DCH Paramus Honda

Not sure what to think While I was still covered by my factory warranty, I scheduled a service appointment for this morning to have 3 problems checked/repaired with my 2012 While I was still covered by my factory warranty, I scheduled a service appointment for this morning to have 3 problems checked/repaired with my 2012 CR-V EX-L. Rear seat rattle Rear backup camera screen Rotors out of round/excessive surface corrosion I met with a service advisor, Danny to describe my problems. I told him that this is my second visit for the rear seat rattle because their 'fix' the first time seemed to be temporary and the rattle returned. Told him that I know what the cause is and can replicate the noise if needed. When going over bumps, the rear seat latches rattle when making contact with the striker. The tech that worked on this problem the last time told me he could replace the latches if necessary but would try his fix first to which I agreed and now regret. I continued to describe that the backup camera screen has gone blank twice when the vehicle is in reverse and I receive no picture. When I told him that my rotors felt out of round and there was excessive surface corrosion on them, he gave me a strange look and tried to tell me it's because I don't drive the vehicle enough. For the record, I drive the vehicle daily. Sure, I have a short commute to work but there's no reason why the rotors should feel warped and I can hear the corrosion on the them when driving. I waited for the vehicle...3 1/2 hours later my vehicle was 'ready'. Not once did anyone give me an update until it was already parked outside and 'finished'. I would've appreciated if they came into the waiting room to update me...especially that Danny had walked through there a couple times with other customers and saw me sitting there. Frank, another service advisor came into the waiting room to deliver me the news and paperwork. Frank was pleasant to deal with and took the time to explain each of the repairs to me. I didn't know why I started with one service advisor but ended with another...the only thing I could think of is that Frank was my service advisor during my past visit. In my experiences with service centers, usually the service advisor you initially talk to when you walk in and describe your problem to is your service advisor until the job is complete...but maybe they changed their policy regarding that. Maybe that was for the best being that Frank was nicer to deal with. Onto the results... Supposedly, the rear seat rattle was caused by a loose gas tank shield which they secured. As soon as I drove away and drove over the first bump in the road, the rattle occurred again. I guess they didn't want to start with replacing the rear seat latches as the previous tech had offered from my last visit! So the question now is do I return to this dealership again or try another for solving this problem? Than again, given my automotive knowledge & body shop experience, I can probably do a better job of solving the problem myself! They were unable to replicate the rear camera issue. That I can understand because it only happened twice so far and there's no prediction as to when it would happen. It so happens that the rear brake pads and rotors had excessive surface rust and there's a technical service bulletin to correct this problem which involves replacing the brake pads and recut the rotors. I was happy with that. Funny that Danny didn't know of this when I initially described that problem to him and tried blaming it on the lack of vehicle use/driving! The website wouldn't let me complete/post this review until I selected whether or not I'd recommend this service center...I chose yes because my 3-star rating leans slightly towards positive vs negative and the service center did solve one of my problems. But if there was a 'Maybe' option, that would be my choice. Hope this review helps others with choosing the proper dealership for their service. More

An exellent buying experience Bought a 2015 CR-V with the assistance of Hamad Deeb; He is a great sales person to work with. Not only he is polite, with sense of humor, but also Bought a 2015 CR-V with the assistance of Hamad Deeb; He is a great sales person to work with. Not only he is polite, with sense of humor, but also has a deep knowledge of car's features; He did not try to sell us the high-end model even we initially asked for it. Rather, he presented all the information we need to know and helped us to make a good decision. My wife and I are very happy with the purchase and would definitely recommend Hamad as your choice of sales person. More

Extremely courteous sales rep Aron Varela Aron went way out of his way to make us feel confident and comfortable with the sale of a fine auto. We would come back there again and ask for him! Aron went way out of his way to make us feel confident and comfortable with the sale of a fine auto. We would come back there again and ask for him! Thank You Gary & Jan More

Customer For Life Good Afternoon! My name is Rochelle House and I recently purchased 2015 Honda Accord EXL from DCH Paramus Honda. I am compelled by overwhelming ap Good Afternoon! My name is Rochelle House and I recently purchased 2015 Honda Accord EXL from DCH Paramus Honda. I am compelled by overwhelming appreciation and gratitude to submit my testimonial regarding my experience. I had the pleasure of working with Michael Ehirim, F&I Manager. I currently reside in the state of MD. Mr. Ehirim worked with me via phone, assisting me with vehicle selection, arranging financing and even going above and beyond making sure I arrived to New Jersey from Maryland to finalize my purchase. Mr. Ehirim walked me through the entire process from start to finish. Displaying honesty and integrity throughout the entire process, he was extremely impressive. Upon my arrival, I was greeted by Mr. Ehirim face to face, who was most pleasant and very professional. After a tour of the facility, I was placed in the care of Leslie Solomon, Sales Representative. Mr. Solomon was great! He was knowledgeable and friendly; Mr. Solomon made me feel like I was all that matter. He was very easy to talk and patient with me; I felt safe and confident with Mr. Solomon recommendations and explanations. Mr. Ehirim & Mr. Solomon are both a great assets to DCH Paramus Honda and should be commended for their outstanding customer service. Because of the personalize time, care, knowledge and desire to achieve customer satisfaction these two gentlemen have guaranteed that I am customer for life to DCH Paramus Honda. Thank you! More