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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,390 Reviews

4,390 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 16, 2023

It was ok about 1 hr wait for an oil change it was not the inspection or the oil changed. It was waiting on paperwork that took so long. More

by HOWENYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you during your next visit.

June 16, 2023

They are always accommodating, friendly and helpful. I like the video they send when working on my car. More

by Jaynedimarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I haven’t worked with any of these people
Jun 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 16, 2023

High quality service with strong online communications, including video from technician servicing vehicle. Work done timely. More

by bhoffay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 15, 2023

Service was done in a timely manner. Representative was informative and helpful and explain service that were done. More

by JEANMARIEMCGLYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 15, 2023

Thank you very much to Angel for the amazing sale of my new Toyota Highlander. His service was spectacular and helped me all throughout the process. More

by SAMANANCY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Mejia
Jun 16, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Angel provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

June 14, 2023

Overall they have good quality service to and extent but they continued to work on it until the issue I had was solved so I and content More

by Martinez.eg92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel and Jamie
Jun 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your service visit. We hope to see you again.

June 13, 2023

Hi I was very happy with how well DCH cooperated with me. A family event interfered with my appt, but they were willing to let me leave the car overnight and pick it up on Sun from sales. Saved me from havin More

by BRISA35US
Recommend Dealer
Yes
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Congratulations on your vehicle purchase. We are so glad that our team was able to help.

June 13, 2023

Good service easy in and out Great service. Friendly staff, easy in and out. Was my shortest visit to date. More

by Jamie.curley
Recommend Dealer
Yes
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 13, 2023

I was welcomed and kept informed of the progress of the service. I was given a choice of tires and I have been very satisfied with them. More

by LGWOOLEVER
Recommend Dealer
Yes
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 13, 2023

5 Done I am finished with the survey. Thank you the service was good thank you More

by RAINY4040
Recommend Dealer
Yes
Employees Worked With
5
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

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