Back

DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,356 Reviews

4,356 Reviews of DCH Wappingers Falls Toyota - Service Center

Sort by
October 20, 2023

The dealership is great however never a warm greeting or acknowledgement when entering service entrance.. ever! More

by Waleska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your business and we'll share your comments with our management team.

October 20, 2023

Somewhat expensive but good service. 2018 Camry with less than 12,000 miles needs several services I wasn't expecting. Brakes, brake fluid, tire rotation, etc. More

by NYVCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Oct 21, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

October 19, 2023

Wonderful service Kept me informed of progress with the work being done on my car Very polite More

by LINDA2753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

October 19, 2023

Good service but it was expensive. I may look to other mechanics for the little things. More

by STANRYCHCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your business and we'll share your comments with our management team.

October 19, 2023

Excellent customer service every time I come in for my oil changes! I highly recommend this dealership. More

by Rd_lma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service visits are great and we'll look forward to helping again with your future needs.

October 19, 2023

Service advisor was able to contact me every day and at every step of the repair process More

by WATERWORM802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Maffucci
Oct 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

October 17, 2023

I was totally mislead into thinking I was covered under insurance due to a repair shop fixing my veichle instead I was charged almost $200 for a diagnostic and then given a bill of over $4,000 I wasted my More

by Sonny’s Camry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Korwatch
Oct 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Oct 19, 2023 -

Sonny’s Camry responded

I sincerely have nothing else to say I will not be returning

Oct 19, 2023 -

Sonny’s Camry responded

I sincerely have nothing else to say I will not be returning

October 17, 2023

They kept me informed and updated with the work being done on my car. Professional More

by bxrav
Recommend Dealer
Yes
Oct 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We really appreciate your kind words for our service team.

October 16, 2023

Give loaner, transport , leave keys with sales dept. be trustworthy. Old Toyota battery put in my Mazda upon purchase , seems sneaky. More

by DEBORAH.PEETERS1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Gasiunas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

October 14, 2023

Customer service rep Judy did an excellent job in addressing my needs with my problem. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
Oct 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with Judy. We are so glad that she was so helpful during your visit!

...
113
...