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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,343 Reviews

4,343 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 13, 2020

No stress Making a appointment was easy dropping off for service was easy advisor explains what was required on service my truck was serviced quickly and effici More

by MikeV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Mahavik
Aug 14, 2020 -

DCH Wappingers Falls Toyota responded

Mike, thank you for the five-star review! We're happy to hear you had a stress-free experience at our dealership!

August 12, 2020

Courteous And Quick Turnaround Time Helpful, courteous staff. Reasonable turnaround time for recall remediation. xxx sxx xxx xx xx xx xx xx xx xx xx xx xx xx xx xx xx More

by riversm45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Aug 12, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your visit!

August 12, 2020

Everyone was bery helpful. They helped get my 2014 back on the road and advocated for me with the Extended Warranty coverage of my engine oil leak. More

by PRIUSLOVER
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your experience with us!

August 12, 2020

Juan padilaa made the experience enjoyable thank you The fiance persons broke it down in simple terms and the staff was great made the experience enjoyable that why iam a returning customjer they just do More

by larryloca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Padilla
Aug 14, 2020 -

DCH Wappingers Falls Toyota responded

We appreciate you taking the time to provide your feedback! We're happy to hear you had a good experience working with our team!

August 11, 2020

Stellar service ! Always top notch results whenever I bring my vehicles here for service . Thanks again to Evin and the crew for a hassle free experience and keeping us More

by JOEY D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon
Aug 11, 2020 -

DCH Wappingers Falls Toyota responded

Joey, thank you for the excellent five-star review, Joey! We truly appreciate your kind words and we look forward to seeing you again in the future!

August 11, 2020

I would recommend, but service needs to improve. I found out on my own that there was finally a fix for the fuel pump recall on my 2019 Avalon. I had to call the dealership to have it fixed. When I called More

by patslats
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall, Ernest Forcello, Evin Calderon, Allison Croshier, Michael Cimorelli
Aug 12, 2020 -

DCH Wappingers Falls Toyota responded

Good Morning, Thank you for taking the time to leave your feedback. I understand your concerns with the recall, and I know it can be frustrating. Toyota doesn't let us stock the recall parts, they are on a manual release which means we need to order by each vin number. Covid has really effected our business. Everything is take us longer, from parts deliveries, to us service write ups at the counter. I am very sorry to hear your experience was not a good one. Please call me if you'd like to discuses further. Thank you, Ben Carlson Fixed Operations Manager 845-296-4261

August 10, 2020

weather stripping and headliner clips installed I purchased my vehicle here and they have been very helpful with the different things that needed attention. Thankyou to Kurt Kuehsel in sales and Ja More

by camden75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Kuehsel and Jayme Irkliewskij
Aug 11, 2020 -

DCH Wappingers Falls Toyota responded

We appreciate you taking the time to leave such great feedback! It's a pleasure to know our team provided you with such great service!

August 08, 2020

The service provided was excellant and quick .i would recommend this dealership. They are reliable and provide great customer service. The prices are very fair. More

by A_SERS_2000
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Lindsay Mahavik, Mike Giordano, Alicia Verven, Michael Cimorelli, Donna Nuesslein
Aug 10, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your most recent visit! We look forward to working with you again in the future!

August 07, 2020

bad situation made better I received my new car on 71/20. On 8/5/20 it wouldn't start. My salesperson came to my house and jumped it and it was subsequently determined that More

by greeneydscot
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! We're so happy to hear that one of our team members went above and beyond to help you with your vehicle.

August 05, 2020

Outstanding Service It was outstanding from drop off to pickup. It went lick clockwork. I wish all dealerships worked like this. Great people and great service. I can't s More

by debwa130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cimorelli
Aug 05, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so happy you had a pleasant experience working with our staff!

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