DCH Wappingers Falls Toyota - Service Center

Evin is terrific in Service. Work always done well! He is always very accommodating to my schedule and explains the work that’s needed to be done . always very accommodating to my schedule and explains the work that’s needed to be done . More

We brought the car in for regular maintenance, but other issues were found. The team (Michael) worked with us to explain what needed to be done and the options we had. We had to leave the car overnight, but issues were found. The team (Michael) worked with us to explain what needed to be done and the options we had. We had to leave the car overnight, but the service team paid to have my wife driven home and taken back to retrieve the car when it was finished. We had to spend much more than expected, but at least I understand why. More

Everything was fine-- I just wish service included a complementary rapid charge. Oh-- and having the TV on nonstop (and loud) in the waiting area was really annoying. Nobody was actually watching it! complementary rapid charge. Oh-- and having the TV on nonstop (and loud) in the waiting area was really annoying. Nobody was actually watching it! More

Helped me get through service fast to meet an appt. Much appreciated. Very surprised that tires needed to be replaced as I have only driven 10,000 miles. Something wrong there, but I didn't argue. Car nee appreciated. Very surprised that tires needed to be replaced as I have only driven 10,000 miles. Something wrong there, but I didn't argue. Car needed inspection and I was in big hurry. More

Sales rep Jason was on point and kept his word. Had an issue with the finance side, paperwork was delayed to bank causing all sorts of a mess. issue with the finance side, paperwork was delayed to bank causing all sorts of a mess. More

A $217 labor charge to change a battery in under 30 minutes is a total rip-off, not to mention that the Toyota only 12 volt battery for my Prius is half the size of the one in my other daily driver and minutes is a total rip-off, not to mention that the Toyota only 12 volt battery for my Prius is half the size of the one in my other daily driver and costs 3 times as much. More

very friendly service and was able to answer all my questions and was able to get my car in the same day as I walked in questions and was able to get my car in the same day as I walked in More

Something wrong with service department. They will pull out cabin air filter and say needs replacement (90% will show that) and will add the labor charge to put the new one in but if you refuse, they will out cabin air filter and say needs replacement (90% will show that) and will add the labor charge to put the new one in but if you refuse, they will just put the old filter back (same labor but no charge). It does not make sense to charge for labor if there is no ADDITIONAL labor involved. Friendly and helpful staff is the basis of better business. More

I was there yesterday and had my oil changed the lady trained a newbie from the service dept was rude and terrible public relation sucks and not helpful she's not there for her customers she doesn’t eve trained a newbie from the service dept was rude and terrible public relation sucks and not helpful she's not there for her customers she doesn’t even know what she’s doing . I’m surprised you had her trained someone 🤦‍♂️ I just don’t know her name . More

When I visit the dealership, the staff is friendly and the dealership is clean. The service department advisor is usually knowledgeable about my problem or service visit. the dealership is clean. The service department advisor is usually knowledgeable about my problem or service visit. More