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Dana Ford Lincoln - Service Center

Staten Island, NY

4.4
2,485 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.

266 West Service Rd.

Staten Island, NY

10314

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2,485 Reviews of Dana Ford Lincoln - Service Center

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August 02, 2022

Everyone is a pleasure to deal with. In and out in a reasonable time . Thanks More

by SINIFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Aug 03, 2022 -

Dana Ford Lincoln responded

Thank you for the great review! We look forward to your next visit with us here at Dana Ford!

August 02, 2022

Scheduling was tough, but once I was in, the staff kept me apprised of all updates. More

by Catusan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Dana Ford Lincoln responded

Thank you for the review and feedback. We appreciate you trusting the Dana Ford team with your business and hope we can be of service again in the future!

July 31, 2022

Kept car 33 days did not work on it. Called service dept several times received no return calls. More

by trokicki
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Hazem Radwan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Schick
Aug 01, 2022 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Aug 01, 2022 -

Dana Ford Lincoln responded

Hello - thank you for taking the time to share your review. We apologize for not communicating with you regarding the status of your vehicle and would like the opportunity to discuss this with you further. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

July 29, 2022

Worst dealership ever! Once they get you in the car you’re on your own! More

by dutchiesingh52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hazem Radwan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Schick, Felix Gonzalez, Anthony Garrick
Jul 29, 2022 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 29, 2022

Dana service is always excellent. Easy check in, and out in a good time . Thank you ! More

by jjag987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Jul 29, 2022 -

Dana Ford Lincoln responded

It's our privilege to serve you! Thanks for being a Dana Ford customer. We look forward to your next visit!

July 29, 2022

I may have to return again for servicing regarding my wheel sensors which are not resetting could be a problem with the sensor itself More

by manis916
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garrick
Aug 01, 2022 -

Dana Ford Lincoln responded

Thanks for the feedback! Please contact us so we can understand more about your situation and how we can ensure your ultimate satisfaction. Keith Curran - Service Director - 718-983-8700 ext 297

July 28, 2022

Too many excuses , first problem I had it took over a month to address it they give me a dealer car to use it almost choked me the smell of smoke in it and yet they charge you for cleaning the dealer car More

by david.granberg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony Garrick
Jul 29, 2022 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 28, 2022

Customer service person was very helpful in understanding my concerns. Was surprised to get a fast appointment. More

by satdas1
Recommend Dealer
Yes
Employees Worked With
Don't recall name
Jul 29, 2022 -

Dana Ford Lincoln responded

We appreciate you leaving Dana Ford this great review! We're glad we could get you into our service center fast! Thank you for choosing our team to provide quality care!

July 28, 2022

Excellent customer service. Courteous and very professional. I got my car back very quickly. Very pleased More

by eortiz9754
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Dana Ford Lincoln responded

Thank you for the wonderful review! It was a pleasure having you visit us here at Dana Ford and we hope we can be of service again in the future!

July 27, 2022

There service representatives are helpful. The service area is clean and the people are friendly. More

by anthony.jabaily
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
Jul 28, 2022 -

Dana Ford Lincoln responded

Thank you for the positive feedback, Anthony! We hope to see you again next time here at Dana Ford!

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