick! We greatly appreciate your recommendation and are thrilled that our team has provided you with an honest, easy, and genuine experience. Should you or anyone you know need assistance in the future, we'll be here to provide the same level of exceptional service. Thank you for your continued support and trust in us! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 14, 2023

Customer service was great. My only issue was my radio station was changed and blaring when I turned my car on. More

by LEDAVID5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
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Nov 28, 2023 -

Crown Buick GMC responded

Thank you for your kind words about our customer service! I'm sorry to hear about the trouble with your radio station. We always aim for a smooth experience, so I apologize for the inconvenience caused. We will reiterate this to our staff. If there's anything we can do to assist further, please let us know. Your feedback helps us improve. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 14, 2023

I've worked with Scott for years. He has been great and a pleasure to work with when purchasing a vehicle. More

by PFIDEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Crown Buick GMC responded

Thank you so much for being a long-time customer and for sharing your positive experience with Scott! It's fantastic to hear that he consistently provides great service and has made purchasing vehicles a pleasure for you. We truly appreciate your loyalty, and we'll be sure to pass on your kind words to Scott. If there's anything else we can do for you, please feel free to reach out! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 14, 2023

It was pretty great, they were so happy about my purchase and AL Chen was the best. Thank you, guys. More

by brauliog6090
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Chen
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Nov 28, 2023 -

Crown Buick GMC responded

Thank you for choosing us! We're thrilled to hear you had a great experience and that Al Chen made it even better for you. Your satisfaction is our priority, and we're delighted to have been a part of your positive purchase. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your support! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 13, 2023

Sandy Cox , Friendly, Professional and was great to deal with. very knowledgeable about the truck I purchased. The best part was NO management pressure. More

by DMATHERNE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Crown Buick GMC responded

Hi there! It's wonderful to hear about your positive experience with Sandy Cox! Her friendly and professional approach, along with her knowledge of the truck, truly makes a difference. We're committed to providing a hassle-free experience, and we're glad you felt comfortable throughout the process. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new truck! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 13, 2023

Ms. Sandy Cox was very professional, helpful and pleasant. She was very accommodating in helping me purchase the car. More

by chauvin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Crown Buick GMC responded

Hi Mrs. Chauvin! We're delighted to hear about your positive experience with Ms. Sandy Cox! Providing professional and accommodating service is what we aim for. We're glad she could assist you in purchasing your car. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new Buick! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 13, 2023

After bringing my Sierra to my mechanic for a tire pressure issue, I was informed that the tires haven’t been rotated in a long time. My last service visit, I requested and paid for a rotation along w More

by SIMONPBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Crown Buick GMC responded

Hi Simon, I want to extend my sincerest apologies for the oversight regarding your tire rotation during your last service visit. This is not the level of service we strive for, and I understand your frustration. We are committed to rectifying this situation promptly. Please email me any additional info and I'd be happy to look into this. Jennas@crownbuickgmc.com. Your satisfaction is our priority, and we're dedicated to providing the service you expect and deserve. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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