DCH Wappingers Falls Toyota

Fast easy welcoming Staff was on top upon arrival got me set up in waiting room, fast service, & Judy found me in the waiting room to let me know all was good go set up in waiting room, fast service, & Judy found me in the waiting room to let me know all was good go More

Organize The staff are pleasant The waiting area is clean The cashier was ok I wish they used covers on the steer wheel when they work on the cars. The cashier was ok I wish they used covers on the steer wheel when they work on the cars. More

All employees were pleasant and helpful. Also informative, respectful and not pushy. They know the product line very well. Also informative, respectful and not pushy. They know the product line very well. More

It was pleasant and all work done within time Just kept me informed abt the progress of service and vehicle was ready when I reached dealership me informed abt the progress of service and vehicle was ready when I reached dealership More

Avi and the team at DCH are very professional and very attentive to questions and keep in contact with us.I would tell anyone to use Avi and DCH. attentive to questions and keep in contact with us.I would tell anyone to use Avi and DCH. More

I had my car towed here for a transmission warantee job. I figured while the transmission was out, I would throw a clutch in it. Originally, the service writer, Matthew Rivera, sent me a quote for the clutc I figured while the transmission was out, I would throw a clutch in it. Originally, the service writer, Matthew Rivera, sent me a quote for the clutch job with parts I didnt even need. I had to go there in person and speak with the tech while the transmission was apart to get the real story. I ended up only having to replace the clutch disc and pressure plate. I had gotten the parts end of the ordeal squared away but Matthew had battled me every step of the way trying to get my labor down. I do not know if was misunderstanding me on purpouse. He gave me a quote for 4 hours originally to do a clutch and pressure plate with the transmission already out under warantee; I argued it down to 2.5 hours but that was still a robbery. We settled on 2.3 hours but he had told me a Clutch R&R took 1.7 hours. No matter how many times I told him the transmission was already out and that there is no pilot bearing in this car, he would not understand. When the job was said and done, he had charged me $821.41 in labor at $189 per hour, which cones out to almost 4 and a half hours to replace a clutch and pressure plate with the transmission already out after i unwillingly agreed to 2.5 hours. Matthew Rivera robbed me and when I called to try and settle this with corprate, they could do nothing. This experience has ruined my relationship with DCH Toyota and heavily tainted my outlook on dealerships as a whole. More

Communicative and quick They were very communicative. I was constantly updated and kept in the loop. I was constantly updated and kept in the loop. More

Service was fast In and out in a timely manner. Matt was very good to work with Matt was very good to work with More

Everything was explained well. Friendly employee's The experience was nice. Thomas and the technician explained the problem with the oil pan well. It was an smooth transition. Friendly employee's The experience was nice. Thomas and the technician explained the problem with the oil pan well. It was an smooth transition. More

Everything was smooth from beginning to end. They had everything ready for me on pickup day and was done quick. They had everything ready for me on pickup day and was done quick. More