Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,439 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,439 Reviews of DCH Wappingers Falls Toyota - Service Center
Sort by
October 08, 2018
Perfect timing I was able to do everything I needed in one visit. Kathleen was very helpful to understand everything I needed and more. Very professional and conce I was able to do everything I needed in one visit. Kathleen was very helpful to understand everything I needed and more. Very professional and concern about my needs. More
by ELIZABETH_MOREY
Verified CustomerEmployees Worked With
Kathleen Crosbie
October 08, 2018
Service Center trying to sell me stuff I don't need. I went in for a simple tire rotation on my leased Rav4. I was told by Kathleen Crosby that it would be about an hour. After an hour and a half I wen I went in for a simple tire rotation on my leased Rav4. I was told by Kathleen Crosby that it would be about an hour. After an hour and a half I went to see what the problem was. Ms Crosby informed me that one of my tires had a "bubble" on it and it wasn't safe. She then tried to convince me I needed to buy 4 new tires ($700) even though the car (which I leased from Wappingers Toyota) has less than 30K miles on it and I have only 7 months left on my lease. Instead of simply giving me the information and getting me out the door, she instead wasted my term (and hers) printing up copies of new tire options. Ridiculous. After 2 hours, my car was finally brought up. No apology from Ms Crosby of the Service Dept. "I didn't know it was going to take so long," was all she could muster. However, the sales manager apologized and told me "there is no way" that I should buy new tires for this car when I'm going to return it in the Spring. Ironically, during my 2 hours there (listening to horrible bubble gum pop music-- who is this for??!! Teenagers don't buy cars!), I spent some time talking to Frank Pizzuro about leasing a Highlander in the Spring when my present lease expires but now I'm not so sure I want to give them anymore business. Plenty of other options up and down Rt 9. More
by Kidcruller
October 08, 2018
Above & Beyond!! Allison could not have been more helpful. Allison was truly concerned about the best value for the customer. I had blown a tire the night before and Allison could not have been more helpful. Allison was truly concerned about the best value for the customer. I had blown a tire the night before and stopped in to buy a new rim for my Avalon from parts. I went over to service to schedule the install and Allison kindly informed me that they could likely repair the damaged rim for less than half the price of a new one!! Allison was friendly, courteous and professional. Thanks Allison for looking out for the customer! More
by pljr
Employees Worked With
Allison Croshier
October 06, 2018
The best dealer and service "5000 mile maintenance." very nice staff, Pinkal Patel and service staff was grate very friendly, I strongly recommend D C H Wappinger Falls TOYOTA "5000 mile maintenance." very nice staff, Pinkal Patel and service staff was grate very friendly, I strongly recommend D C H Wappinger Falls TOYOTA for purchase and service for new and used vehicle. EXCELLENT EXPERIENCE """""""""""""""""""""""""""""""""""" More
by irelandcorner
Employees Worked With
Pinkal Patel, Evin Calderon
October 06, 2018
very professional Service people were friendly, waiting area was outstanding and the service was rapid. Great overall experience and 10K service was performed in no t Service people were friendly, waiting area was outstanding and the service was rapid. Great overall experience and 10K service was performed in no time at all. Many thanks. More
by tom.baum
Employees Worked With
Allison Croshier
October 05, 2018
First new car servicing Comfortable waiting area. Good Techs good service writers. Work done on time. Convenient location. Was scheduled for my appointment within a few day Comfortable waiting area. Good Techs good service writers. Work done on time. Convenient location. Was scheduled for my appointment within a few days of the actual service date. More
by LUNALM1737
October 05, 2018
15000 maintenance. Service staff was friendlly and helpful...upon arrival employee was friendly. Staff that checked me in was knowledgable and explained reasons for th Service staff was friendlly and helpful...upon arrival employee was friendly. Staff that checked me in was knowledgable and explained reasons for the importance of keeping schedule for routine maintenance More
by LYNNCALPIN
Employees Worked With
Don't remember their names. All I spoke to were great
October 05, 2018
1st service Car ready quickly. Had mechanic I wanted work on it. Answered other questions for me. Friendly. Nice atmosphere. Clean and comfortable waiting ar Car ready quickly. Had mechanic I wanted work on it. Answered other questions for me. Friendly. Nice atmosphere. Clean and comfortable waiting area. No wait to drop car off. More
by carla.m.l.hill
Employees Worked With
Other Employees :
Don't remember named of other Service Advisor., Evin Calderon
October 05, 2018
Tires and oil change I scheduled an appointment to have my oil changed and my tires replaced. Since I had an excellent when I purchased my vehicle from DCH Wappingers, I d I scheduled an appointment to have my oil changed and my tires replaced. Since I had an excellent when I purchased my vehicle from DCH Wappingers, I decided to go there for my service. Everyone was helpful and accommodating. More
by egrave3
Employees Worked With
October 05, 2018
Professional and courteous ....I would recommend my friends. Came in for oil change and brake check I needed to be out before noon, My car was serviced and I was out in good time....I would recommend these profe Came in for oil change and brake check I needed to be out before noon, My car was serviced and I was out in good time....I would recommend these professionals to my friends for good reliable work repairs to your vehicle . More
by MONIQUE80864
Employees Worked With
Other Employees :
Evin Calderon, Mike Giordano, Michael Cimorelli
