Crown Buick GMC

The service department never answer's the phone. Left numerous messages for the manager to call me since Kyle never returned my messages. I have been trying to reach someone from the time I brought Left numerous messages for the manager to call me since Kyle never returned my messages. I have been trying to reach someone from the time I brought my vehicle there almost 2 weeks ago. I've Expressed some concerns to Kyle over some things I'm noticing already tarnishing on my 1 yr old Yukon. Never got any response or answer's on anything I mentioned, all they said was bring it to us in 3 weeks and leave it with us for at least 4 days before we can even look at it. This was the same spiel they've been saying to me for over a year now. It's very disappointing and discouraging when you can't get someone to even look at your new vehicle when you have a concern about it, much less get your advisor or their manager to return your call. Who has time to wait 3 weeks to bring a brand new vehicle in for them to look at my concerns, just to tell me if it's under warranty. I finally got a hold of a service advisor and she repeatedly asked me if I wanted to make an appointment. My answer was no, I want to speak to someone about the concerns on my vehicle, since I got my car back after the update it's been acting crazy. She said to me "I'm going to you ask you again, do you want to make an appointment?" I would love to make an appointment, but I can't go 4 days without a car. When I got my car back after the oild change and update. All they did was tell me what I owe them. No follow up on my concerns, no details on the vehicle and no communication about the condition of the vehicle. I don't understand why this service department treats their customer's this way, maybe it's just me. Hopefully they make it right and show the customer respect by return the numerous messages left. More

always a pleasure to work with them them them them them them them them them them them them them them them More

Excellent service by Mr Hartman. He was very attentive and helpful during the whole process. Would definitely buy from him again and recommend him to our family and friends. He was very attentive and helpful during the whole process. Would definitely buy from him again and recommend him to our family and friends. More

The best dealership in town good job good service no complaints see you next time complaints see you next time More

I had an oil change and it was less than one hour. Everybody was nice. Everybody was nice. More

The dealership was very accommodating and worked with me to ensure that all of my needs were met. The staff was very knowledgeable, kind and patient. to ensure that all of my needs were met. The staff was very knowledgeable, kind and patient. More

Bought my used car remotely and the process was fast and easy. Car was processed and delivered in 3 days. easy. Car was processed and delivered in 3 days. More

I have been a customer of Crown for almost 10 years. I have bought a number of vehicles from them and referred many friends and family. No more. Relationships mean nothing and once the sale is complete I have bought a number of vehicles from them and referred many friends and family. No more. Relationships mean nothing and once the sale is complete it’s on to the next deal. Very disappointed and upset by how my family has been treated. More

I have purchased 4 Yukon now and my salesman Don "Duck" Hartman is the best. He is so prepared and helpful. Hartman is the best. He is so prepared and helpful. More

I arrived for my appointment. Kyle told me about a programming update for my vehicle. Kyle told me about a programming update for my vehicle. More