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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,376 Reviews

4,376 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 29, 2021

Did a good job and got me out of there in an hour. Thank you More

by Frankandpegl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cimorelli
Dec 30, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

December 27, 2021

We were visiting from out of town and we hit something as we were driving on the highway. Another tire place said we needed a new rim but they didn’t sell them. After calling several places with no luck, the More

by Hilary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

DCH Wappingers Falls Toyota responded

Hilary, thank you for the excellent five-star review! It sounds like our team went above and beyond to assist you. At our dealership, customer satisfaction is always our top priority and we're happy to have met that mark. We look forward to working with you again in the future!

December 24, 2021

Excellent service as always. They installed runners on the Highlander so I could get in easier. More

by ssalamone3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Dec 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review!

December 23, 2021

You parked my car on the mud and you left the paper and plastic in the car. More

by bud.savold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evin Calderon
Dec 28, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 22, 2021

Service adviser and general staff were great. Wait time was minimal. I highly recommend this dealership! More

by CHRISTOPHERIKONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review!

December 21, 2021

My experience with DCH Wappingers Falls Toyota Service Department was stellar from start to finish. When I left a message to schedule a service call, not only did the Service Dept call back promptly, but More

by kgage72
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon
Dec 22, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We're so happy you had such a pleasant experience with our service department and we look forward to working with you again in the future!

December 21, 2021

Great Coustomer service service service service service service service service service service service service service More

by gplaffiep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review!

December 17, 2021

My rep Jason new why I was there and what product we had agreed upon. Set my wait expectations and explained all when done. More

by Carmenjcarrozza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Jason!

December 16, 2021

my comments: too expensive and very long wait (over 90 my comments: too expensive and very long wait (over 90 mins) for a oil change and tire rotation. $100 for oil change and filter(ouch). I can not r More

by andyrybak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexis Dominick
Dec 20, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 13, 2021

The customer service at this dealership is impeccable. I will never take my vehicle anywhere else. The prompt service, constantly updating the customer on what’s going on. Easy to contact. You can’t go wron More

by MIKE.VANHOUTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Alicia Verven, Alexis Dominick
Dec 14, 2021 -

DCH Wappingers Falls Toyota responded

Mike, thank you for taking the time to provide such great feedback! It's a pleasure to know our team could assist you and provide you with outstanding service.

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