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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,446 Reviews
Call Service Center (845) 288-1303

4,446 Reviews of DCH Wappingers Falls Toyota - Service Center

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March 26, 2025

Quick and painless The experience fine and Mr. Hackett made the experience seamless and quick. More

by Casaderosado324
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Mar 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Mr. Hackett made your experience seamless and efficient. Enjoy your new car!

March 26, 2025

Lauren was super helpful and nice. Lauren explained to me what would need to happen to my car and kept me in the loop. More

by daynagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that Lauren provided helpful and clear communication throughout the process. We appreciate your trust and look forward to assisting you again!

March 25, 2025

The salesperson Dan Sweeney was very knowledgeable and professional. He is very friendly and i give him a 10/10 More

by GDKJ55
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANNY SWEENEY
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Mar 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We're thrilled to hear that Dan Sweeney provided you with such a positive experience. We appreciate your 10/10 rating and look forward to assisting you again in the future!

March 23, 2025

Excellent service department, efficient and thorough. Great customer service. Very happy with my choice of this dealership! More

by SARAHGEHRLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our service department. Your satisfaction means everything to us, and we appreciate your support. We look forward to serving you again in the future!

March 22, 2025

Service dept and sales dept are very accommodating and a pleasure to work with. Very convenient and conscientious of my needs. Judy and Melissa go above and beyond! Thank you More

by piccorel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy and Melissa went above and beyond to make your experience great. We appreciate your support and look forward to helping you again with any future needs.

March 22, 2025

Great service and attention to customers. Will always be a customer from DCH WAPPINGERS FALLS TOYOTA. More

by japadilla2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re so glad to hear that you’ve had great service and that you’ll continue to be a loyal customer. We truly appreciate your support and look forward to assisting you again in the future!

March 21, 2025

I am always impressed with the staff at DCH they are second to none.Lauren is always on her A game she is a credit to the DCH Toyota family keep up the great service. More

by patrick
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Mar 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team, especially Lauren, continues to impress you. We truly appreciate your support and look forward to serving you again!

March 21, 2025

very professional I'll let you know what's going on how long it will take send emails More

by mjmock70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad you appreciated our professionalism and communication. Let us know if you need anything else!

March 16, 2025

Not convenient, if you need your car fixed at an adequate amount of time. They take long to service car even after making an appointment. Only had this issue once, but would not be surprised if it were to ge More

by Steph
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

DCH Wappingers Falls Toyota responded

Steph, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 15, 2025

It’s perfectly fine. They are very nice. Sometimes there’s a long wait to schedule an appointment. More

by SCOTTFROMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

DCH Wappingers Falls Toyota responded

Scott, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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