DCH Wappingers Falls Toyota - Service Center

Excellent customer service as always. Evin is an outstanding asset to DCH he always goes the extra mile for the customer with his knowledge and honesty. outstanding asset to DCH he always goes the extra mile for the customer with his knowledge and honesty. More

The wait was very long for the work that was done. I was never updated by service about how everything was going and that was for two hours. never updated by service about how everything was going and that was for two hours. More

Kathleen Crosbie, I cannot thank enough for going the extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each tim extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each time, I was told it need to be lubricated and it was, the next service visit was a spring that needed adjustment and it was adjusted, etc. It still did not solve the problem and It was so inconvenient for me since I needed two people to help put fuel in my car. Finally, this last service visit, I found a representative who went the extra mile and made sure this issue was solved. She called the parts department and had a new spring assembly installed. She walked me out to my car when finished and made sure that it worked properly with me before I left the dealership. She also made sure I understood the details of my next service visit for my vehicle. Kathleen is personable, helpful and takes her job seriously. This is the first time I have met her. I will definitely ask for her again when calling. I was beginning to get discouraged about the service center at DCH Toyota. More

I have been customer of DCH Wappingers for more than 15 years. The reason I keep going back (purchase of vehicles(8) and service of those vehicles) is the leadership of the dealership. Starting from the to years. The reason I keep going back (purchase of vehicles(8) and service of those vehicles) is the leadership of the dealership. Starting from the top with the GM Lee Burns and going down the line from Sales Manager Daryl Callahan to the service Manager Ben Carlson...they all care about the customer. The customer comes first and I so very much appreciate their efforts to ensure I am satisfied. Keep up the outstanding work. More

I am in year two of a three year lease. No issues with the car, service or dealership what so ever. I will lease again from this location. the car, service or dealership what so ever. I will lease again from this location. More

I had some not so routine service on a vehicle I purchased from them. The service person was very helpful and the work performed was spot on. Excellent service. purchased from them. The service person was very helpful and the work performed was spot on. Excellent service. More

Excellent service every time I bring my car in. Everything I asked for was taken care of in a timeline manner. Thank you for your good service. Everything I asked for was taken care of in a timeline manner. Thank you for your good service. More

Evin Calderon has been very helpful and is experienced. I had an unpleasant experience with Pinkel Patel - he seemed very inflexible, and unwilling to negotiate for a "Win Win" solution. experienced. I had an unpleasant experience with Pinkel Patel - he seemed very inflexible, and unwilling to negotiate for a "Win Win" solution. More

I have not had routine maintenance work at the dealership in a while but I left confident it was done right. My old car feels like a new one. in a while but I left confident it was done right. My old car feels like a new one. More

I like Toyota Wappingers. My wait time was less than I thought. I asked about an additional item and it was easily checked, not forgotten. thought. I asked about an additional item and it was easily checked, not forgotten. More