Dana Ford Lincoln

Excellent, professional hassle free car lease Can't say enough! Jonathan was professional, courteous and honest. He made leasing a new Ford Explorer a pleasure!! We look forward to working with hi Can't say enough! Jonathan was professional, courteous and honest. He made leasing a new Ford Explorer a pleasure!! We look forward to working with him for our next car purchase. More

Terrible Customer Service I should have known better from my first terrible experience with Dana Lincoln since when I originally was looking for my car, the service was so horr I should have known better from my first terrible experience with Dana Lincoln since when I originally was looking for my car, the service was so horrific I had decided to proceed with Lincoln of Queens instead (which was a pleasure). Back then I was not living in Staten Island but now that I do reside on the island I decided to contact Dana Lincoln to service my lease. My car will be going back in a few months, but since the engine light has turned on I wanted to check it since I drive with my infant son everyday. When I called Dana Lincoln Service the woman who answered did not even listen to my issue for service but rather saw I had months left and instead of scheduling an appointment put me on hold and all of a sudden I am on the phone with a sales rep. She did not tell me she was forwarding me to sales nor did I ask. What I asked for was an appointment for Service. When the sales rep sent me back to the original woman I spoke with she dismissively said that since I wasn't looking to return the car and lease a new one at the moment, that and I quote "due to the holiday season they are backed up and will not be able to get me an appointment to check the engine till FEBRUARY 24th"!!!!!!!!! Of course my response was absolute shock and to which she sighed and asked what color the engine light was and responded that "it should be fine to drive with the engine light on but if it turns red that I must stop driving it and have it towed." I explained to her that this was unacceptable and dangerous . My husband then spoke to this woman and she left us on hold for over 10 minutes to speak to "Keith". She finally came back and said Keith was unavailable to speak to us as he was with a customer and would contact us back in 10 minutes. It has been two days since. In the interim, I decided to contact Queens Lincoln Service Department. The woman we spoke to was such a pleasure, who not only offered me an appointment the first of the week that followed, they are DRIVING HERE TO THE END OF STATEN ISLAND TO PICK UP MY CAR, LEAVE ME A LOANER, SERVICE MY VEHICLE AND THEN DRIVE IT BACK TO ME. The crazy thing is, is that I WILL be getting another Lincoln and I was waiting till next month to purchase but based on the service with Dana, I rather drive all the way to Queens then simply drive the 10 minutes to Dana. Everyone should always receive top notch service, but being a Vice President of Sales for over 10 years, I know from my experience that there is even more of attention that should be given for a prospective customer. Make the experience a memorable one to ensure the loyalty of the customer and remind them of the quality of Lincoln. The reason people purchase luxury vehicles is not only to have the beautiful car but also to have ease of purchase and ease of service. I would never recommend my family, friends, or clients to Dana Lincoln and to the viewers of this review. More

Because of Lenny's professionalism I decided to purchase a vehicle. I loved dealing with him and will recommend family and friends to him for future purchases. a vehicle. I loved dealing with him and will recommend family and friends to him for future purchases. More

Great friendly service. The whole process did not take long. Anthony Rivera was our sales rep and he did a great job. Will go there again. long. Anthony Rivera was our sales rep and he did a great job. Will go there again. More

First time there,but they made us feel like old friends! My superstar team Dave Dann, Nick Squed and Jeff from Finance Department. No b/s just in and out. Reasonable lease cost and great personalities,this My superstar team Dave Dann, Nick Squed and Jeff from Finance Department. No b/s just in and out. Reasonable lease cost and great personalities,this what i need,like a consumer.Thank you you guys and will see your maintenance service in the further. More

The Dana ford team is the place to go if u want satisfaction. The salesman there are pleasant & very knowledgeable of their vehicles. I highly recommend anyone who’s looking for great service with satisfaction. The salesman there are pleasant & very knowledgeable of their vehicles. I highly recommend anyone who’s looking for great service with affordable prices to Dana Ford. More

(J.T.) JONATHAN TAYLOR. Respectful,Friendly,Knowledgeable, Honest non aggressive sales consultant. Our lease will be ending soon. This will be our third vehicle we will be l Respectful,Friendly,Knowledgeable, Honest non aggressive sales consultant. Our lease will be ending soon. This will be our third vehicle we will be leasing from J. T. and Manager STEVE RICCARDONE. I went there multiple times to see which vehicle I will lease next. They both knew I wasn’t leasing yet, but gave me so much of their time and effort. J. T. makes you feel like a family member. Where else can you find that type of service and caring? At Dana Ford with J. T. and Steve R. Go there and tell them Mike I’s review made you want to come in an experience that type of Professionalism. I promise you won’t regret it. Dana Ford is lucky to have you both. Thanks J. T. Mike Ienuso S. I. N. Y. 5 Stars + More

The Entire staff was awesome and worked hard to make The Entire staff was awesome and worked hard to make sure I left happy and had a vehicle to take home . Professional people is understatement. The Entire staff was awesome and worked hard to make sure I left happy and had a vehicle to take home . Professional people is understatement. More

So my wife and I found a car at Dana. We came in from Jersey and Lenny was our salesman. Great guy, very helpful and wasn’t afraid....lol. Seriously, he was a pleasure to deal with, went above and beyond Jersey and Lenny was our salesman. Great guy, very helpful and wasn’t afraid....lol. Seriously, he was a pleasure to deal with, went above and beyond. We love the car also. More

Mustang bought on Tuesday 19th Novenber Fantastic, friendly, relaxed and efficient service from Claudia . She was very personable and knowledgeable, and sorted the process out effortlessly. Fantastic, friendly, relaxed and efficient service from Claudia . She was very personable and knowledgeable, and sorted the process out effortlessly. Paul and the other guys there were also very professional and a pleasure to deal with, unfortunately did not get all the names More