DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,371 Reviews of DCH Wappingers Falls Toyota - Service Center
Awesome Because from the instant we walked into the dealership we were taken care of. The gentlemen were great. Professional. Made you feel at home. From sale Because from the instant we walked into the dealership we were taken care of. The gentlemen were great. Professional. Made you feel at home. From sales to finance. More
Great service Went in for 35,000 mile service for my TOYOTA Sienna. Was in and out in less than an hour. Was assisted by Alison who is friendly and efficient. Pa Went in for 35,000 mile service for my TOYOTA Sienna. Was in and out in less than an hour. Was assisted by Alison who is friendly and efficient. Passed the time in the comfortable waiting room. More
Maintenance Service Very happy with pricing. Courteous service advisors. Present recommendations without pressure. Work done right the first time (can't say that for Very happy with pricing. Courteous service advisors. Present recommendations without pressure. Work done right the first time (can't say that for my Ford Dealer) and on time. More
Good experience I went Allison who was friendly,patient, and knowledgeable. I needed several services done and she helped me prioritize them since I could not afford I went Allison who was friendly,patient, and knowledgeable. I needed several services done and she helped me prioritize them since I could not afford it all. Allison was super helpful during my visit More
20,000 mile service I love this dealership! They accommodate my schedule, and always give friendly and appropriate service to my vehicle. I’d definitely buy another vehic I love this dealership! They accommodate my schedule, and always give friendly and appropriate service to my vehicle. I’d definitely buy another vehicle from them, and would perform all services in their facilities. More
Mixed Review The 80k mile service performed was fine and done while I waited . It took over 2 hours to do an oil change, multi-point check, fuel/air induction ser The 80k mile service performed was fine and done while I waited . It took over 2 hours to do an oil change, multi-point check, fuel/air induction service and serpentine belt replacement on my Subaru outback. After agreeing to and starting this service the rep highlighted that I was also overdue for a differential fluid change. I asked how frequently this was needed and she said every 40k miles. I did not have time to wait for that service so I deferred it. When i got home I reviewed my past service records and found that this service was recommended when I was leaving after my 55k service. It was not highlighted in any of my regular services until I now at 80k miles. It appears that I am 40k overdue for this service!! This should have been flagged at my 40k mile service and every service after that until it was done. I am wondering what damage has been done to my differential because I have not gotten this service. More
Long waits Went to get a inspection and alignment and had to wait over two hours only to get home and find out that there was no inspection sticker put on the v Went to get a inspection and alignment and had to wait over two hours only to get home and find out that there was no inspection sticker put on the vehicle but the car was inspected. Called 3 times to correct this situation and never got a response from the voice mail left. Went the following day only to be told I just needed a sticker and she would rush me thru. Forty-five minutes later I went to see what was taking so long and she tells me that 1 of my light were out. I asked how if I passed inspection the day before and she had no answer. I should not have to wait 45 minutes for a mistake made by Toyota, just to put s inspection sticker on my windshield. I had to make a second trip to the service dept. only to again wait for a long time. That is not the correct way to treat customers. Why make appts. only to make people wait 2 hours for an inspection. There were other people complaining about the wait. I would never go there for service unless it is free. A persons time means a lot to them. Why go there when I could have my car serviced somewhere else. Wappingers Falls will lose a lot of customers for service. They are friendly but not timely. It seems as if they forget customers after their car leaves the bay. They are not letting customers know what is going on with their vehicle. More
Check battery that is being drained Still nothing found—happened two times—no power steering, dead! Sunday past, 25 November, lost power while parked at cemetery. Cannot continue with Still nothing found—happened two times—no power steering, dead! Sunday past, 25 November, lost power while parked at cemetery. Cannot continue with the worry—84 years old—recently widowed in late October. More
It takes just one bad apple A few days after my 10,000 mile checkup, I decided to check my oil level, because I wasn't getting the miles/gallon that I had been getting up to that A few days after my 10,000 mile checkup, I decided to check my oil level, because I wasn't getting the miles/gallon that I had been getting up to that point. But try as I might, I couldn't get the dipstick out. So I took it over to Wappingers Toyota, and the Service Attendant worked on the dipstick a long time before he was able to summon up enough leverage to withdraw the dipstick. The dipstick registered about 1/2 way between the two lines, I don't know why it didn't register "full". Evidently the fellow who changed the oil had pushed the stick in too far. The misplaced muscle category is in the same line as mechanics that fasten lug bolts on tires probably way past the point of safety and to the point where some motorist, with the need to change a tire with the wrench supplied, hasn't the strength to loosen the bolts. Or the mechanics who tighten oil filters so much that they cause a rupture in the gasket and oil leakage sometime down the pike. And if strength is his virtue, I question whether such a person could have somehow accidentally caused the decrease in mileage. For the last 3 fillups prior to the 10,000 mile checkup, the car had been registering a little over 59 miles/gallon. I understand it is not supposed to be that good, so I did the usual bit over at least two of those times by checking miles driven over gallons consumed over those miles. It was fairly consistent with the dashboard reading. Then I thought that maybe the cars odometer reading was wrong, so I checked it with the tenth mile markers on the taconic parkway. It turned out that the measured mile occurred a tenth on a mile sooner than the cars mile, which meant to me that the cars miles/gallon were actually LOWER than reality. Since the 10,000 mile checkup and oil change, the car had been showing miles/gallon of about 51-52: not bad, but it doesn't explain the difference. Tom Jacobs More
Rear door adjustment required. the service was handled in a excellent manner from arrival to departure. I have dealt with Evin on prior service events and he is always great to deal the service was handled in a excellent manner from arrival to departure. I have dealt with Evin on prior service events and he is always great to deal with. More