Currie Motors Ford of Valpo

The following is an email sent to the General Manager one week ago, to which there was not a reply: Hi Mr. Sfikas, I hope you are well and am emailing you as the GM of Currie Motors of Valpo regarding week ago, to which there was not a reply: Hi Mr. Sfikas, I hope you are well and am emailing you as the GM of Currie Motors of Valpo regarding an interaction that I had with one of your managers this week. On Saturday afternoon, September 19, I called inquiring about a 2019 Explorer that you had listed for sale, your stock number T6628. I spoke with Moe Abdallah and he advised me that it was still available at the advertised listed price of $26,408, and there were no additional discounts given or fees charged. I explained that I was purchasing it for my business in Florida, there was no trade, would be transferring a tag from an existing vehicle and would pay cash which I could wire transfer when the banks opened on Monday. He stated your office did not do wire transfers as it was too much trouble, but would take a cashier's check. Moe mentioned that due to the pandemic the title work could take up to 120 days and he gave the deal to Brenden Danford who obtained my personal and business information and texted me the vehicle order assessment. This included a $199.91 doc fee, which is fine and understandable. There was also a $215.25 state license & title fee for a new tag, and a $336.10 lic/drive away fee typed in on the same line. Moe said the vehicle might be sold before Monday unless I gave a $3,000 credit card deposit. Since you have had the Explorer for almost two years, I decided to take a chance that it would still be there on Monday so that I could check with my local DMV about the 120 day delay. I emailed Brenden on Monday and advised I would overnight the cashier's check for the full price, plus sales tax and doc fees, but to please remove the license fees as 120 days would not work. The DMV had advised me to not use a tag agency and stated I just needed four documents: -Manufacturer's Certificate of Origin -Odometer statement -Bill of sale -Sales tax receipt, which is an Indiana form ST-? It seems simple enough, then I could register it and transfer my tag immediately in Florida. I was arranging an auto transporter and was binding insurance coverage on the Explorer so it could be transported as soon as possible, since Moe said it had to be off your lot by the end of the month. Brenden then surprised me by texting that Moe would not do the deal as I am out-of-state and "too many things can happen". I spoke with Moe and he said "The girls in the office are too busy. They have 99 deals and do not want to do out-of-state deals". In 38 years of business using Ford products and countless vehicle purchases, I have never heard anything like that, especially on a new vehicle that is two model years old with one year of manufacturer's warranty elapsed.. I am unaware of any dealerships where the "girls in the office" make sales decisions. I am not sure where this will go, and I don't do negative reviews, but I am extremely disappointed with what should have been an easy transaction. If your dealerships do not sell to out-of-state residents, then you should make this clear. Hard to believe that you don't sell out-of-state when you are located near state lines, and would make the deal one day and make an excuse not to the next. Your stores seem to pride themselves on customer service, but unfortunately, that was totally lacking. Thanks for taking the time to read this. More

I had a great experience at Currie ford and with the team! Brenden did an amazing job helping me and was awesome with my daughter. team! Brenden did an amazing job helping me and was awesome with my daughter. More

There's a saying that you never get a second chance to make a first impression. Currie Motors made a great first impression the first time I was a customer, which led me to return. I'm in the service in make a first impression. Currie Motors made a great first impression the first time I was a customer, which led me to return. I'm in the service industry, and know full well that customer loyalty is crucial to any business. The team at Currie Motors works hard to earn that, and it starts with that first impression. The scheduling department person was very pleasant (I apologize for not writing down your name). I even received a confirmation call. The dealership is sparkling clean. Like, better than hospital clean. There are people sanitizing everything, all the time. My sales associate was Russell Ghasvarian. Car salesmen get a bad rap, and rightfully so in some cases. Russell is the antithesis of everything people don't like about the car buying experience. He's knowledgeable, extremely helpful, courteous and professional. The vehicles he selected for me to look at were being detailed off-site. Rather than choosing others and taking the easy way, he drove me there to take a test drive. It was raining, but he attached the license plate without complaining and made sure to explain everything before I even turned the key. He pointed out all of the features during the drive, and we had a nice conversation about our respective jobs. I never, ever felt one iota of pressure. Upon selecting my car, we returned to the dealership to begin the financing process. Again, this could have been a bait and switch, shenanigan-filled nightmare. It wasn't. Frank Herrera prepared the initial offers and paperwork in a timely fashion. Their finance department has a gem of a team member named Michael Herma. He could not have been more helpful in explaining every detail. Payment options, service agreement, warranty features, etc., etc., he covered it all. No stress, no arm-twisting upsells, just a desire to be of service. I could go on, but you get the idea. Thank you to everyone at Currie Motors for your commitment to outstanding customer service. I will recommend you to everyone! More

Great group! Pleasant to work with, very happy with my purchase. I can see why they're #1 in NW Indiana. I'll see them again in the future when I need another vehicle. purchase. I can see why they're #1 in NW Indiana. I'll see them again in the future when I need another vehicle. More

It was a pleasure working with a professional staff with a sincere interest in giving a good deal. I will definitely recommend Currie Motors to prospective buyers. a sincere interest in giving a good deal. I will definitely recommend Currie Motors to prospective buyers. More