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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,490 Reviews
Call Service Center (845) 288-1303

4,490 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 10, 2024

The place is kept clean, the service was fast, and the customer service was good. More

by MERVINOTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you found the place clean and enjoyed the fast service and good customer care. We appreciate your feedback and hope to see you again soon!

October 10, 2024

Everything was great so far. Don't have to wait a long time. Always have update when you are waiting More

by Cheng Peng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

DCH Wappingers Falls Toyota responded

I’m glad to hear everything has been going well! It’s great that you’re getting timely updates while you wait. If you have any other feedback or questions, feel free to share!

October 09, 2024

Excellent, clear communication. Felt like my needs were addressed and my concerns heeded. Two thumbs up! More

by Corradk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re delighted to hear that you had an excellent experience with clear communication and that your needs and concerns were addressed. Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future!

October 09, 2024

I like that they took the time to take a video to show me what they were inspecting More

by TWOGR8GRLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that you appreciated the video inspection—it’s a great way for us to keep you informed about your vehicle. If you have any other thoughts or questions, feel free to reach out. We’re here to help!

October 09, 2024

Matthew M. helped me there and he was great! He was quick, friendly and well spoken. I got an appointment that day and was in and out in pretty good time. More

by Judy P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucc
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re thrilled to hear that Matthew provided you with quick and friendly service. It’s great to know you were able to get an appointment and have a smooth experience. We appreciate your support and look forward to seeing you again!

October 09, 2024

Judy Deems is a great Service Advisor. She explained the process, and followed up on all points. More

by tiocl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re glad to hear that Judy provided you with excellent service and clear explanations throughout the process! Her dedication to following up is truly appreciated. If you need anything else, don’t hesitate to reach out!

October 08, 2024

Don’t trust what they say Since they tried selling me 600 dollars for brakes that I didn’t need it’s hard trusting them going forward More

by DEVRU5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Tyler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 08, 2024

I came in for a tire rotation. It was fast and easy. Thank you for your awesome service More

by Enoller
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear that your tire rotation was fast and easy. Our team is always here to provide you with great service. We look forward to seeing you again!

October 08, 2024

Judy was wonderful. She was very informative. No worries or concerns leaving my vehicle with her. More

by keithc8905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re delighted to hear that Judy provided such great service and made you feel comfortable leaving your vehicle with her. We’ll be sure to pass along your kind words to her. Looking forward to seeing you again!

October 08, 2024

This was so easy! I made call on post card for recall fix. They connected me to service. Made appointment. I brought it in, they fixed it, in a timely fashion. They dr More

by Darntricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
Report | Print
Oct 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re so glad to hear that the process was easy and efficient for you. Our team works hard to provide great service, and it’s wonderful to know you felt taken care of. We appreciate your five-star rating and look forward to seeing you again!

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