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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,383 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,383 Reviews of DCH Wappingers Falls Toyota - Service Center
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September 20, 2021
The team at DCH professionally maintains my vehicle quickly and efficiently each time I bring it in. quickly and efficiently each time I bring it in. More
by Duane W
Verified Customer
September 17, 2021
Oil change was $25 more than at independent garage. Otherwise wise everything else was fine. Otherwise wise everything else was fine. More
by s.santer
Employees Worked With
September 16, 2021
This was my first time at DCH Wappingers Falls Toyota service. I am very satisfied. Mike Giordano took great care of me. I will be back and I will recommend DCH Wappingers Falls Toyota to my friends and service. I am very satisfied. Mike Giordano took great care of me. I will be back and I will recommend DCH Wappingers Falls Toyota to my friends and family. More
by Bill
Employees Worked With
Mike Giordano
September 14, 2021
Extremely disappointed with a current service department issue that was taken up with Ben Carlson the Manager. In short my young, inexperienced son is being taken advantage of and was told that his leased v issue that was taken up with Ben Carlson the Manager. In short my young, inexperienced son is being taken advantage of and was told that his leased vehicle with ONLY 23K miles on it needed 4 new tires. When my son received the call while busy at work from Evin Calderon in the service department about tires being worn down to the wear bars (once again after only 23K) my son thought he was obligated to put new tires on and consented. Again on a vehicle that he will be turning back in in a matter of months. My son is into his lease by 2 years and 3 months of a 3 year lease and well below the allotted mileage, and since we all know Toyota will incentify a new lease program in the coming months (typically 6 months prior) my son was looking to turn in the vehicle in about 3 months and re-lease. Instead he was taken advantage of by paying for new tires (how convenient for DCH Toyota to receive the car back shortly with brand new tires). The car is still currently sitting a DCH Toyota with 0 miles on the new tires and DCH is not offering anything to my son to make this unscrupulous sales job any better for a possible return customer. BTW myself and 3 family members bought vehicles from DCH in the last 3 years but based on how this is handled that will be reconsidered If Ben Carlson and DCH step up and do the right thing I will post again and let all know how they handled it. Stay tuned... More
by tclavinsr
