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Crown Buick GMC
Metairie, LA
2,880 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,881 reviews
Verified Customer
December 31, 2022
Very helpful guy he help us in every way possible. . we really appreciated and the people in the dealership very good guys . we really appreciated and the people in the dealership very good guys More
by cortes81angel
December 30, 2022
VERY GOOD DEPT. ,KWANZA AND KATHLYN ARE THE BEST,I WAS HAPPY THEY SATISFIED MY CAR NEEDS ,KWANZA AND KATHLYN ARE THE BEST,I WAS HAPPY THEY SATISFIED MY CAR NEEDS More
by CHRISTOPHER0929
December 29, 2022
Unscheduled service engine light & car not running right. I brought vehicle in 0730. Service dept said I had to leave auto, offered no loaner or help with timeline for diagnosis, repair, or rental car. I brought vehicle in 0730. Service dept said I had to leave auto, offered no loaner or help with timeline for diagnosis, repair, or rental car. I asked if I could wait a few hours for diagnosis, to better determine my next course of action. She said I could not wait in the customer lounge, that it was for customers only. I'm not sure what she thought I was (after going to this dealership for about 30 years and buying/having repairs on 4 vehicles there). After involving owner, I was given a loaner car. Service rep called that afternoon with diagnosis (after telling me it could take unknown days diagnostic time). and said vehicle would be ready the next day (after originally telling me 5-7 days repair time). Service rep called at 10:30 am the next morning to tell me vehicle was ready. She did apply the appropriate credit for my Ally contract. I'm sure glad I contacted the owner. I know he doesn't agree with original treatment. This is the worst experience I've ever had here until I involved the owner. Usually their help and service are superb. I would suggest a different procedure for unscheduled/emergency repairs, rather than trying to punish customer because they couldn't schedule repair time. More
by VERNOYM
Employees Worked With
Service dept Kaitlin Dauzat-terrible treatment! Kirk Groetsch-the best!
December 28, 2022
Great atmosphere, great customer service, great prices on vehicles. I would definitely recommend Crown Buick & GMC. vehicles. I would definitely recommend Crown Buick & GMC. More
by njforchrist
December 24, 2022
Everything went smoothly, no issues, they accepted me earlier than my appointment time which helped greatly earlier than my appointment time which helped greatly More
by DABRAINK
December 23, 2022
Very fast and professional work place. Great costumer service. They always take great care of my truck. Great costumer service. They always take great care of my truck. More
by treyfarmer78
December 22, 2022
I brought my car in at lease 3 times for window noise and it was not fixed it was not fixed More
by david@fsands.com
