Dana Ford Lincoln

Anthony & Jeff were great! went to Dana for a new vehicle for my dad, Margie set up an appointment. my Salesman was Anthony Russo he did a great job. whole transaction was smoot went to Dana for a new vehicle for my dad, Margie set up an appointment. my Salesman was Anthony Russo he did a great job. whole transaction was smooth and seamless, Jeff in Finance made it quick and painless. Juan gave us a great deal. 4th vehicle from Dana. More

New car Tommy was the best! He found me exactly the car I wanted in such little time. One of the workers Rachel also went above and beyond to make me coffee a Tommy was the best! He found me exactly the car I wanted in such little time. One of the workers Rachel also went above and beyond to make me coffee and make sure I knew what was going on with my car. More

Sales Team was awesome but titling team did bait and switch We live in Colorado and bought the 2019 Ford Ranger truck in the configuration we wanted from Shawn Ortiz, my sales rep at Dana Ford Lincoln. Shawn wa We live in Colorado and bought the 2019 Ford Ranger truck in the configuration we wanted from Shawn Ortiz, my sales rep at Dana Ford Lincoln. Shawn was awesome and patiently and efficiently worked with me over the phone for six weeks leading up to our travels to the East Coast where we agreed I would pick up the truck. He kept me apprised of the details of our deal, including going to query the titling & registration department three times about Colorado processing, answered every other question with professional and timely follow up, and treated me respectfully, which is how a client should be treated by a business. (Shawn, I really wish I could have found a bottle of White Hennessy whiskey as a thank you but it just didn't reveal itself, not even when we passed through Tennessee. Sorry dude.) Shawn also made arrangements for me to speak with Frank Curry about the Ford Pass system, he worked with the Service Department to ensure a truck bed-liner was installed and that the vehicle was made road-ready for my arrival, and he worked with his counterpart Frank Tripoli, the sales contract guy, to ensure my paperwork was accurate and ready when I arrived. Both Franks were courteous, knowledgeable and efficient. And, thanks to Shawn's efforts and the efforts of his colleagues, I was at the dealership for about an hour and then I was out the door with an activated Ford Pass--missing the commuter traffic on the NJTP. I would give Dana Ford Lincoln of Staten Island a FIVE STAR rating based on the professionalism of their Sales staff, but the titling & registration department turned out to be a BIG LOSER in their client handling. During the six week period that I worked with Shawn, there was discussion of the Dana team processing the titling, registration, and tax payment as part of the deal. The sales deal had a $75 fee included for 'Dealers optional fee for process application for registration and/or certificate of title' so I figured okay they have to fill out some forms for the State of Colorado for our purchase so I could accept a fee for this oddball effort on their part. It's true that they supported Shawn with the questions he posed on my behalf , but two days before my vehicle pickup, after the deal was paid (with sales tax for the State of Colorado included), Shawn calls me to tell me that the titling & registration department wants an additional $225 to process the paperwork. Losers!! Is that bait and switch on their part or what!!! Dana Ford Lincoln titling & registration team: If you want this type of fee for processing, hello, you should have added to the deal during one of the THREE TIMES Shawn came to speak with you about it. On the after processing, the survey person kept calling my number and asking for my husband, and then couldn't find our record under my name when we finally connected. Oh well, just a survey, no big. But the finance lady who processed back the sales tax check was polite, fast in processing back the sales tax collected, and responsive to my request to direct the refund check to a different address being that we were on the East Coast for 3 weeks. That was true customer service! More

Very happy We got the truck we wanted at a good price. The whole process was made easy because of Leonard Cami. Most car salesmen push so much you just want to We got the truck we wanted at a good price. The whole process was made easy because of Leonard Cami. Most car salesmen push so much you just want to leave the dealership but not Cami. He thoroughly explained everything and we had no surprises. More

Lease Extremely friendly, price was higher than advertised. Ford advertised certain discounts, they originally didnt offer me the full discount for some odd Extremely friendly, price was higher than advertised. Ford advertised certain discounts, they originally didnt offer me the full discount for some odd reason. Eventually they did. More

Extremely pleasant and professional. Salesman Joseph Cucchiara spent a couple of hours with me in order to get the best deal on the Escape I truly wanted. Joe was pleasant and professiona Salesman Joseph Cucchiara spent a couple of hours with me in order to get the best deal on the Escape I truly wanted. Joe was pleasant and professional. He made me feel quite at ease while making such an important decision. I did not feel.pressured in any way. He explained many features of the automobile and had me leaving a happy customer with a beautiful vehicle. Thanks Joe!!! More

My experience was fast and in my price range . They staff at Dana Ford met my needs of price range and vehicle we wanted . It was fast. We were only there a couple of hours. They kept if informed They staff at Dana Ford met my needs of price range and vehicle we wanted . It was fast. We were only there a couple of hours. They kept if informed and took care of everything. More

My way if thinking changed So when I booked my appointment it was with Tiffanie Sabater., we didn't know when we showed up she was the actual sales man.Told my wife this isn't g So when I booked my appointment it was with Tiffanie Sabater., we didn't know when we showed up she was the actual sales man.Told my wife this isn't going to work. I thought I couldn't be aggressive. Boy was i wrong We leased 2004,2008,2013, 2016 all explorers and everytime it's been a all day event of haggling to get a good price. We hated the process, then here's Tiffanie she changed the way I think of ford now. She was fantastic she was pleasant yet told me what I could get and not get. She was better than all the male salesman we ever had to deal with at ford. This 2019 Explorer was the best experience we ever had. We had a deal we liked in the shortest time ever, I mean me and my wife loved our experience and it's because of Tiffanie Sabater, thanks ford for providing us with your best employee and see you again in 2022 or sooner for our daughters car Richard & Mildred Collado More

great experience! The salesperson was helpful, knowledgeable courteous and thorough; the process was quick without rushing through the decision process .We did not have The salesperson was helpful, knowledgeable courteous and thorough; the process was quick without rushing through the decision process .We did not have any unnecessary delays and they handled all of the paperwork and administration quickly and efficiently. More

Great experience with the dealership My salesperson Ron Gori has been really great and accommodating from start to finish of my transaction. Paul Aguilar the financial manager has also be My salesperson Ron Gori has been really great and accommodating from start to finish of my transaction. Paul Aguilar the financial manager has also been really helpful and not pushy in giving me options for financing. Overall experience was great. More