DCH Wappingers Falls Toyota - Service Center

Nothing but the best service. My service guy was Evan and mechanic was Matt and both professionals and made life easy. They were very helpful throughout and made sure to get me back on the road as fast as t mechanic was Matt and both professionals and made life easy. They were very helpful throughout and made sure to get me back on the road as fast as they could. More

81 minutes for an oil change and tire rotation is ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half More

I have been a long time toyota customer and have had a good experience in the past. This past year the service has changed. I will only make my appointments online now due to rude service when I call. good experience in the past. This past year the service has changed. I will only make my appointments online now due to rude service when I call. On this visit I felt like the person was annoyed and abrupt with me. I purchased my care a year ago and was supposed to receive a free oil change and tire rotation. I had to fight for the free oil change and was told I would have to pay for the tire rotation because I can't get both free services at the same time. I guess this was in the small print somewhere but this was not told to me in advance. More

I've been a customer of this dealership for 12 years and they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in f they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in for routine service --oil change, tire rotation and tune up. Picked it up at 5:30 and as we drove away the check engine and stability control lights came on. Immediately came back to dealership, but only sales was still there and we got a "we are not authorized to make decisions for service". They found (?) a service tech who scanned the computer and said no issues. Reset the lights. As we drove away the same warning lights came on! Drove home and said we would del with it tomorrow. Called the next day and was told to bring it in. When we got there the service rep said it could take 1.5 hr or more because "You did not have an appointment". I didn't know I needed an appointment to fix a problem you created! However, within a half hr he did come back and said it was a hose not connected that caused the issue. No explanation of how a hose caused a vehicle stability fault. But, in fairness, the car has been running for 4 days without any further incidents. So, while this ordeal was frustrating, in the end the car is running well. The asst. sales manager who helped us in the 1st evening gets a 5 star rating, the service rep gets 1 star for his attitude toward a customer. More

Prompt courteous service. Good instructions beforehand to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time More

The service was completed as described to me and as needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car. needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car. More

Evin is the best and always so helpful when I bring my car in for service! And the whole service center staff always takes such good care of my car when I bring it in. Many thanks to you all for taking su car in for service! And the whole service center staff always takes such good care of my car when I bring it in. Many thanks to you all for taking such good care of me and my family!! More

I brought my vehicle in for a routine oil change. The technician accidentally did not screw the oil cap on after changing the oil. The result, Oil spilled on most of the engine which caused my engine to technician accidentally did not screw the oil cap on after changing the oil. The result, Oil spilled on most of the engine which caused my engine to smoke. Fortunately the smoke was intense enough for me to realize their was something seriously wrong. I pulled my car over and opened the hood and found the top oil cap missing, the service technician placed the cap at the front of the car but never returned it before closing the hood. I had to bring my vehicle back to top of the missing oil and have the engine cleaned. I brought the matter to the service manager (Ben Carlson?) Ben was very understanding and professional. The matter was taken care of and I was promised a letter documenting this matter should something happen to the engine due to this mishap. In the end I was pleased with how promptly the service manager addressed the problem. I also understand the employee performing the job is very reliable and mistakes can happen even with the best of employees. His mistake is forgiven. Their is one matter I was not pleased with when visiting the dealership that day. Before arriving for my service appointment I was called by one of the DCH sales employees in connection with my 2019 Toyota Rav. A few months back I entertained the idea of selling my car back to your dealership and possibly entering into a new lease for a 2021 Toyota Rav 4. During this dealership visit I was only offered enough to pay of what I owed on the lease, which was $25,723. Ironically two other dealerships offered $26,523 (Healey Hyundai) and $27,253 (Prestige Toyota) dealership. I decided to wait on making a decision. On 6/7/2021 before I arrived for my 10:15am service appointment I received a call from one of your sales associates wondering if I was still interested in selling my car. I explained the offer I was given previously was an insult and much too low and far less than neighboring dealers. The sales rep said prices on used vehicles had increased significantly and she was sure they could do much better. So I was told that after my service appt. the sales manager would appraise the vehicle and provide a good offer. What irritated me the most was the time it took for the sales manager to appraise the vehicle. Pictures were taken of the car etc. Upon waiting for the appraisal the sales manager (David Kolozy?) asked me "what did I want for the car". No formal offer was provided in writing. Your company reached out to me saying they were interested in the car I did not reach out to you. To then ask me "What do I want for the car" is disappointing and dis ingenuine. I feel your sales manager was hoping I would throw out a low figure in hopes of "low Balling" me for a vehicle that is certainly clearly worth between $29,500 to $31,000 trade in, not retail, with only 19,200 miles. XLE premium. In my survey I would have provided 4 or maybe even 5 stars for the days experience even though it did not start well, but ask to appraise my car and then insult me and offer a verbal $26,000 barely $250 more and almost $1,500 less than other dealers was a clear waste of my time. Your dealership can easily sell my vehicle certified for $31,000 to $32,500 in a heart beat. What your company should have taken into consideration... I was already an existing customer and to try to low ball me for my 2019 Rav 4 Premium XLE and then want me to consider leasing another vehicle was insulting. The unfortunate outcome is the customer you turned away works for a large local company in the area and works in customer service and was likely to make many referrals and speak highly about my experience. Instead I feel like your staff was hoping to take advantage of me. I surely hope my next visit to your dealership has a better conclusion. More

The past two years I dropped a few grand on repairs (viscous coupler, now AC compressor). Its frustrating. These are items that should not be breaking. Ive never had this happen in the past and I te (viscous coupler, now AC compressor). Its frustrating. These are items that should not be breaking. Ive never had this happen in the past and I tend to keep my cars a long time. Breaks, regular maintenance I get but ac compressors and viscous couplers??? Thomas was excellent, though. My frustration is not with him or the service he performed. He was a delight to work with. More

Hate appointment for a recall and Saturday it was done in two hours and I was on my way no problems great service great job guys thank you two hours and I was on my way no problems great service great job guys thank you More