DCH Wappingers Falls Toyota - Service Center

On December 29, 2022, l went to take my Prius for an inspection. I was told both license plated were out along with the marker bulbs. Andrew lrklie told me my car would not pass inspection without thes inspection. I was told both license plated were out along with the marker bulbs. Andrew lrklie told me my car would not pass inspection without these bulbs. Since it was late in the month l had to agree. When l got home l checked the bulbs that were supposed to be changed and only to find out the license plate bulbs were not changed. I know this because on Monday, December 26 l noticied 1 bulb was out so l changed the left bulb with and brighter bulb and that was how it was when l got home after the inspection. The very next morning l call the dealership and spoke to Sarah and explained the situation. Sarah tried to call Andrew lrklie but only got his voice mail. She then told me that Andrew would call me back and l left my cell number since l was at work. I never received a follow up call from anyone in the dealership. The technician lied about changing the license plate bulb it makes you wonder what else he is being dishonest about. I am still waiting to see how the dealership is going to rectify this situation. This is the second time l had a problem with this dealership. In 2020 l went for an inspection. The vehicle passed inspection but when l got home when l looked at the windshield the old inspection sticker was never replaced with a new sticker. The following day l had to drive back to the dealership to get the inspection sticker replaced and after 2 hours l spoke to the service advisor to find out why l was waiting 2 hours just to get an inspection sticker if the vehicle passed the inspection the day before. I find it hard to have trust in this dealership after the situations l have experienced. More

As always, very reliable, excellent service on my Toyota Prius V. I have been using DCH Wappingers Falls Toyota for all of my service/maintenance needs for over 10 years and I would highly recommend them. Prius V. I have been using DCH Wappingers Falls Toyota for all of my service/maintenance needs for over 10 years and I would highly recommend them. More

Very pleased with the service and the video of your work. Always pleased with service! Always pleased with service! More

Excellent Service as Zi was assured I would receive when I purchased the car at this dealership….. on time and as promised I purchased the car at this dealership….. on time and as promised More

I felt the sales associate was pretty straight forward and went the extra step to help and went the extra step to help More

Good Job Good Services They notice if you need anything Remind you appointments Very nice Job anything Remind you appointments Very nice Job More

I took my 2007 Toyota Highlander to DCH for inspection and an oil change. Everyone was very nice and seemed knowledgeable. Little to my chagrin, an hour after I left, my check engine and VCS dashboard li and an oil change. Everyone was very nice and seemed knowledgeable. Little to my chagrin, an hour after I left, my check engine and VCS dashboard lights came on! I called and spoke to the manager Romaine, and said to drive back and they works look at it. I started my car has always been taken to the dealer for work, Johnston’s, Dave Edwards and DCH Toyota dealers. Long story short, they claimed it was part of the electrical system and they didn’t touch that area. It turns out, as they claim, it is a faulty oxygen sensor! Over $400 to repair!!! I was livid! Needless to say, I don’t trust that dealership now. The manager never game me the courtesy of speaking to me, yet I saw him in his office speaking to the rep. The rep stated he could remove the code. If it doesn’t show up again, then the sensor is “once again” working!? If it does, then the sensor is malfunctioning!? I did not believe that an electrical part could magically start working, once it is faulty!? BTW, an oxygen sensor from $26-$148. More

Quality work and honest diagnosis with no surprises. Highly recommended even though price is a bit high. You get what you pay for. Highly recommended even though price is a bit high. You get what you pay for. More

Very good service. Sales staff helpful. A bit slow in the registration process, waiting 3 months for my plates! Sales staff helpful. A bit slow in the registration process, waiting 3 months for my plates! More

Excellent service by all staff and mechanic. Ordered parts and came in on time as promised Ordered parts and came in on time as promised More