Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Dana Ford Lincoln

Staten Island, NY

Overview
Employees
Reviews
Vehicles
4.6
7,032 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
Contact Dealership
View Awards

266 West Service Rd.

Staten Island, NY

10314

Directions

By Type

Showing 7,032 reviews

June 17, 2022

The staff is so friendly and accommodating that it’s a pleasure to come in! More

by JFKRAMERSQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Report | Print
Jun 23, 2022 -

Dana Ford Lincoln responded

It's a pleasure having you stop by Dana Ford! Thank you so much for the rave review and five-star rating!

June 17, 2022

The turnaround time for parts delivery to Dana Ford in Staten Island is terrible it took approximately 3 weeks for parts to be delivered to repair my 2013 Ford escape. My invoice number is r0 space 633-67 More

by AJR979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garrick
Report | Print
Jun 30, 2022 -

Dana Ford Lincoln responded

We appreciate your honest feedback and your patience while the country faces product shortages and extended wait times. We hope we can improve your experience and regain your confidence in us. Please don't hesitate to contact us to discuss this situation. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Jun 30, 2022 -

AJR979 responded

Hi Keith, thank you for responding to my survey. To bring you up to date I brought in a second car this week to your service center and care of your service guy Anthony up front. It's my 2010 Ford Fusion. When stopping for lights or stop signs the motor vibrates a lot. Anthony advised me after speaking with your technicians that several of the bushings have to be replaced. The turnaround time to get these bushings it's approximately one week that is hopefully my next Wednesday. The cosr to make these repairs is approximately $1,300. As you can see I am putting a lot of money into these repairs for my escape $1,500 and for my 2010 Fusion $1,300 we're talking about $3,000 in repairs. I think that makes me a valued customer. By the way I have three Ford vehicles the 2013 escape and 2 2010 fusions please keep on top of this and let me know what you think thank you.

Jun 30, 2022 -

AJR979 responded

Hi Keith, thank you for responding to my survey. To bring you up to date I brought in a second car this week to your service center and care of your service guy Anthony up front. It's my 2010 Ford Fusion. When stopping for lights or stop signs the motor vibrates a lot. Anthony advised me if the speaking with your technicians that several of the bushings have to be replaced. The turnaround time to get these bushings it's approximately one week that is hopefully my next Wednesday. The course to make these repairs is approximately $1,300. As you can see I am putting a lot of money into these repairs for my escape $1,500 and for my 2010 Fusion $1,300 we're talking about $3,000 in repairs. I think that makes me a valued customer. By the way I have three Ford vehicles the 2013 escape and 2 2010 fusions please keep on top of this and let me know what you think thank you.

June 16, 2022

Shawn was awesome! He was super busy but managed to assist me quickly. Loving my car :) More

by erinbtaylor
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Theresa McMahon
Report | Print
Jun 17, 2022 -

Dana Ford Lincoln responded

Thank you for the 5-star review. We appreciate you sharing the positive feedback! - Dana Ford

June 16, 2022

Everything went well, I can always trust on ford. The service man, was great i can't his name. Thank you for everything. More

by barbarasnipes199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Report | Print
Jun 16, 2022 -

Dana Ford Lincoln responded

Thank you for the five stars, Barbara! We hope to see you back here at Dana Ford for all of your future automotive needs.

June 16, 2022

Felix Gonzalez in Service Department was exceptional. Friendly, courteous, knowledgeable, professional and took care of all my Fusion needs and requests. Was a pleasure dealing with him and could not h More

by Mark A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Report | Print
Jun 16, 2022 -

Dana Ford Lincoln responded

Thank you for the five-star rating, Mark! We are happy to hear that Felix could assist you during your time here with us and we hope to see you back here at Dana Ford for all of your future auto needs!

June 16, 2022

Excellent handling of an urgent repair need . Harley was professional , informative and pleasant throughout my visit . More

by Bobbo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Report | Print
Jun 16, 2022 -

Dana Ford Lincoln responded

We're so glad we had the opportunity to assist you and can't wait to share this kind feedback with Harley & the team! Thanks for trusting Dana Ford with your vehicle's repairs and please don't hesitate to reach out if we can be of service again in the future!

June 16, 2022

Brought my car in for service. Always a good experience. Quick and knowledgeable. Always a pleasure More

by rscalici123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Report | Print
Jun 16, 2022 -

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your vehicle's service needs! We're grateful for your support and look forward to seeing you next time!

June 16, 2022

Diane was helpful finding a time that was convenient for me and the Service advisor was helpful and courteous. More

by h.theurer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Baker
Report | Print
Jun 17, 2022 -

Dana Ford Lincoln responded

It's great to hear that Diane gave you five-star service during your visit! Thank you for choosing Dana Ford!

June 16, 2022

not to bad, but the manager has a bad attitude，The formalities are a bit slow，The reception was very good。 More

by 29498562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Busacca
Report | Print
Jun 17, 2022 -

Dana Ford Lincoln responded

Thank you for the positive review! We hope to see you back here at Dana Ford for a full five star experience on your next visit!

June 16, 2022

Easy process honest sales process. I highly recommend Dana Ford to friends and family. Total pleasure More

by ST OWNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Timothy Delmasa, Rafael Torres
Report | Print
Jun 17, 2022 -

Dana Ford Lincoln responded

We are honored to receive your support! Thank you! - Dana Ford Team

1
...
250
251
252
...
704