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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,344 Reviews

4,344 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 25, 2020

5 sgar on brake.and inspection. But I don't understand how uoi you gave a green check to cabin air filter. I opened it--- dirty and covered with leaves! More

by GSPROKOP
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback! We're happy to hear that you had a good experience working with our team but we're sorry to hear about the cabin air filter. If we can assist you further please do not hesitate to contact us at (845) 288-0892.

July 24, 2020

DCH Toyota Wappingers has an Excellent Service Department & Staff. Michael & Ben, Thank you for your commitment to excellence. I am very satisfied as a customer. More

by dalefenimore
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Jul 27, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great review regarding your recent visit! We're happy to hear our service team went above and beyond to provide you with exceptional service.

July 23, 2020

Vehicle inspections During the month of June two of my vehicles were due for inspection at different dates .. I called my neighborhood Toyota Dealer for an appointment bu More

by RONALD.LBLOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Ronald, we appreciate the positive feedback! We're happy to hear our team provided you with such exceptional service. We hope to see you again in the future!

July 23, 2020

Not satisfied. There is no reason for an oil change to take 1 and a half hours. Don’t know whether I will be back More

by JACKW211
Recommend Dealer
No
Employees Worked With
Did not get name
Sep 02, 2020 -

DCH Wappingers Falls Toyota responded

Hello, You are 100% correct, this should not have happened. I am very sorry. This is not the service you should expect from our dealership. Since covid it took us some time to get our staffing levels back up. I can assure you that this will not happen again. Please contact me directly @ 845-296-4261 or bcarlson@dchusa.com with any other questions or concerns. Thank you, Ben Carlson Fixed Operations Manager

July 22, 2020

Car would not start. Jumoed car & drove it to Toyota Evin said to drive it straight to Toyota & he would take care of it. I did not have an actual appointment, but Evin accommodated me. Found out a "cell More

by mostrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! We're so happy Evin went above and beyond to assist you and make your experience a great one. We hope your Camry is running smoothly!

July 22, 2020

Recall on low pressure fuel pump. Car smelled strongly of gas after. Called and asked if normal. Couldn't tell me. Brought back. Said was normal. Wasted trip. More

by GAVSMOM1104
Recommend Dealer
No
Employees Worked With
Evin Calderon, Mike Giordano
Jul 22, 2020 -

DCH Wappingers Falls Toyota responded

Mrs, Landry I'm very sorry to hear of your experience, this is not what you should expect from our service department. I left you a detailed message this morning. I wish we were able to connect before you came back in. I would like to discuses this further. I'm sorry we waisted your time. Please call me at your earliest convenience. Ben Carlson Fixed Operation Manager 845-27-96-4261

July 22, 2020

good service I had a good experience during my last visit. The service department was friendly, recommended necessary repairs and was respectful of my time and cle More

by rs35125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback! It's a pleasure to know our service department provided you with amazing service. We hope you will think of us again in the future!

July 21, 2020

Great first service Took my car in to Toyota for the first time. Great service, fast service, All went very quickly and very smoothly. Love my Toyota! Can't wait to come More

by jimp6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Lindsay Mahavik, Mike Giordano, Alicia Verven, Michael Cimorelli, Donna Nuesslein
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review, Jim! We love to hear about our customers and the great experience they had!

July 21, 2020

Great work. Highly recommend this location for factory service. Also please give more explanation about what customer has to do after service like check tire pressure frequently, check windshield water et More

by puravpate
Recommend Dealer
Yes
Employees Worked With
Pinkal Patel, Evin Calderon, Mike Giordano
Jul 23, 2020 -

DCH Wappingers Falls Toyota responded

We appreciate you taking the time to provide your feedback! It's a pleasure to know you had a good experience at our dealership working with our team.

July 20, 2020

Just what I want I drive up the door opens I drive in. Talk to the service agent. They take my car away and service it. I go into the waiting room and wait. They c More

by brucejames2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Raymond
Jul 20, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review, Bruce! It's a pleasure to know our team provided you with excellent service and got you out in a timely manner.

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