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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,355 Reviews

4,355 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 20, 2023

This dealership is run efficiently by Lee Burns. I have purchased five (5) vehicles from this dealership because they give you a square deal and a solid vehicle. More

by CLAYTOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

DCH Wappingers Falls Toyota responded

Lee Burns is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

July 20, 2023

They are prompt and helpful. I sent my daughter with the car yesterday for service and her 1st experience doing that as a new driver was great. More

by JEFFE3363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that your daughter had such positive experience at our dealership!

July 19, 2023

Excellent experience at the dealership! The representative was friendly and professional. The wait time was very good and I love the video! Also your cashier is lovely! Definitely coming ba More

by janicenovet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

July 19, 2023

Everyone I interacted with was kind easy to talk with. The text message updates are also extremely useful and informative. It's nice seeing feedback directly from the mechanics. It made the NY state inspe More

by jpetersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
Jul 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and thanks for leaving your feedback.

July 19, 2023

The service advisor, Lauren Fusaro took care of me, and made sure my car got fixed on time she deserves a raise, and a promotion More

by calderond10701
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro great job
Jul 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Lauren Fusaro was able to take care of your vehicle in a timely manner! We really appreciate your kind remarks!

July 18, 2023

Great dealership! I have bought 5 cars from them . Always professional and courteous. Best prices on new cars and trade ins as well More

by scottyguns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you've had such positive experiences at our dealership!

July 17, 2023

Nice, clean and fast please very very knowledgeable what I was thinking of going there and maybe buying card More

by MICKEY2251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

July 15, 2023

Service center used to be great. No now, have a bent part, don't know how long I'll wait till repair done. More

by ARCHIMeDES314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Jul 19, 2023 -

ARCHIMeDES314 responded

Tried calling above number, no one answered. Will try just once more.

July 15, 2023

The salesmen are great and very helpful. The service center is also very good.Financinh dept needs some work,very vague More

by PETER_CORSELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

July 14, 2023

Great service department. Very professional and courteous people. I always have my car serviced professionally and never have to worry about it not being done correctly.Thomas More

by hopewelljctjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Thomas Hackett was able to take care of your vehicle in a timely manner!

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