DCH Wappingers Falls Toyota - Service Center

Agent did not read my notes in the appointment reservation. Agent tried to sell me things I did not need. Agent did not give me a time estimate, or update me with progress while I was waiting. reservation. Agent tried to sell me things I did not need. Agent did not give me a time estimate, or update me with progress while I was waiting. Agent tried to over-charge me for what was done. The simple “express” service took over 2 hours! More

Judy was great and helpful the moment I walked through the door. I had some initial concerns and they were able to take a look and let me know. I was in and out in less than an hour!! the door. I had some initial concerns and they were able to take a look and let me know. I was in and out in less than an hour!! More

I can not say enough great things about DCH Toyota of Wappingers Falls. A first class organization who know how to treat the customer. Michael Newsham our Sales Representative is outstanding. This is the Wappingers Falls. A first class organization who know how to treat the customer. Michael Newsham our Sales Representative is outstanding. This is the 6th car our family has purchased from Michael and DCH. The knowledge Michael has on any vehicle is amazing,and he treats everyone as if they are his only priority. Five stars for Michael and DCH. More

In short, the dealership gave me an estimate of work needed after an inspection and an oil change and tire rotation and told me I need $7000 worth of repairs. I went to aIn short, the dealership gave me needed after an inspection and an oil change and tire rotation and told me I need $7000 worth of repairs. I went to aIn short, the dealership gave me an estimate of work needed after an inspection and an oil change and tire rotation and told me I need $7000 worth of repairs. I went to a local mechanic who told me there was nothing wrong with the truck at all, I am completely flabbergasted that they would be this dishonest and I may seek further action. More

Angel was very helpful and I was happy with the model of prior owned vehicle the only real issue was I was very happy with what I had but very disappointed with the frame rotting out again prior owned vehicle the only real issue was I was very happy with what I had but very disappointed with the frame rotting out again More

I would like to take this opportunity to express my sincere appreciation for the outstanding customer service provided by Dennis Pitcher at your dealership. From the moment I stepped foot onto the prem sincere appreciation for the outstanding customer service provided by Dennis Pitcher at your dealership. From the moment I stepped foot onto the premises, Dennis went above and beyond to ensure that my needs were met and that I had a positive experience. Dennis's professionalism, knowledge, and genuine commitment to customer satisfaction were evident throughout the entire process. He took the time to listen to my concerns, answer my questions, and provide valuable insights into the options available to me. Not only did Dennis make the repair experience smooth and seamless, but he also exceeded my expectations in terms of follow-up and ongoing support. He demonstrated a true dedication to ensuring that I was completely satisfied with the repair and that all of my needs were met. Overall, my experience with Dennis Pitcher and your dealership was exceptional, and I would not hesitate to recommend him to others in need of top-notch customer service. Thank you for employing such dedicated professionals who truly understand the importance of putting the customer first. Sincerely, Nicki Meehan More

Josh and Ray were phenomenal salesman. The whole process was very smooth and easy. We left happy with the right car for the right price. Thank you guys! The whole process was very smooth and easy. We left happy with the right car for the right price. Thank you guys! More

Great service. The service advisor was excellent. First person to fully answer my question about a light coming on with the car. The service advisor was excellent. First person to fully answer my question about a light coming on with the car. More

A very good job 👏 she took care means she helped me to understand about the importance of my careers. understand about the importance of my careers. More

Everyone is very professional. Work performed and prices are transparent at the beginning so no surprises. Love the text interaction that happens during service with personnel Work performed and prices are transparent at the beginning so no surprises. Love the text interaction that happens during service with personnel More