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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,496 Reviews

4,496 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 22, 2025

Polite and friendly staff anytime you come in. Always willing to help with your needs. Thought I had an appointment online but I hadn't done it quite right so they got me set up with the next avai More

by ROSSROHLA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, don't Remer the names
Aug 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad our team was able to assist and get you scheduled quickly, even with the mix-up. It's wonderful to hear that you find our staff polite, friendly, and always willing to help. We appreciate your feedback and look forward to assisting you again in the future!

August 22, 2025

Very smooth & easy Very friendly & quick It was very very very very good More

by Eesh08
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Aug 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We're happy to hear your experience was smooth, quick, and friendly. We truly appreciate your support and look forward to seeing you again.

August 20, 2025

Amazing service! They helped me after Prestige Toyota left me with leaking engine oil after a routine maintenance. DCH Wappingers Falls Toyota helped me by accepting More

by BusyBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re thrilled our team could help get your car fixed quickly and provide updates every step of the way. We appreciate your trust and look forward to serving you for all your future service needs!

August 20, 2025

We appreciated your courteous, efficient manner and attention to our needs. Your not trying to sell the customer things he doesn’t want was also appreciated. Thank you for good service. Still waiting More

by RAYEUNICE
Recommend Dealer
Yes
Employees Worked With
Joe Pizzella
Aug 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear you appreciated the courteous and efficient service, as well as the straightforward approach. We understand how important the second key fob is and will follow up to ensure you receive it as soon as possible. We appreciate your patience and look forward to serving you again.

August 19, 2025

Very satisfied with top notch service and communication. My car is running better than ever. More

by Jacquesbryan836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you’re very satisfied with the service and communication, and even happier that your car is running better than ever. We look forward to helping you keep it that way!

August 19, 2025

The service visit was flawless. I told Judy exactly what I needed done, and listened and made sure that my car was serviced as requested in a very timely fashion. More

by rbcao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re happy to hear your service visit went flawlessly and that Judy took great care of your needs. We appreciate your trust in us and look forward to serving you again.

August 19, 2025

Waited 3 hours for a repair to be done and they forgot to repair part of it. I also had to wait weeks to receive an appt because someone was supposed to call me back and they didn’t More

by purdyof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 16, 2025

My RAV4 was taken in immediately and the service was completed in under an hour! Love it! More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re so glad to hear your RAV4 service was quick and efficient. We appreciate your support and look forward to seeing you next time!

August 16, 2025

Efficient. Courteous. Owned a lot Of cars, it might have the best service department ever. More

by algany48
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you found our service department efficient, courteous, and one of the best you’ve experienced. We truly appreciate your support and look forward to serving you again!

August 15, 2025

Excellent service, always find a solution for my problems or with the car issues. They always are so attractive. More

by maryperez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew maffucc
Aug 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad our team is always able to find solutions and provide excellent service. We truly appreciate your support!

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