Dana Ford Lincoln

Absolutely positive experience 2 pick up trucks and 5 years In the raw. Glad to deal with the same people, highly professional, polite, cooperative. Excellent customer service! Excellent selection of trucks of In the raw. Glad to deal with the same people, highly professional, polite, cooperative. Excellent customer service! Excellent selection of trucks of all types from simplest to luxury. Highly recommended!!! More

Friendly My experience with this dealer is a positive one. I currently lease three vehicles with them. They are courtesy, friendly and they are willing to work My experience with this dealer is a positive one. I currently lease three vehicles with them. They are courtesy, friendly and they are willing to work with you. More

amazing experience Rich Harley from ford dealership went the extra mile to make sure I selected the correct vehicle for my driving needs. He was able to break down the Rich Harley from ford dealership went the extra mile to make sure I selected the correct vehicle for my driving needs. He was able to break down the monthly payments in detail and let me decide if it meet my financial needs. No pushy salesman at this dealership. All the staff was friendly and willing to help me. More

Worst experience ever!!!! Where do I begin? I walked in on Christmas Eve to look into getting a vehicle. I was helped out by a very polite sales rep by the name of Francesco. Where do I begin? I walked in on Christmas Eve to look into getting a vehicle. I was helped out by a very polite sales rep by the name of Francesco. This is the only bright spot of this disaster. Once we test drove the vehicle we wanted, we agreed upon a deal and I signed a lease. Prior to signing the lease I advised the finance group that my credit was not in the best of shape and ask if this deal was guaranteed regardless of credit. I was advised by both sales rep and and Finance that this deal was guaranteed and I could come Tuesday to get the vehicle. So foolish me believing these con artists, leave the down payment agreed upon to set up lease of the vehicle. So I call Tuesday to confirm that I will be there to pick up the vehicle, and I speak to the finance manager ( Jeff) who now states the deal is not valid and they can not do anything without a co-signer. When I advised that both the sales rep and Financial Manager said that this would not be an issue. I was told that this never occurred. So I asked for the refund of my payment and was told by Jeff that this would be ready in the morning for me to pick up. So now Wednesday I call and speak to another gem (Steve) who now tells me that refunds are not given until Friday. When I advised that Jeff stated this would be ready today, I was called a liar. When I advised that this experience has been dreadful and I would file complaints, Steve stated that it isn't their fault my credit sucks. Really classy management here. So now today (Friday) around 2PM, I walk in to get my refund check, and of course it still isn't ready yet. So basically Dana Ford is holding my cash down payment hostage. When I asked to speak to the owner, I was advised that I was not allowed to. Not even 5 minutes later, I have my attorney call Dana Ford and all of a sudden, there's nobody there that my attorney could speak to. Then my wife calls and speaks to the manager in finance and they tell her that " had she not called, they were going to make us wait until Tuesday", and then has the nerve to call my wife and tell her that unless we take this review down, we will be waiting another 2-3 weeks to get this check. Are you kidding me?? Update 3:24PM EST. Juan has now called my wife advising that now we are not getting our money back and that we can sue him for the check. This is the kind of horrific experience that you only read about in magazines or hear about in the news. Dana Ford is an absolute disgrace and could care less about the hard working people unless they are making money. I have complained to the BBB and the Consumer Protection Agency. I will also be using my social media and print media contacts to bring to light what an absolute disgrace this dealership is. More

Recall service Very good service and great communication! I'm glad I still have a Ford dealer and great workers also! Thanks so much and wish you a happy new year! C Very good service and great communication! I'm glad I still have a Ford dealer and great workers also! Thanks so much and wish you a happy new year! Chris Spoto More

Besa is THE BEST! The ONLY best!! Every time I need to get something done at this dealership it turns into a fiasco. And EVERY TIME without fail Besa Grajqevci comes to the rescue and Every time I need to get something done at this dealership it turns into a fiasco. And EVERY TIME without fail Besa Grajqevci comes to the rescue and as if by wizardry everything gets done! This lady should be the GENERAL MANAGER (not the service manager 0 the GENERAL MANAGER) not standing behind a podium wasting her talents! If it were not for her I would NEVER even THINK of coming here! MOST others at this place are completely unprofessional and seem to have issues. They tend to speak to you like you're an idiot. More

Excellent Brought my car in for an airbag light. Tom Ciranni was my service adviser and was very helpful. He kept me updated as my repairs went along and contac Brought my car in for an airbag light. Tom Ciranni was my service adviser and was very helpful. He kept me updated as my repairs went along and contacted me when it was finished. I would recommend Tom to all my friends and family using the Dana service department. More

Horrible stay away This is the worst Dealership I have a 2017 Ford Explorer they give goods deals although please believe me "Worst " customer service !! My car needed This is the worst Dealership I have a 2017 Ford Explorer they give goods deals although please believe me "Worst " customer service !! My car needed to serviced they don't provide loaner cars and if they do an exception you will have to wait your turn for a loaner car they never call I called for 3 months I call repeatedly the point I gave up but now airbag is not working on passenger side the light came on they still are not taking in my car I called and finally got a car for this morning I called this morning and nobody knew what I was talking about finally the Manager Anthony gets on the phone and says I'm playing games and I'm a LIAR!!!!!!that I was supposed to get my loaner yesterday I told him to speak with his partner todd his partner todd tells him I was supposed to come this morning and still say I'm playing games and we're not able to help me I hung up I didn't want to start cursing I held in my anger and hung up I am now making a complaint and trying to figures out where and how to fix my car Skip Dana Lincoln buy or lease your car from another location!! More

Excellent Service One place I always try to avoid is the dealers service center. I must say that the Dana service area was a pleasant experience. Besa Grajqevci was ve One place I always try to avoid is the dealers service center. I must say that the Dana service area was a pleasant experience. Besa Grajqevci was very professional and a pleasure to work with. She kept us up to date on our car. Since it was a diagnostic problem, we didn't know what we were in store for. She had the problem diagnosed and the repair completed quickly. The car wash was an unexpected perk. More

Our experience was very pleasant. Shaunna Boreham was our sales representative and was very helpful in her knowledge of the used car we were interested in buying. The Ford Escape. We Shaunna Boreham was our sales representative and was very helpful in her knowledge of the used car we were interested in buying. The Ford Escape. We appreciated the time she spent with us teaching us how the cars dashboard computer panel worked. More