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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,465 Reviews

4,465 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 08, 2023

Judy Service Dept demonstrated exceptional customer service. The service tech who was part of signing my car in on Sunday was very professional and courteous. He seemed knowledgeable and accommodating. More

by Jamie8g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy and the Service tech I met on Sunday when I left my car.
Feb 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It sounds like Judy and our team went above and beyond to assist you and provide you with outstanding service. We truly appreciate your kind words and look forward to working with you again in the future!

February 08, 2023

Service folks were friendly, competent, got me in and out in a timely manner and answered all my questions. I bought my Toyota from this dealership and it means a lot to be able to trust them as I do. More

by ISADOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the great five-star review! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!

February 08, 2023

Very accommodating and professional. Reasonable cost and time estimates. Have my Toyotas serviced here for five years. Always satisfied. More

by rbofrbandah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith gustavss
Feb 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 08, 2023

Great experience! Courteous and informed staff worked quickly to solve the problem and provide a solution. Frequent communication via text and phone made this a pleas More

by HappilyAnonymus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! It's a pleasure to know you had such a great experience at our dealership and we look forward to working with you again in the future!

February 07, 2023

OMG, I've visited 2 Toyota DCH and this is by far the best! Thanks. Andrew was great, the video from the Tech was awesome, the car showroom spotless with great quality people to help and of course presen More

by Rodolfo Ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 08, 2023 -

DCH Wappingers Falls Toyota responded

Rodolfo, thank you for the excellent five-star review! It's a pleasure to know Andrew could assist you and provide you with great service. We truly appreciate your kind words and look forward to working with you again in the future!

Feb 09, 2023 -

Rodolfo Ortega responded

You are most welcome! looking forward to completing the 5K miles to visit you again and receive your excellent service. Benchmark Service!

February 07, 2023

Every body was very good the mechanic put my INSP sticker straight and i like that lam very particular . More

by James Benton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 06, 2023

Very helpful and courteous with quality service given in a timely fashion. Great to work with. More

by little.wing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

little.wing responded

yes

Feb 06, 2023 -

little.wing responded

yes

February 06, 2023

They are the best! !!! I love getting a video of my car from the tech. More

by LYNNMDOREMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We're so happy you had such a great experience at our dealership.

February 05, 2023

The was kind friendly they explained the entire process . They got me in and out of there in no time at all. More

by Msjenniferjune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

February 03, 2023

Nice employees working there, but service is extremely over priced for the industry. Wait times are long too. For an oil change, filter & tire rotation, I waited nearly 2-hours. More

by rogerrodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

DCH Wappingers Falls Toyota responded

Hello Mr. Rodriguez, Thank you for the review. I agree that 2 hours is too long. We are working around the clock to bluster our staffing levels to better serve our customers. We also needed to order the filter for your Lexus, most part numbers cross to Toyota, unfortunately yours didn't. With respect to the pricing. We, as recently as last month surveyed our market. Although we are seeing price hikes in everything these days, we are actually in line within our marketplace. Thank you, Ben Carlson Fixed Operation Manager 845-296-4261

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