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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,429 Reviews
Call Service Center (845) 288-1303

4,429 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 29, 2023

Already did. No more No and if you keep asking won't review again No ! More

by SDOM2550
Recommend Dealer
Yes
Employees Worked With
Matthew Maffuchi
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Nov 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review!

November 29, 2023

Fair and straight to the point. Professional and courteous. I have had my time unpleasantly wasted by so many different dealers and salespeople in the past. This experience was refr More

by SMMCNLL
Recommend Dealer
Yes
Employees Worked With
Mike ohare
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Nov 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

November 29, 2023

Courteous , timely and professional Everyone I dealt with was professional and knowledgeable. Car maintenance was done in timely manner. More

by JEANMARIEMCGLYNN
Recommend Dealer
Yes
Employees Worked With
Martinez
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Nov 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

November 29, 2023

He listened to the problem I had. And he followed up on every avenue that helped me out in the long run More

by JGARRISON001
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
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Nov 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that Mathew was so helpful during your visit!

November 29, 2023

Excellent, no nonsense, timely, cost efficient Brought vehicle in early, accommodating me , serving completed even before original start time More

by KennyG
Recommend Dealer
Yes
Employees Worked With
Don't remember, female service associate
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Nov 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

Nov 30, 2023 -

KennyG responded

Keep up the good work

November 28, 2023

Excellent customer service given by, Mathew Rivera, Assistant Service Manager. I believe this says it all. More

by NYVCA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Mathew Rivera was able to assist you throughout your visit. We hope to see you again!

November 28, 2023

Outstanding service and communication! Drop off was easy and my loaner car was clean. Very smooth process More

by Kat1718
Recommend Dealer
Yes
Employees Worked With
Matt rivera
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Nov 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

November 28, 2023

Waiting for NY inspection and oil - 2 hours later they say they want to do several other non-essential things which will take another 90 minutes. Should have ALL been done in less than 2 hours ! More

by LARRYKUNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

November 28, 2023

Fast service and great quality. Judy is very friendly Judy is nice and got me in right away she was professional and took care of me More

by Theresac528
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Nov 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Judy was able to take care of your vehicle in a timely manner!

November 28, 2023

They knowledgeable and friendly if I had Questions all I had to do was ask More

by RAMJET1028
Recommend Dealer
Yes
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Nov 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

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