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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
3,813 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,813 Reviews of DCH Wappingers Falls Toyota - Service Center
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November 19, 2018
Hit or miss. Sometimes things go smoothly, and other times you go in for an inspection that takes ~2.5 hours when nothing is wrong and two people whose inspection Sometimes things go smoothly, and other times you go in for an inspection that takes ~2.5 hours when nothing is wrong and two people whose inspection appointments came after yours, (one with a recall repair) are finished before you for reasons unknown. I'd say you have an 80% chance of having a great time but something along these lines have happened to me more than once and I don't like to leave bad reviews, but I had a real bad time. The woman I started my appt with was very polite but I guess her shift ended and after that, everything was just disappointing. More
by Notfeelingsogreataboutit
Verified CustomerEmployees Worked With
Kathleen Crosbie
Helpful November 19, 2018
Great service!! I’ve purchased 3 previously owned vehicles at DCH and recommended my friends use them as well! 2 of my friends have bought vehicles! Everyone is great I’ve purchased 3 previously owned vehicles at DCH and recommended my friends use them as well! 2 of my friends have bought vehicles! Everyone is great and the service people are wonderful!!! More
by julescz
Employees Worked With
I don’t remember his name!
November 19, 2018
Very good service Very good service.Polite people who seem knowledgeable.Comfortable waiting area.I went in for an oil change but it wasn't due yet.They let me know ins Very good service.Polite people who seem knowledgeable.Comfortable waiting area.I went in for an oil change but it wasn't due yet.They let me know instead of doing an unnecessary oil change. More
by fiyre19
Employees Worked With
There was also a female service rep who was good but I didn't catch her name , Michael Cimorelli
November 19, 2018
Excellent Service Advisor Mike Giordano is an excellent service advisor, very professional and efficient. King of multi-tasking! Also very courteous and knowledgeable about h Mike Giordano is an excellent service advisor, very professional and efficient. King of multi-tasking! Also very courteous and knowledgeable about his position. He made the work done on my car easy for me. More
by lagerfeld62
Employees Worked With
Mike Giordano
November 19, 2018
Delivery of what I was promised DCH took my car in, did what I brought my car in to service, and they had me out in a timely manner. Everyone was friendly and professional, and the c DCH took my car in, did what I brought my car in to service, and they had me out in a timely manner. Everyone was friendly and professional, and the cost was less that what I expected. This is an excellent dealership. More
by dacman121
Employees Worked With
November 19, 2018
Excellent the people are all kind and professional, the service Fast and great, love the bagels, coffee and area to relax while waiting for vehicle, then they e the people are all kind and professional, the service Fast and great, love the bagels, coffee and area to relax while waiting for vehicle, then they explain all that was done More
by DUCI1957TOMMY
Employees Worked With
Other Employees :
Michael Steinke, Kathleen Crosbie
November 18, 2018
Effective Service Department Tom Hackett was efficient and helpful as I decided what service I needed. In addition, he & crew figured out what the scraping/squeaking noise was co Tom Hackett was efficient and helpful as I decided what service I needed. In addition, he & crew figured out what the scraping/squeaking noise was coming from my wheels. Thank you Toyota Service Team! More
by PMARSH0
Employees Worked With
November 18, 2018
Honest service Excellent fast honest service with many amenities while waiting for my truck to be repaired. Service managers kept me informed at all times with the r Excellent fast honest service with many amenities while waiting for my truck to be repaired. Service managers kept me informed at all times with the repairs being done More
by DREWMURDOCK82
Employees Worked With
Other Employees :
Naeem Randall, Evin Calderon, Allison Croshier
November 17, 2018
Great service Nice waiting room clean great incentives for shopping for accessories for your new car friendly caring representatives questions given on services abo Nice waiting room clean great incentives for shopping for accessories for your new car friendly caring representatives questions given on services about your service little too long wait time for standard service tire rotation and oil change should take just a hour More
by pbiedinger55
Employees Worked With
Naeem Randall, Amanda Scrivani, Tiffany Moreno
November 17, 2018
Headlight replacement The wait was a little long yet the service center had accommodated me by getting me quickly and replaced the headlight without any issues. Very polite The wait was a little long yet the service center had accommodated me by getting me quickly and replaced the headlight without any issues. Very polite and caring. Would highly recommend to friends. Dena was wonderful - explained everything to me taking the time to make me feel at ease. More
by lilith2017
Employees Worked With
Dena Ramondo
