DCH Wappingers Falls Toyota - Service Center

Top notch service...the.personnel is friendly and always obliging to accommodate with my needs. obliging to accommodate with my needs. More

EDIT: Two weeks later and no response from the dealer after the initial email to set up a time. Extremely disappointed in how this has been handled. Would never deal with this dealer again. One of th after the initial email to set up a time. Extremely disappointed in how this has been handled. Would never deal with this dealer again. One of the worst experiences I’ve had at a dealer. I bought my car from a different dealer and this was my first time dealing with DCH Toyota, as my car had a recall. It took several days and over a dozen calls to even get through to the service department. The staff at check in was unfriendly and it took several minutes to receive any help checking in my car. The rep didn’t seem like he was interested in being at work at all, was brisk and despite not being told to pull my car into the bay, seemed annoyed that I hadn’t. My car needed parts they didn’t have so I left it overnight and upon returning to pick it up the next day, was met with the same unfriendly staff who checked me out as quickly as possibly, told me my car was out front and rushed me off. When I left the building, I noticed my key felt off and when I hit my key fob to find my car, the whole key fell apart in my hand. Though a rep attempted to help me find it, the battery pack and chip needed to drive and most of the keys were gone. They took no responsibility for returning my key being broken, and only told me they could get a shuttle home and a new one back in order to retrieve my spare, which thankfully I had. My car hadn’t even been pulled around and I had to walk through ice and snow to reach it when a family member brought me my spare. Now I’m stuck having to replace a $200 key fob on my own. I would never return to this dealer and I would advice anyone I know not to use them as well. Completely unprofessional. More

Excellent customer service. The dealership fixed.a small hole in my tire with no charge. hole in my tire with no charge. More

I was very happy with the service. They determine the problem and was able to fix it. problem and was able to fix it. More

Service was prompt and efficient but very costlyAlso, I Service was prompt and efficient but very costly Also, I was very dissatisfied with the fact that they emptied my trunk space and did not replace thi Service was prompt and efficient but very costly Also, I was very dissatisfied with the fact that they emptied my trunk space and did not replace things but rather tossed things in the back seat and trunk space leaving me with a mess to clean up More

Came in for recall to 2020 Highlander low fuel light being inaccurate per dealer rep. There was no issue with the light coming on late prior to the service, but once they did the recall service update, being inaccurate per dealer rep. There was no issue with the light coming on late prior to the service, but once they did the recall service update, now we have 15 miles to empty when the light comes on. Was at least 50 miles prior. So they broke something that was working with an update. More

After dropping a vehicle off for service, received a quick response explaining all required work with pricing before authorization to complete. Quick turn-around and exceptional customer service. quick response explaining all required work with pricing before authorization to complete. Quick turn-around and exceptional customer service. More

Excellent Customer Service!!! Kudos to the Entire DCH Family especially the Mechanics &Technicians for always doing a Superior job. Family especially the Mechanics &Technicians for always doing a Superior job. More

I was pleased with the way I was listened to and how all my questions were answered my questions were answered More

Did a good job and got me out of there in an hour. Thank you you More