DCH Wappingers Falls Toyota

Surprised by lack of service The service rep I dealt with at this visit was very nice, no complaints at all about Allison. I do have something to say about the service however. The service rep I dealt with at this visit was very nice, no complaints at all about Allison. I do have something to say about the service however. I was informed that the cabin air filter was very dirty & had a mouse nest in it. I declined service because the price on the filter & labor is ridiculously marked up. I change the filter myself with a Toyota OEM filter. The next day when I went in to see the filter, I was amazed that instead of simply pulling out the nest, which took me less than 2 seconds, it was left there, shoved behind the filter. Would it have killed the tech to simply pluck it out of there when he saw it, regardless of whether or not I was paying to replace the filter?? With customer service like that, I am not sure I will return for further service here. Given the already inflated labor charges, I can’t believe the way this was handled. More

Overall It was Fine Previously I had a problem with the points system that DCH Wappingers peomotes but they worked with me to get the job done which I appreciate. The wor Previously I had a problem with the points system that DCH Wappingers peomotes but they worked with me to get the job done which I appreciate. The work appears to have been done well. No major complaints. More

New Avalon Frank was very helpful, patient and informative while helping me to buy my new car. My husband and I test drove the Rav4, the Camry and the Avalon b Frank was very helpful, patient and informative while helping me to buy my new car. My husband and I test drove the Rav4, the Camry and the Avalon before deciding to purchase the Avalon. More

Fob Battery replacement, audio system service Fob battery replaced, disc player not repairable, needs replacement. But for $1500, I decided not to replace it. Cassette player and radio still Fob battery replaced, disc player not repairable, needs replacement. But for $1500, I decided not to replace it. Cassette player and radio still work. I do regret the six CDs stuck in the player, though... Service was prompt and professional, as usual. More

I was very satisfied. We had a miscommunication on the price quote, otherwise the service was great. The employees were professional and knowledgeable and I was pleased wit We had a miscommunication on the price quote, otherwise the service was great. The employees were professional and knowledgeable and I was pleased with the whole experience. More

Car purchase Chris was an incredibly patient and helpful associate. They were friendly and prompt at Toyota. I'd definitely recommend them to friends and family if Chris was an incredibly patient and helpful associate. They were friendly and prompt at Toyota. I'd definitely recommend them to friends and family if they needed a car. More

Get Service and Fair Price :) I purchased a Lexus out of state and needed the rig to get a full safety check and NY inspection. Tom Hackett and his team were very consultative on I purchased a Lexus out of state and needed the rig to get a full safety check and NY inspection. Tom Hackett and his team were very consultative on the some of the items that needed to be addressed. Greatly appreciated :) More

Excellent Sales representative and finance representative worked well with me. The different numbers in leasing my car was shown to me and we looked at differen Sales representative and finance representative worked well with me. The different numbers in leasing my car was shown to me and we looked at different options in vehicles. More

Dependable service, reasonable cost Took my RAV4 in after straddling a volleyball sized rock on the Taconic. They shopped for used replacement parts to lower the cost, supplied a loaner Took my RAV4 in after straddling a volleyball sized rock on the Taconic. They shopped for used replacement parts to lower the cost, supplied a loaner RAV4 at minimal rates, and replaced a tire that had a nail in it (instead of selling me 4 tires) while performing some way overdue maintenance. Staff is friendly and helpful, coffee is free. Waiting area very comfortable. More