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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,401 Reviews

4,401 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 15, 2018

NOT HAPPY POOR WORK MY TRANY IS NOW LEAKING ALL OVER BECAUSE OF THE WORK YOU DID WHY IT WAS ALSO MY 2X THERE WAITED 3HRS 2WEEKS TO FIX MICHINE More

by ajcf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DONT KNOW NAMES I HAD TO FIND OUT WHAT WAS UP
December 15, 2018

The best customer service Highlight recommend to my friends and family this dealer .. I been 10 years but car and service my car in this Toyota dealer really happy More

by oanhnhu2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Steinke, Kathleen Crosbie, Lindsay Mahavik, Romy Ruette, Dena Ramondo, Alicia Verven, Michael Cimorelli, Gabrielle Scivolette
Dec 17, 2018 -

DCH Wappingers Falls Toyota responded

We are truly flattered. We are so appreciative of loyal customers like you. We can't wait for you to come back soon!

December 15, 2018

Install mudguards Scheduled mudguard installation thru sales Dept and day before developed rear flat tire with 600 miles on new awd Sienna Limited Prem. Fortunately I h More

by hd28dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schaeffer, Allison Croshier
Dec 17, 2018 -

DCH Wappingers Falls Toyota responded

No problem! We are always here and ready to help. We hope to see you again soon!

December 15, 2018

normal service I had my RAV4 tires rotated, oil change and inspection. Michael C was my advisor, he is knowledgeable and helpful. The service center is very clean. More

by donaldmcalpin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know their names - my fault., Michael Cimorelli
Dec 17, 2018 -

DCH Wappingers Falls Toyota responded

We appreciate your review. We are definitely glad to have staff members like Michael to help us achieve consistent customer satisfaction. I am also pleased that you enjoyed our facilities as well. Please come back whenever you need help again.

December 14, 2018

Frame recall replacement 06 Sequoia Dena is Great as my service adviser she is always very nice and knoldgable,,she went out of her way to allow me to see my 06 Sequoia in various stages More

by FOURJOE39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Technician , Dena Ramondo
Dec 17, 2018 -

DCH Wappingers Falls Toyota responded

We are very glad to hear that. We will definitely let Dena and Andrew know how helpful they were during your visit. I am especially glad you enjoyed your time with us. Please come again soon!

December 14, 2018

Very, very good. Jose was excellent. He asked questions for clarity of the situation. He answered all questions to my understanding. He was very professional and very More

by NAICHE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Allison Croshier
Dec 14, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We are happy to hear that Jose was able to provide you with a comfortable and informative experience here at DCH Wappingers Falls Toyota!

December 14, 2018

special service campaign - cvt software update The software update took about an hour and a half (just what I was told). The comfortable waiting room along with the good coffee and bagels helped th More

by rknpp8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2018 -

DCH Wappingers Falls Toyota responded

We appreciate the positive feedback and hope to see you again soon!

December 13, 2018

Excellent customer service! I am leaving this review for Dena Romando in service. Dena's customer service was superb; she was an absolute pleasure to deal with and helped me get More

by MATTINTHEHAT23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano, Dena Ramondo
Dec 14, 2018 -

DCH Wappingers Falls Toyota responded

We are always thrilled to have such an amazing review written by a satisfied guest. Our team strives to make sure that every guest has a positive and informed experience in our service department and we’re happy that we met the mark during you visit.

December 13, 2018

Great service Tom did a terrific job as he has done every other time I've been there. Service was done in a timely fashion and as he said it would be. More

by JFRED3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review and kind words about Tom! We hope to do business with you again soon!

December 12, 2018

Kathleen was helpful I went in for warranty work and Kathleen Crosbie was patient and helpful.. She gave friendly and gave me accurate wait time estimate. Overall positive More

by washaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Dec 13, 2018 -

DCH Wappingers Falls Toyota responded

We appreciate your wonderful review and are so happy to hear that Kathleen was able to assist you! We hope that you'll visit again the next time we can be of service!

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