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1,072 Reviews of Crown Buick GMC - Service Center
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September 17, 2023
I bring my car for regular service at Crown. Making an appointment online is easy. The service technicians are informative and friendly. I wait for my service to be completed at the dealership. Making an appointment online is easy. The service technicians are informative and friendly. I wait for my service to be completed at the dealership. The waiting area is comfortable, and I love the complimentary coffee and tea. More
by twindmann
Verified Customer
September 16, 2023
Service was fast. Service center sent a tow truck out and collected my vehicle. Vehicle was fixed the same day within hours. Thank you!!! Service center sent a tow truck out and collected my vehicle. Vehicle was fixed the same day within hours. Thank you!!! More
by Careys
September 16, 2023
The service was fast and friendly as usual. I got an oil change and tire rotation for $100.03 and was in -and-out in just over an hour. I got an oil change and tire rotation for $100.03 and was in -and-out in just over an hour. More
by Kevin S.
September 14, 2023
They have been great ever since I purchased my car! I take my car to them to get serviced and they are always very quick and efficient. They make things so easy for me! I take my car to them to get serviced and they are always very quick and efficient. They make things so easy for me! More
by CAILENQUINN13
September 14, 2023
The Customer Service has really diminished at this dealership. My advisor was not the least concerned about communicating with me. My car required a part that was on backorder and whenever I called dealership. My advisor was not the least concerned about communicating with me. My car required a part that was on backorder and whenever I called for an update he did not come to the phone. He had the service department receptionist relay messages to me that there was no ETA on the part. They made me feel as though I was bothering them. He did not keep me informed on the status of my repair or the part being ordered and I was constantly told for almost 2 months that there was no ETA on the part. I ended up having my car towed to another establishment for repairs. However, the day I picked up my car from Crown I was informed by the advisor that the part had been received and was on the shelf. I paid the cost for the diagnosis and declined to have the part install because I was told it was causing problems in other cars. I purchased my car from Crown in 2010 and up until now have always received stellar customer service. Very Disappointed...... More
by RTPOOLE47
Employees Worked With
Chris in the Service Dept whose name is not listed gets no stars from me
September 11, 2023
Very courteous and friendly got the job done in a timely manner. I was in and out. manner. I was in and out. More
by BROWNCHANK19
September 11, 2023
Very nice place. My advisor is the best will be definitely going back for my next oil change My advisor is the best will be definitely going back for my next oil change More
by CHELSEALM74
September 10, 2023
Great job as usual. Very customer friendly. Well run dealership and great people to deal with. Very customer friendly. Well run dealership and great people to deal with. More
by GVOCKEMD
September 10, 2023
Always feel confident having my service completed here. Kaitlyn and Danette remembers me and my vehicle and knows what's going on. Just really happy with this service crew. Kaitlyn and Danette remembers me and my vehicle and knows what's going on. Just really happy with this service crew. More
by MBONCK
Employees Worked With
Kaitlyn in service
