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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,344 Reviews

4,344 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 18, 2018

it was a bad experience!!!!!! For the first time I have a bad experience with the advisor who was so bad to take care my problem in my rav4 , I called him and asked about my car an More

by osly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I forgot his name ( not paperwork to sign!)
Sep 20, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback. However, I am truly sorry to hear about your frustrating experience. I would appreciate the chance to speak with you so I can learn more about your visit and hopefully regain your faith in us. Please reach out to me directly at (845) 296-4261 or email me at bcarlson@dchusa.com at your earliest convenience. I hope to hear from you soon. Sincerely, Ben Carlson, Service Director

September 18, 2018

Hassle free service I went into service office to schedule six month 5000 mile service was greeted right away was on my way in a few minutes . I dropped my truck off the More

by todd1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano, Alicia Verven
Sep 19, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review! We strive to bring the best service to our customers at all times.

September 17, 2018

Good and received when promised Knowledgeable, friendly and gave direct answers to all questions asked! Car came back as clean as given to personnel. The waiting room was clean and c More

by Foghorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D Valenzuela, Allison Croshier
Sep 18, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

September 14, 2018

DCH WappingersService DCH Wappingers has a terrific service manager. He is friendly, very competent and is not only an asset to the car dealer but to and for the customers. More

by RWALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Crosbie
Sep 14, 2018 -

DCH Wappingers Falls Toyota responded

It is great to know that you received top-notch service from us!

September 14, 2018

Very friendly. Excellent service we are so thankful to Allison Croshier she was so helpful.We are pleased to be part of your customer.We will recommend Toyota as a g More

by jorgegustavo54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Sep 17, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! Allison will appreciate the kind words.We hope to assist you again in the future!

September 14, 2018

Amazing She was very nice to us. Thank you for being kind and she was so helpful. I would have people to come to her if they want service. More

by ROXIE719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Sep 17, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent review! Dena will appreciate the kind words. We hope to see you again soon!

September 13, 2018

Reliable service Toyota service always makes it a priority to satisfy its customer. I’m very pleased with their service and count on their reliability. Thumbs up! More

by wimgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Sep 13, 2018 -

DCH Wappingers Falls Toyota responded

There’s nothing that we appreciate than a positive review from a satisfied customer. We hope to do business with you again soon!

September 13, 2018

Great Service Service at this dealership is quick. The represensitives are very professional and very nice. I always look forward to seeing the smily face on my oil More

by lawrexc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim at Service
Sep 13, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the amazing positive review! We hope that you’ll visit again soon!

September 13, 2018

Quick expert service Got in, got out. Tea and comfortable spacious waiting area. Kathleen took me in and got things moving so that I didn't wait around. More

by cmsrnlmt0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Sep 13, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the 5 stars! We are happy to hear that you found your experience with Kathleen comfortable!

September 13, 2018

Normal 25,000 mile service. Everything went extremely smooth. I was a little early for my appointment and they took me right away. The estimated waiting time was about an hour, More

by jheck177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cimorelli
Sep 14, 2018 -

DCH Wappingers Falls Toyota responded

We appreciate your high marks and thoughtful comments! We’re glad to have made your visit so pleasant!

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