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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,446 Reviews
Call Service Center (845) 288-1303

4,446 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 25, 2024

Service was quick and the waiting area is very comfortable. The staff is very professional. More

by MERVINOTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you had a quick service experience and found our waiting area comfortable. Our team strives to provide professional service, and your feedback is greatly appreciated!

September 24, 2024

Angel was very informative about the car and very professional. The manager we met with explained all the options very well. Overall we were very pleased. More

by JEFFDEVITO56
Recommend Dealer
Yes
Employees Worked With
Angel Mejia
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Sep 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re glad to hear that Angel provided informative and professional service, and that our manager took the time to explain all your options clearly. Your satisfaction is our top priority, and we’re thrilled that you had a positive experience. If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new car!

September 24, 2024

I really liked the guy that sold me the car, but getting service there is a pain. I received an email about my first free oil change when I hit 5000 miles on the new car. I emailed and called the person who More

by KEVINCOOKE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see my guys picture and I can’t remember his name, but he was great.
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Sep 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback, and we’re glad to hear you had a positive experience with your salesperson. However, we sincerely apologize for the lack of communication regarding your service appointment. This is not the level of service we strive to provide. We appreciate you bringing this to our attention, and we’ll work to address these issues with our service team. If you're open to it, we’d love to help you with your next service visit. Please feel free to reach out directly, and we’ll ensure you receive the assistance you need. Thank you for your understanding!

September 24, 2024

A big part of the reason that I come to DCH Toyota is Tom Hackett…he is an outstanding service advisor. More

by rednitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Tom Hackett has made such a positive impact on your experience at DCH Toyota. We’re proud to have him on our team, and your feedback means a lot to us. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

September 24, 2024

Dch Toyota is a professional dealer ship and stand by their word and recommend them More

by VANTASS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your fantastic review! We're glad to hear that you had a positive experience with DCH Toyota and that you found us to be a professional dealership. Your recommendation means a lot to us, and we appreciate your trust. If you need anything in the future, don’t hesitate to reach out!

September 24, 2024

Quick and friendly service for my first maintenance appointment. Easy to make an appointment online. More

by LUNAKAT21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that you had a quick and friendly experience during your first maintenance appointment. We're glad you found it easy to make an appointment online as well. If you have any questions or need assistance in the future, feel free to reach out. We look forward to seeing you again!

September 24, 2024

Quick service. Direct and to the point. Kind and no pushy sales. Nice automatic system of getting car serviced. The video is an excellent touch. More

by Foppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're glad to hear that you had a quick and straightforward service experience without any pressure. It’s great to know you appreciated the automatic system and the video feature—we aim to enhance our customers' experience! If you need anything else or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!

September 23, 2024

Excellent service as always. Good attention to detail at a reasonable cost. Discount coupon from the dealership helped. More

by JonAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
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Sep 23, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're glad to hear that you received excellent service and appreciated the attention to detail. It's great to know that the discount coupon was helpful as well. We look forward to serving you again soon!

September 22, 2024

Great service for my jeep the work was done in less then 30 minutes thank you Thomas 😊 More

by BZOUHAIR354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re thrilled to hear that Thomas provided such quick and great service for your Jeep. We appreciate your support! 😊

September 22, 2024

Judy Deems was very professional great personality she was awesome and knows what she’s doing More

by dolmo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that Judy provided such a professional and enjoyable experience. We’ll be sure to share your feedback with her!

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