DCH Wappingers Falls Toyota - Service Center

Service was fast thorough and made me very happy. The waiting area was clean and spaced out to make everyone feel comfortable and safe. Thank you waiting area was clean and spaced out to make everyone feel comfortable and safe. Thank you More

Very helpful and finished my car very quickly. Answered all my questions. Spent the time with me to set my car display the way I wanted. Very pleasant. all my questions. Spent the time with me to set my car display the way I wanted. Very pleasant. More

When I scheduled my service appointment I asked how long I would be there. I was told 2 to 2 1/2. Four hrs later I had to pursue the service tech to find out why the delay. They were extremely busy I w I would be there. I was told 2 to 2 1/2. Four hrs later I had to pursue the service tech to find out why the delay. They were extremely busy I was told. After a little over 4 hrs, I drove my car home. I experienced a “metallic noise coming from the rear tire. The car was in for rear brake pads. I immediately called and now have to bring the car back to service, More

Work was done correctly, minimal waiting time and service representative was very helpful. Went to breakfast on DCH ‘s dime (Uber/Lift), only was it could have been better is DCH paid for that also. Lol representative was very helpful. Went to breakfast on DCH ‘s dime (Uber/Lift), only was it could have been better is DCH paid for that also. Lol More

Continue to be disappointed in the time it takes for an oil change. Took nearly an hour and a half past my appointment time before I drove out after the oil change. I will no longer allow tire rotation oil change. Took nearly an hour and a half past my appointment time before I drove out after the oil change. I will no longer allow tire rotation at the dealership because each time I end up with loose/lost lug nuts after a day or two. To date no one has been able to explain why this occurs but I've never experienced this with any other vendor that has removed/installed wheels on this truck nor have I if I did the work. I've asked Ben to provide me with some new lug nuts for the ones I've lost but have yet to get a response to my request. More

Your staff is great. But please stop with the up-sell. My aunt is 89 years old . The car is six years old an has 25000 miles on it . She does not need her cabin filter changed, or a couple of other incidenta aunt is 89 years old . The car is six years old an has 25000 miles on it . She does not need her cabin filter changed, or a couple of other incidentals. This is why I bring her car everywhere to get inspected and for a recall . So stop an just do what is asked . If you see a major safety issue then of coarse tell the customer. Please stop with cabin filter, it’s the new ( you need new wipers ) for the past seven years . Again your staff was great and very happy with the service.. More

Salesman and finance manager worked quickly, diligently and hassle-free. Newburgh Toyota wanted $250 deposit and seemed more interested in farming out financing than selling a car. and hassle-free. Newburgh Toyota wanted $250 deposit and seemed more interested in farming out financing than selling a car. More

My buying experience here was great, but my experience with the service department has been lacking. Communication seems to be an issue and definitely something that needs to be worked on. Although I'm with the service department has been lacking. Communication seems to be an issue and definitely something that needs to be worked on. Although I'm grateful that my issue was resolved, I regret that I had to keep explaining the issue and how many people I had to speak to in order to get it resolved. I almost gave up and would hesitate to come back for service in the future. I also would suggest that when people come in for service there be a person they could talk to as it seems that the customer is left to try and figure out where to go and some service people get tied up on the phone and ignore the customer. I do appreciate the other service people who stepped in and tried to help though. More

Ben and Evin were extremely helpful and professional...they are committed to resolving my vehicle issue. They have opened a file with Toyota and will be working to finding the answer. professional...they are committed to resolving my vehicle issue. They have opened a file with Toyota and will be working to finding the answer. More

Service dept was good no complaints there just not happy with the purchase of the truck. Truck was 1 year old but the tires and brakes could have been changed. For $37,000 figured I would get new brakes an with the purchase of the truck. Truck was 1 year old but the tires and brakes could have been changed. For $37,000 figured I would get new brakes and tires More