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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,114 Reviews

1,115 Reviews of Crown Buick GMC - Service Center

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July 22, 2023

Best service in New Orleans I have ever had from a dealership in years…thanks to everyone from Crown GMC More

by ESTAPGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Brett and Larry from body shop.
July 22, 2023

Professional, polite, expedient service. My car was returned to me quickly and the courtesy pick up and drop off are most appreciated. More

by stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate, Chris, Louis
July 21, 2023

Always very helpful and polite. Also, it’s very close to our home so it’s very convenient More

by DEBRIVOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Quick service, left windshield cover on the windshield. had to wait 3 weeks for service when schedukled. More

by CKORNDORFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ducre
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Everything went smoothly and the staff was efficient and friendly. Truly an enjoyable experience. Thanks. More

by EILEENCOLLIGNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

I had an appt. A guy helped me and about 45 minutes later I was still sitting watching my car not being moved. I then asked what is going on and I was told oh the More

by SHELLYD2980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Crown Buick GMC responded

We're sorry to hear about your disappointment with our services. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We value your feedback and would like to make things right. Please reach out to me at jennas@crownbuickgmc.com and we'll work towards a resolution. Thank you for your understanding. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 19, 2023

They are very efficient and kind, always tak good care of my car and never not impress me More

by ALISONSTEPHENS245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimble Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Chen, Katelyn Normand
July 19, 2023

While the service department was very busy, they did the requested repairs promptly and professionally at a good price. More

by EHOSLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Thank you Dwayne for taking care of my 18 Encore. I appreciate all your efforts to please me. More

by MELIPARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 18, 2023

Customer service is exceptional, my service rep Dannette is amazing!! I will recommend GMAC service to everyone we know!! It’s difficult to find good employees! And you definitely have it, keep yourself More

by DTAYLOR115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

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