DCH Wappingers Falls Toyota - Service Center

After waiting 1 hr for a tire rotation they came out to tell me I needed new tires and can’t rotate. If I would have known ,I would have gotten new tires but was told it would be another 1.5 hours wait. tell me I needed new tires and can’t rotate. If I would have known ,I would have gotten new tires but was told it would be another 1.5 hours wait. More

Excellent service every time,always helpful and informative from sales to service that's a big plus for us..[my family owns 9 toyotas different models] informative from sales to service that's a big plus for us..[my family owns 9 toyotas different models] More

Clean, professional satisfaction is guaranteed, highly recommended definitely will be going back for future service recommended definitely will be going back for future service More

Excellent service experience. My 7:30 am appointment started on time, all work was explained in detail and lasted only the 45 minutes I was told it would take to accomplish. I was My 7:30 am appointment started on time, all work was explained in detail and lasted only the 45 minutes I was told it would take to accomplish. I was very happy with this interaction. We’ll done DCH! More

I always have my Toyota serviced here. The service team is very professional and Tom, my service advisor, will always go the extra mile to make sure I'm taken care of. The service team is very professional and Tom, my service advisor, will always go the extra mile to make sure I'm taken care of. More

Professional and clean and timely. People were very nice and I wax out in about an hour. People were very nice and I wax out in about an hour. More

I had another great experience at DCH! They quickly ordered parts and fixed my van in a very timely manner. All staff was great! An easy drop off and pick up too! They quickly ordered parts and fixed my van in a very timely manner. All staff was great! An easy drop off and pick up too! More

DCH Wappingers Falls Toyota March 05, 2022 R. Graham First let me say, I've been a Toyota customer for more than 30 years and bought multiple vehicles from Prestige Toyota in Kingston NY. Afte Graham First let me say, I've been a Toyota customer for more than 30 years and bought multiple vehicles from Prestige Toyota in Kingston NY. After Prestige Toyota in Kingston NY, which is only 15 minutes from my home, damaged my 2018 Tacoma and tried to cover it up. They fought against paying for the repair, not to mention no one other than the service manager who caused the problem reached out to me. So, I tried DCH Wappingers Falls Toyota, they are an hour drive for me, so quality counted. I can't be more satisfied with the service I received at DCH. Everyone was pleasant and took the time to explain everything and find out my concerns. I not only recommend DCH Wappingers Falls Toyota but scheduled a follow up appointment with them. Remember they are an hour drive, and I'm using them again, that should say it all. Great job DCH, Prestige Toyota could learn about customer service, satisfaction, and how to treat loyal customers from you. After I spent more than $200,000.00 myself at Prestige over the last 20 years, not to mention friends and family, they lost my business. DCH was such a GREAT experience, I will use them, recommend them, and send everyone I know to DCH. than 30 years and bought multiple vehicles from Prestige Toyota in Kingston NY. After Prestige Toyota in Kingston NY, which is only 15 minutes from my home, damaged my 2018 Tacoma and tried to cover it up. They fought against paying for the repair, not to mention no one other than the service manager who caused the problem reached out to me. So, I tried DCH Wappingers Falls Toyota, they are an hour drive for me, so quality counted. I can't be more satisfied with the service I received at DCH. Everyone was pleasant and took the time to explain everything and find out my concerns. I not only recommend DCH Wappingers Falls Toyota but scheduled a follow up appointment with them. Remember they are an hour drive, and I'm using them again, that should say it all. Great job DCH, Prestige Toyota could learn about customer service, satisfaction, and how to treat loyal customers from you. After I spent more than $200,000.00 myself at Prestige over the last 20 years, not to mention friends and family, they lost my business. DCH was such a GREAT experience, I will use them, recommend them, and send everyone I know to DCH. March 09, 2022, update Not only did I recommend DCH Wappingers Falls Toyota in my last review, but I also used them again on March 10th, as I stated I was going to. Not only was the service fantastic the second time, but I was also charged 20% less than originally quoted. No-one is perfect, but it's how you treat people that counts. So far DCH has gone above and beyond my expectations. If I'm willing to drive an hour for service and repairs, that company better be above what I expect, and DCH has surpassed all my expectations. Great people, great service, and great prices. Thanks again DCH, for renewing my confidence in a Toyota dealership. I can only comment on my experience and let me say after reading some of the poor reviews for DCH, and then how I was treated, I can't understand the POOR reviews. I will say again based on how I was treated and how my vehicle was treated, I can't say anything negative about DCH. More

DCH has excellent customer service. I would highly recommend them. The service staff is exceptional. I would highly recommend them. The service staff is exceptional. More

Went in for a simple 5000 mile new vehicle service. Service writer was courteous and work was done in a timely fashiom Service writer was courteous and work was done in a timely fashiom More