DCH Wappingers Falls Toyota

The dealer welcomed me with alot of respect and she was able to help me in a timely manner and explain everything after the service was done. able to help me in a timely manner and explain everything after the service was done. More

Sold me a brand new Rav4 prime with hybrid system malfunction message on. Convinced me to take it home saying it is a system error and just needed a 2 minute rebooting. Took it back and waited for 2 malfunction message on. Convinced me to take it home saying it is a system error and just needed a 2 minute rebooting. Took it back and waited for 2 hours the next day. The mechanic told me the battery level was low and they charged it. Brought it home and the message appeared again. Took it back and this time they kept the car for days. The diagnosis this time was that there was some paint on the bolt/washer and they removed it and everything is fixed. Two days back I received a call from one of the staff saying the washer has arrived and I have to bring the car back (had no idea about any part needing to be replaced). The manager, after me leaving a voice message, called and assured me everything is fine and no parts need to be replaced. To top it all the staff told me that they cannot install the remote starter I paid for at the time of my car purchase. Now waiting to hear from the salesperson regarding the starter. Never had such a frustrating car purchase ever in my life. Very poor communication with the customer and between the staff. I was promised extended Toyota care to compensate for all the time and frustration but was told Toyota refused and they will reimburse my first car payment (less than $400). Don't know which one is better. Either way, no compensation from the dealer. Maybe I'm just one unlucky customer. But driving for more than an hour each time for multiple days to have a new car fixed that cost me close to 50K is not comforting, especially being a health care worker dealing with tough situation in general. wondering what's in store for coming days... More

The service center was fine. After the experience I had with the finance dept. when I decided to pay the vehicle off after 3 months I called Nadeem Randall 4 times and never had a returned call. Spoke to with the finance dept. when I decided to pay the vehicle off after 3 months I called Nadeem Randall 4 times and never had a returned call. Spoke to the assistant mgr. He was very sorry it happened. I also called Toyota 3 times to try and get the title to the vehicle after paying it off. Shame on the dealership as well as Toyota. I only allow that to happen once. After purchasing 4 vehicles there .I expected a little more courtesy then what was received. More

Evin was cordial and right on top of everything......you folks are a pleasure to deal with...We will be coming back again and thank you folks are a pleasure to deal with...We will be coming back again and thank you More

Excellent, courteous and professional service. Time estimate for service call was spot on. Best service department of any dealer in the area that I have direct knowledge of. estimate for service call was spot on. Best service department of any dealer in the area that I have direct knowledge of. More

The best Toyota dealer I have been to. Very friendly stuff, and they never push you for something you don't want. I recommend them for anyone is looking for a car. stuff, and they never push you for something you don't want. I recommend them for anyone is looking for a car. More

Excellent, as always! Bought the vehicle their and it recently underwent fuel pump replacement as per recall. Dropped off and picked up later in the day! recently underwent fuel pump replacement as per recall. Dropped off and picked up later in the day! More

Everyone at the dealership was friendly. No pushy sales pitch. Good price on the truck. Had one small issue day I brought truck home. Jason took care of it right away. pitch. Good price on the truck. Had one small issue day I brought truck home. Jason took care of it right away. More

Mike Giordano is an absolute gem. I've been having a lot of car issues this year (my own terrible luck) and have had to stop in with frequency. Broken cars cause big headaches and the stress can be frenetic of car issues this year (my own terrible luck) and have had to stop in with frequency. Broken cars cause big headaches and the stress can be frenetic. So it's a huge deal knowing that your DCH guy (or gal) is a partner in the whole thing. Thanks for taking a little bit of the weight off Mike. That said, hope to not see you soon, if you catch the drift. Thanks bud! More

Brought our car in for oil change and 25,000 mile check. Tom was easy to work with and we waited for the car and it seems everything is okay. Pleased with our service. Tom was easy to work with and we waited for the car and it seems everything is okay. Pleased with our service. More