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DCH Paramus Honda

Paramus, NJ

4.9
5,307 Reviews
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We have been a Top Ten Volume Honda dealer in the USA for sales and service since 2004. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award and rated A+ by the Better Business Bureau. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
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120 NJ-4

Paramus, NJ

07652

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Showing 5,307 reviews

June 12, 2017

Exceptional, felt like a king The reason why i have the raiting that i did is as follows. My name is elinson and this dealership is clean welcoming to custumers and onxe you sit w More

by Elinson Berroa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Medrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Corona
June 10, 2017

Service Visit I have always trusted letting Honda Dealer servicing my car but this place made me think twice. My dashcam hidden in the car was stolen. The fact th More

by YW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Laga
June 09, 2017

Excellent Experience We recently purchased a 2017 Honda Civic Touring Sedan and Hamad Deeb was our sales consultant. He was excellent and guided us through our sale flawle More

by Deborah Di
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamad Deeb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2017

Pricing was good , negotiation was smooth, they are aggressive to sell cars for small margin and service contract was at my discretion. Alberto did everything he coul More

by AlbertoSuperb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Cabrera
June 08, 2017

Excellent experience Dee went above and beyond, I was looking for a vehicle and I couldn't make it to the dealer in order to see it. He offered to bring the vehicle to my More

by Dr. Mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Mustafa
June 07, 2017

Upgraded appearance, downgraded in customer service Horrible customer service. Brought car in for recall of airbag. Was told that I needed over $600.00 in repairs. Left the car there from early morni More

by Dissatisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Natasha Nedd and Manager Bruce Laga
Jul 27, 2017 -

DCH Paramus Honda responded

Hi Angela, I have been putting off writing this because I did not want to write something emotional, no matter how personally I feel about it, but need to report the side of the story that you left out. The truth of the matter is that yes we replaced your rear brakes, but that had nothing to do whatsoever with the squeaking sound you heard a few weeks later coming from the front of the vehicle. That noise was caused by the use of non-Honda aftermarket metallic brake pads that your local mechanic put on your front brakes, which because of the extra metal get hotter than the Honda recommended ceramic pads and caused your rotors to warp. In regards to your return visit, I can understand your frustration of showing up and having to wait around for someone but you showed up without an appointment, which is perfectly fine, but it’s not like someone mislead you as you made it seem. You then asked to speak to the manager and were unable to, which is also completely understandable why that would make you upset, but what you didn't know is that he asked a number of employees to come in early that morning (the employees that typically show up at 8 AM) to have an important meeting regarding new details about a safety recall and needed to handle that before the morning rush arrives and thought he would have the time to speak to you after he was done. It was a tough decision, and again I apologize. We are only human and I know what it’s like to get pulled in too many directions at once. With that being said, I contacted you immediately afterwards and from the beginning accepted the blame and apologized profusely for your experience and went out of my way to make things right. Even though the noise had nothing to do with the work we performed previously, I still offered to replace your front brake pads and fix your rotors at no charge (a $239+ tax service) as a sign of goodwill and even personally drove to your job to pick up your vehicle and again later on to return it to you so as to not cause any more inconvenience. I personally supervise 18 employees and barely have a few minutes time to eat lunch each day, none the less spend part of my day making house calls, but I thought it was important to set the record straight and show you that we are committed to customer satisfaction. I have since followed up several times to inquire about the condition of your vehicle, to which I received no response. The only thing I politely mentioned after it was all said and done, and not as a stipulation but rather as a sign of appreciation was how much it would mean to me if you would update (not delete) your review to include my efforts. Maybe I'm wrong but I don't think that that’s too much to ask and as someone who, according to you, used to be in customer service as well, would understand how nice it would be to be shown just a speck of appreciation for the time, money and effort put into doing the right thing. Regardless, I hope that you continue to have many more good years with your Honda Accord, and even though you prefer to not bring your vehicle to us please know that I am always willing to assist any time you need me. Best wishes. Jason

June 07, 2017

Honda Paramus From the first phone call to the last hand shake, my experience at Paramus Honda was incredible. Started talking through email with David Marcus who w More

by BrianTyls8605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Chan, Wael Yunes, David Marcus
June 07, 2017

A stellar car buying experience Alex made the entire process easy and pleasant from start to finish. When he wasn't available by phone, he responded quickly through email. He worked More

by dennisk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex " The Dude" Bernabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2017

Terrible service from salesman Leslie S. I went in on two separate occasions within two years and both were terrible. The first time, the receptionist looked at me as if I were trash, sucked More

by Deceight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leslie s
June 06, 2017

Pleasant first time buying experience Alex was very helpful and informative. He walked us through the process and answered all our questions. It took a little longer overall than we expect More

by Caitlin A Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex " The Dude" Bernabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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