DCH Wappingers Falls Toyota

Long wait. Errors on billing. I have long appreciated that convenience of servicing my Toyota at the dealer, but a couple of trips this year, particularly my recent visit, left me I have long appreciated that convenience of servicing my Toyota at the dealer, but a couple of trips this year, particularly my recent visit, left me questioning whether this is the best choice for service. My appointment was 9:30am. The car was dropped off and by 3pm I still hadn't heard from them. I called then and at 3:30pm, both times reaching a machine. When I got a call back just before 4pm, I was told my car was just then being taken in to be looked at. The reasoning was that there were over 100 cars serviced that day. I find out later that though I had an appointment, thinking this was the optimal way to ensure timing, walk-ins were given priority. How is that right? At any rate, I recommend with reservation. Also, make sure to check the billing. At the end of the day, I also almost got overcharged. I will say when there and in front of a service rep, I felt treated well. More

great service department to deal with. Got the appointment quickly. They were able to squeeze me in . very friendly and helpful. I would definitely recommend Toyota to my family and friends Got the appointment quickly. They were able to squeeze me in . very friendly and helpful. I would definitely recommend Toyota to my family and friends. More

Tacoma frame replacement 2009 Truck failed dealer frame rust inspection, and had several recalls due. Work was done on schedule, and the tech was very helpful explaining wha 2009 Truck failed dealer frame rust inspection, and had several recalls due. Work was done on schedule, and the tech was very helpful explaining what was replaced . Unfortunately the recall replacement seat belt retractors are defective - broke before i left the facility. These are on order and i have yet to get a firm date for replacement. More

Excellent service department and Sales department Service The service department is well organized & responsive . Problem was resolved to my satisfaction would recommend 100% to others . Manageme Service The service department is well organized & responsive . Problem was resolved to my satisfaction would recommend 100% to others . Management PINKAL PATEL deserves the highest praise for always going the extra mile for his customers . More

1st service 2018 RAV4 great service,everyone was polite and courteous!!! Teemel Baran-Persa was very helpful and courteous!!! Great experience as usual!!! I would highly great service,everyone was polite and courteous!!! Teemel Baran-Persa was very helpful and courteous!!! Great experience as usual!!! I would highly recommend this dealership for sales and service,totally hassle free!! More

Wonderful Kathleen was so incredible. She was extremely fast and efficient. I couldn't have asked for better service considering that it was on the weekend. Kathleen was so incredible. She was extremely fast and efficient. I couldn't have asked for better service considering that it was on the weekend. More

Helpful, Quick and Efficient Alicia Verven was very helpful and friendly. Appointment was made easily and in a timely manner. Work was done quickly and efficiently. All my serv Alicia Verven was very helpful and friendly. Appointment was made easily and in a timely manner. Work was done quickly and efficiently. All my service experiences with Alicia have been positive. More

No hassle Toyota went above and beyond! Scheduled my appointment with glass people took care of evertything! The company that did my glass was efficient and on Toyota went above and beyond! Scheduled my appointment with glass people took care of evertything! The company that did my glass was efficient and on time! More

Really Great dealership If your looking at Toyotas this is the place to shop. I have purchased three there and go there for all services. Great, friendly staff. Prices are If your looking at Toyotas this is the place to shop. I have purchased three there and go there for all services. Great, friendly staff. Prices are reasonaable More