Frank Russo

Wasid was very professional in everything he did. He was patient, relatable and kind. He didn’t pressure me into any decision and answered all my questions quickly and professionally. I highly reco He was patient, relatable and kind. He didn’t pressure me into any decision and answered all my questions quickly and professionally. I highly recommend him More

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I’ve been a loyal customer of DCH Paramus Honda for years. In 2009, I bought a Honda Civic. In 2012, I returned it after lease and bought another car. In 2019, I purchased an Odyssey. Back then, Kadir years. In 2009, I bought a Honda Civic. In 2012, I returned it after lease and bought another car. In 2019, I purchased an Odyssey. Back then, Kadir Karagoz was our sales rep – a real gentleman who always helped us honestly and respectfully. But everything changed after he retired. In 2022, I came back to buy another car for my daughter – a 2023 Civic Sport. That’s when I got my first taste of betrayal. They pushed the “market shortage” excuse and charged me $5,000 over MSRP. I didn’t want to ruin the moment for my daughter, so I stayed silent. But I never forgot. Then came the real fraud. I had purchased the Lifetime Oil Change Program, but when my daughter recently went in for an oil change, they charged her $74.95 She didn’t know better and paid it. When I saw the invoice at home, I was shocked. We called them, and of course, they played the “Oops, our mistake” game and issued a credit. But it didn’t stop there. I went in later for rim repair and transmission fluid change. Guess what? On the invoice, I saw the $74.95 credit – but right below it, they added a $75 “miscellaneous” charge to cancel it out! How stupid do you think your customers are?! This is manipulation and fraud, plain and simple. You’re hoping people don’t check the details. I did. And from now on, I’m done with DCH Paramus Honda. I will never recommend this dealership to anyone, and I advise everyone to double-check every line on their invoices. Do not trust them blindly. DCH Honda has gone from trustworthy to shady. More

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Excellent experience. Always expert service and they keep you up to date with all the details on your purchase. Always expert service and they keep you up to date with all the details on your purchase. More

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Frank is very professional and very knowledgeable. He never disappoints to diagnose problems correctly and in a timely fashion. I’d recommend this dealership and service department to anyone looking f He never disappoints to diagnose problems correctly and in a timely fashion. I’d recommend this dealership and service department to anyone looking for top notch quality. All around great experience. I love this place.. More

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Very Good Salesman showed me what I needed to see with the car took his time the car took his time More

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Very caring employees and they made me feel like I was a very important person. I will always go back to Paramus Honda very important person. I will always go back to Paramus Honda More

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Great service …Great patience… made sure I was happy with what I was getting as well as giving me many options with details & knowledge of each car and what would fit with my lifestyle. what I was getting as well as giving me many options with details & knowledge of each car and what would fit with my lifestyle. More

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Today we had our car serviced at DCH Paramus Honda. Frank Russo was our technician, I am very pleased with the service provided. He took care of all the necessary problems and let us know what we neede Frank Russo was our technician, I am very pleased with the service provided. He took care of all the necessary problems and let us know what we needed to do in the future for the car. Five Star review. I will be letting DCH Paramus Honda handle any future issues with my car. Thank you Frank. More

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Great service as always! Frank Russo is very professional. He kept me informed throughout the entire service process. Frank Russo is very professional. He kept me informed throughout the entire service process. More

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Very clean, very busy. Great Service Department. Natasha is a real asset at Paramus Honda. Great Service Department. Natasha is a real asset at Paramus Honda. More

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