Back

DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,339 Reviews

4,339 Reviews of DCH Wappingers Falls Toyota - Service Center

Sort by
April 06, 2023

Friendly staff who keeps you up-to-date on your services while you wait for your car. Like the cleanliness of the dealership and how inviting it is in the customer lounge. More

by JOANNEFROMNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 06, 2023

The service was good, prompt and professional. They kept me up to date at all time regarding status of work being performed on the car. Would recommend to others More

by TC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

DCH Wappingers Falls Toyota responded

It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 06, 2023

Texts and videos keep you informed of the service progress. You know exactly when and where your vehicle is. More

by RAC717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

April 06, 2023

Very helpful. I thought the whole experience was a good one. Glad the problem was taken care of. More

by JSWARTZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 06, 2023

They need to hire with better pay in the service dept so customers don’t wait so long More

by BRYSON94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

BRYSON94 responded

2 hours is way way too long for an inspection

Apr 11, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

April 06, 2023

In and out today 1 hour Love the maintenance video Showed me all I needed More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Church
Apr 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 06, 2023

Great and speedy service loved the video of the status of the car on the lift More

by Chad.a.burdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 05, 2023

Model of efficiency. Appreciated the video presentation while I waited for oil change/tire rotation More

by NICKY_BEV2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

April 05, 2023

Very friendly with no high pressure sales! Very quick with paper work and clear about items. More

by RUNNINGBASES7
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience after working with our team! We are so glad that everyone was very helpful during your visit!

April 05, 2023

Great service and respondes. Loved the multi point video. Enjoyed the free coffe & charging in office area More

by Dieanjao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
Apr 05, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our service team was so helpful during your visit!

...
147
...