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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,479 Reviews
Call Service Center (845) 288-1303

4,479 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 13, 2022

Friendly knowledgeable staff. Made it easy to understand what is going on with my car. Have been a lot g time customer 😋 More

by Pattyjaxon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew J Irklie
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Sep 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so happy our team could assist you and make your experience a memorable one.

September 13, 2022

Could you try to rip me off anymore? I can remove the fog off my headlights myself. Also, sales guy called to explain the laundry list of things to be fixed VERY fast, had to ask him to More

by Beckyyyy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Hackett
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2022 -

DCH Wappingers Falls Toyota responded

Becky, We're trying to understand your post. You came in with a brake problem, at which point we diagnosed for free on a 16 year vehicle that has never been here before. You are correct that a headlight restoration was recommended. Clear headlamps only promote safe driving. The rest of the multipoint inspection uncovered a head gasket and water pump leaking, along with several other concerns that were visually inspected. No pressure sales, just informing you of the issues we spotted on the inspection. I'm sorry you feel we did something wrong to generate a negative review. We wish you all the best. Thank you, Ben Carlson Fixed Operations Manager 845-296-4261

September 13, 2022

Thank you for a prompt and courteous interaction. I hope that all my future interaction are the same. More

by RICHC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! We look forward to working with you again in the future!

September 12, 2022

Easy auto drop off and a comfortable waiting room. Efficient updates on your car’s service progress. More

by bfitnow2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Sep 13, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our team could assist you and provide you with outstanding service.

September 11, 2022

I mostly appreciate the comfort I feel knowing the service mechanics and technicians will be honest with me. More

by GRWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 11, 2022

Service finished earlier than scheduled and service agent was knowledgeable. Proactively, They did my inspection while it was expiring in a few weeks. More

by dino0976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 10, 2022

Friendly staff to work with. Fast service and comfortable waiting area. Took care of my request More

by eric.p.bartle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 10, 2022

They are courteous friendly, easy to talk to. Appointment was easy to schedule they kept me updated on my vehicle More

by Charmain west
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 10, 2022

I went in for a NYS inspection. Didn’t know they are free when you purchase from them. But was super satisfied with everything. Thank you More

by XOBMYLOVEOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 10, 2022

Tom made my car repair as easy as possible. He contacted me right away when my car arrived by tow at the dealership and kept me updated throughout the process. He was straightforward and pleasa More

by julialaurenescobar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! It's a pleasure to know Tom could assist you and provide you with such great service. We look forward to working with you again in the future!

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