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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
3,822 Reviews
Call Service Center (845) 288-1303

3,822 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 12, 2023

Good Good overall experience I don't have more to say then that. Would buy a vehicle from there again More

by LAURENFUSARO
Recommend Dealer
Yes
Employees Worked With
Avi
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

Helpful
June 12, 2023

Hi I was very happy with how well DCH cooperated with me. A family event interfered with my appt, but they were willing to let me leave the car overnight and pick it up on Sun from sales. Saved me from havin More

by BRISA35US
Recommend Dealer
Yes
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Congratulations on your vehicle purchase. We are so glad that our team was able to help.

Helpful
June 12, 2023

5 Done I am finished with the survey. Thank you the service was good thank you More

by RAINY4040
Recommend Dealer
Yes
Employees Worked With
5
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

Helpful
June 12, 2023

I was welcomed and kept informed of the progress of the service. I was given a choice of tires and I have been very satisfied with them. More

by LGWOOLEVER
Recommend Dealer
Yes
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

Helpful
June 12, 2023

Good service easy in and out Great service. Friendly staff, easy in and out. Was my shortest visit to date. More

by Jamie.curley
Recommend Dealer
Yes
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

Helpful
June 12, 2023

Efficient Quick, kept me informed. They listened to my concerns and followed up on them. More

by johnsonsandra30
Recommend Dealer
Yes
Employees Worked With
5
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

Helpful
June 12, 2023

Service was ok but this this time they forgot to up my fluids or check my tire pressure. Though the video communication was execellent I was not communicated about my bill. More

by Atifms62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Dear Atifms62, thank you for taking the time to post a review. Please accept my apology for how your recent visit to our service department was handled. Please be assured we take all customer concerns seriously and will address this with our staff. I would welcome the opportunity to discuss this with you personally if you wouldn’t mind contacting me. I can be reached at (845) 296-4200, or by email at leeburns@lithia.com. Regards, Lee Burns, General Manager.

Helpful 1
June 12, 2023

Very friendly courteous employees here. I would recommend this dealer to my friends and family for sure. More

by DEBT587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

Helpful
June 12, 2023

It was a great experience I felt like they cared I am coming back repeatedly! More

by JWORTHINGTON96
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again.

Helpful
June 11, 2023

My car only had 56,000 miles on it and I was told the transmission needed replacing and they would not assist in any way. $12,000 for a 5 year old car. Absolutely absurd. Never buying another Toyota. More

by M h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember.
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Helpful
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