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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,465 Reviews
Call Service Center (866) 906-6238

1,465 Reviews of DCH Kay Honda - Service Center

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July 05, 2025

They keep my car overnight without letting me know! !??? Car it take 48 hours to get the job done?????? More

by YOH07724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Budner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Raymond
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

DCH Kay Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ken Kallok Service Director

July 05, 2025

My suv still pulls to the right. Test drive with a technician would have been nice. More

by JOHNCPLANNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny O'Beirne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2025 -

DCH Kay Honda responded

Hello John: Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Ken Kallok Service Director

July 05, 2025

It was my first service at Honda and I had excellent service🌹thanks so much More

by Carmen Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

DCH Kay Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Kay Honda. We look forward to having you as one of our valued customers for many more years to come! Ken Kallok Service Director

July 04, 2025

I finally got my car fixed and fixed right. Max and Ken were great! I would come back. More

by Nakiaharris75
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Clifton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2025 -

DCH Kay Honda responded

Thank you for choosing DCH Kay Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ken Kallok Service Director

July 04, 2025

Fast appointment for oil change and tire rotation. Service work finished in a timely fashion. More

by rcc3595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2025 -

DCH Kay Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ken Kallok Service Director

July 04, 2025

As a loyal customer for many years I’m beyond disappointed in my last service visit. Prices are outrageous and they don’t want to address known issues with my model. May find a new dealer to se More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Wessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

DCH Kay Honda responded

Hello Joseph: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ken Kallok Service Director

July 04, 2025

I enjoy going to the Eatontown dealership because the people that work there are very professional and bathrooms are very clean. More

by mmuschajew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2025 -

DCH Kay Honda responded

Thanks for sharing about your experience with DCH Kay Honda. We appreciate your business and hope to see you again soon! Ken Kallok Service Director

July 04, 2025

Everything was great. Drop-off, service, communication, expectation setting. Looking forward to coming back soon. More

by LHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2025 -

DCH Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Kay Honda. Ken Kallok Service Director

July 04, 2025

Great place will go there again Justin Raymond very professional the dealership very clean and the people very friendly More

by mmuschajew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2025 -

DCH Kay Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ken Kallok Service Director

July 03, 2025

Very impressed the service people listened to what happened and did the right thing here More

by JJIVLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk my daughter brought car in
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Jul 03, 2025 -

DCH Kay Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Kay Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Ken Kallok Service Director

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