Frank Russo

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

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I would like to commend Frank Russo, Senior Service Advisor, for his attention to detail and always being available when called upon. Frank has assisted me many times. Always professional, understandin Advisor, for his attention to detail and always being available when called upon. Frank has assisted me many times. Always professional, understanding and patient. My senior sales consultant, Mohammed Ziyadeh, was a pleasure to work with. He was professional at the same time being personable. Overall great experience. More

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Wonderful! Very kindness. Next car is again here. My old car good price sale is good. Very kindness. Next car is again here. My old car good price sale is good. More

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We worked with Joshua Laroche who was very nice and helpful even after we leased a car. everybody there are very nice helpful even after we leased a car. everybody there are very nice More

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The best place to buy a car. There’s no pressure, just honest sales people. Manny and CJ gave me a great deal. The follow up after the sales was very impressive as well. When it comes to service, Frank an honest sales people. Manny and CJ gave me a great deal. The follow up after the sales was very impressive as well. When it comes to service, Frank and Darren are tops in their field as well. More

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I live in NYC and always go to Frank Russo. Won’t go anywhere else! anywhere else! More

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Mr. Frank Russo is awesome. He was very courteous and professional. He answered all my questions with ease. Mr. Russo service customer skills is above and beyond professional. He answered all my questions with ease. Mr. Russo service customer skills is above and beyond More

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My association with DCH Paramus Honda is since 1998.I My association with DCH Paramus Honda is since 1998. I keep returning for an excellent customer care and service. Alex Bernabe (Sales Person) and CJ My association with DCH Paramus Honda is since 1998. I keep returning for an excellent customer care and service. Alex Bernabe (Sales Person) and CJ Slitas (Manager) are great. More

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Beware of these up-sellers! My 75+ year old mom took her 10+ year old Honda in because the car alarm was going off all night and she had no idea why. Instead of offering to disconnect the alarm or checking 10+ year old Honda in because the car alarm was going off all night and she had no idea why. Instead of offering to disconnect the alarm or checking her key fob for a malfunction, DCH told her she needed new door locks at the cost of $1000+! She unfortunately said yes without consulting with me first. How dare you, DCH Paramus Honda, take advantage of a senior citizen living Social Security check to Social Security check! More

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Frank Russo jr. is the very best I truly trust him with my car customer service is outstanding he took very great care of my car thanks Frank my car customer service is outstanding he took very great care of my car thanks Frank More

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