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DCH Paramus Honda
Paramus, NJ
5,295 Reviews
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We have been a Top Ten Volume Honda dealer in the USA for sales and service since 2004. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award and rated A+ by the Better Business Bureau. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,295 reviews
March 11, 2015
Great Dealership! I couldn't have had a better experience buying a car from DCH. Their customer service was fantastic. HAMAD DEEB the sales representative and WAEL YUNE I couldn't have had a better experience buying a car from DCH. Their customer service was fantastic. HAMAD DEEB the sales representative and WAEL YUNES the general manager have been the most professional, courteous and helpful service people I met with. They went out of their way to get me the car I really wanted, whether on their lot or somewhere else. Thank you guys again! More
by leidymar21
March 11, 2015
WORST Honda Experience Here's some adjectives to describe this place and CJ Slitas: inconsiderate, unprofessional, dishonorable, ill-mannered, and patronizing. What "admirab Here's some adjectives to describe this place and CJ Slitas: inconsiderate, unprofessional, dishonorable, ill-mannered, and patronizing. What "admirable" qualities to have as a New Car "Manager." Never have I been treated with such disrespect, especially when dealing with a near $30,000 item. Definitely should have thought twice when returning to this dealer, after being a loyal customer from a family of Honda drivers. Now I have 38 more months with this burden of a lease. Cannot wait to take my business elsewhere in the future. More
by m2015
March 10, 2015
Pain-free Purchase They actually made buying a new car simple, straightforward, and pleasant. That was a first for me! All the employees we worked with were delightful They actually made buying a new car simple, straightforward, and pleasant. That was a first for me! All the employees we worked with were delightful and knew what they were doing. More
by embermom18
March 10, 2015
Hamad's our man. This was the second time my husband and I leased a car at your dealership. Hamad Deeb was our salesman both times. He is the reason we returned to D This was the second time my husband and I leased a car at your dealership. Hamad Deeb was our salesman both times. He is the reason we returned to DCH Honda Paramus. He explained everything to us very clearly and he helped us get a monthly payment that fit into our budget. He also was most helpful in acclimating us to the new car with its new perks, e.g., Bluetooth and the rear camera. He told us to call him at any time if we needed his help with anything or needed him to walk us through something. Hopefully, when our lease is over in 3 years, we'll be back and Hamad will still be working at DCH Paramus Honda. More
by Spetzel
March 06, 2015
Excellent Job Alex Bernabe, Very Rare Experience Seldom experience this kind of service, those who referred Honda Paramus to us is Right. How do we know it? Actual experienced through Alex B. Thank y Seldom experience this kind of service, those who referred Honda Paramus to us is Right. How do we know it? Actual experienced through Alex B. Thank you Alex, we will surely recommend you to our families & friends. More
by AURORA
Employees Worked With
March 06, 2015
2015 Honda Pilot Expierence I want to thank the staff at DCH Paramus Honda for all being welcoming and making this experience for me worth wild. From the beginning the Internet D I want to thank the staff at DCH Paramus Honda for all being welcoming and making this experience for me worth wild. From the beginning the Internet Dept was so helpful while I had so many questions online looking at the vehicle. I was very nervous to come in but Jake, and Sabreena were very positive minded people who were very eager to help me out. Jenssy was very patient with me selling the car because I was so indecisive, He was very determined to get me into the vehicle with the kind of payment I wanted. He went over all details of the vehicle and answered any questions I had. In Finance I appreciate Jarod Hurley, he was great! Very attentive to my concerns,and he was very professional. I am very please with my experience with DCH Paramus Honda, I also love my new 2015 Honda Pilot!! More
by mandy1428
March 05, 2015
Thank you Dennis Estrada First off let me say that Dennis Estrada was excellent!!! He definitely has great customer service, he helped me from day one and made it his business First off let me say that Dennis Estrada was excellent!!! He definitely has great customer service, he helped me from day one and made it his business that I walk out of DCH Honda with a new vehicle! He didn't just make sure that I like my vehicle he made sure that I was gonna love my new vehicle. He was very patient & very respectful to me and my daughter! I will definitely put in a good word for him for anybody I know that wants a new Honda! I'm a very satisfied customer and I love my new car :) More
by DeshaB
Employees Worked With
Dennis Estrada
March 05, 2015
Don't Care Honda We purchased a used Mazda car on 2/9/15 from DCH Paramus Honda. Our sales person was Harold a used car salesman. During the transition of the sale h We purchased a used Mazda car on 2/9/15 from DCH Paramus Honda. Our sales person was Harold a used car salesman. During the transition of the sale he was very pleasant and easy to deal with. On 3/3/2015 while outside shoveling the car from snow, a good 5 minutes after we cleaned off the windows we heard a big "pop" and the back windshield cracked. When we purchased the car we were told that if we had any issues with the car to contact Harold and he would be happy to help. The car was still under a warranty from the dealership and we also purchased an extended bumper to bumper warranty. I called the service center at DCH honda an explained the situation. They told me to bring the car in that they would send a tow truck to get the car. They then proceeded to tell me that due to the weather they could not send a tow truck, and I would have to go through a private tow company and pay the tow costs. We decided to drive the car over to the dealership since it is only 10 minutes down the road. As we are driving the window continued to crack and completely break. When we arrived at the dealership we were told that we had to wait for the used car service manager Carlos, even though we had a 8am appointment. When Carlos finally arrived as soon as he heard WIndshield he told us there was nothing he could do. As we tried to explain the situation and that we only had the car a few weeks he started to get an attitude with us. He was very unprofessional and we tried to get a answer as why we were told to bring the car in when we called and he said he can't tell us why someone told us to bring it in when there was nothing that he could do for us. We called Harold and tried to explain the situation to him as well, since we were told that if we had any issues we should call him. He got very nasty and accusatorial with me on the phone. Pretty much saying that I broke the back windshield on purpose. That there was nothing that he could do. I am very upset with the customer service I received at Paramus DCH Honda. Being someone that works with the public I would never treat a person the way I was treated by both the service department manager Carlos and the salesperson Harold. This complaint is not about the fact they wouldn't replace the windshield. This complaint is about how I was treated by both departments. I would drive 50 miles out of my way to NEVER! go back to DCH honda again. I am a Honda owner myself and I will never go back to that dealership again. If you are looking for a place that will treat you like garbage once the sale is made then DCH is the place to go. They have horrible customer service and don't listen to you at all. DCH should stand for Don't Care Honda!! More
by bkbab143
Employees Worked With
carlos, used car service manager
March 02, 2015
Very pleasant and nice DCH Paramas Honda is the third dealer we have been to check out Odyssey Touring. Steve has been very pleasant and enthusiastic. He explained all detai DCH Paramas Honda is the third dealer we have been to check out Odyssey Touring. Steve has been very pleasant and enthusiastic. He explained all details and has been very patient to answer all the questions. When it comes to price negotiations, he is very good - shows little flexibility but with a big smile. Finally, he did help to bring down the price by couple of hundreds. Overall, the price we paid beats the best offers I had from other two dealers and lower than Trucars.com. We are very happy that he took time to explain each and every function of all interior features of the minivan we purchased. It is a win-win experience. I am very happy that Steve helped to facilitate this deal. More
by Surya
Employees Worked With
Lou Saadeh, Stephen Berkowitz
March 02, 2015
Excellent and Friendly experience with Jenssy Diaz We just bought out first car in DCH Paramus Honda, we had wonderful services and excellent choices. We are very happy to be associated with Honda. Jen We just bought out first car in DCH Paramus Honda, we had wonderful services and excellent choices. We are very happy to be associated with Honda. Jenssy Diaz was instrumental in explaining the details and very patient to answer all the questions we have asked. He just made the buying so easy and to take out happy ride in 2015 CRV EX-L. The best sales person we have worked and would recommend friends to buy Honda at DCH Paramus Honda. More
by Sruthi
Employees Worked With
Jenssy Diaz
